THE DIGITAL JOURNEY What IP means for technology enabled care Richard Farrell-Smith Product Marketing Director

The drive to IP 1 Regulatory Driver 2 Consumerisation 3 Connected Home UK and Spain slow to move Governments driving adoption through switch-over Pace varies across markets Sweden already in progress Consumers looking to leverage internet Growth in use of wearables Seeking service enabling solutions, which apply in home and mobile 2 Consumerisation 3 Connected Home Growing area of focus Initial developments in remote heating management Australia NBN switch announced Product and service retailers showing major interest Market still immature 3 core drivers from Tunstall’s experience of delivering IP product into the market

The start of the journey The vision The advent of IP and mobile technology means that for the first time service users, the devices that protect and monitor them, and the carers and health professionals who look after them, can all be connected to one another in real time all the time. The start of the journey Wearables IoT Smart Home Data cloud The rise of IP connected products in the consumer market

What is the ‘Connected Home’? 30bn Connected Home (source-Rica) Smart devices By 2020 $37bn Market vale By 2020 The typical top 3 smart devices used within a connected home are; Light bulbs Power supply (sockets) Home appliances (source-Parks Associates)

Independent living – the perfect use case for IoT? Connected home / IoT Independent living / Telecare Heating Lighting Door locks Power Plugs Switches Security camera Monitoring camera (internal) Smoke detector Energy usage sensor Lifeline home unit IP Social alarm Pendant Smoke detector Bed sensor PIR activity monitor Fall sensor Flood sensor 100+ 25-35 Tech savvy Early adopters 35-45 Generation X Tech mainstream 45-65 Sandwich gen. Tech support ‘choosers’ 65+ Boomers / elderly Tech support ‘users’ Current use trend Potential future use trend

What do customers want? How do they want to leverage the technology now and in the future? What are the core user needs? What additional service would they like to see? We need to put the service user and their family at the centre of everything we do.

What does IP bring us? IP works in a different way to traditional telephony services creating a data mesh rather than basic alerts. This allows a wide range of sensors and devices to be ‘connected’ able to ‘talk’ with each other. S Traditional telephony systems Mostly 1 way communication Alerts Simple and reliable S S IP enabled systems S Alerts, monitoring, tracking Telehealth Data rich Connectivity mesh App integration

Benefits to users and carers The connectivity of IP has the power to deliver a wide range of possibilities within Independent living – for users, choosers and formal and informal carers. Bringing the ability to track and manage our loved ones ADL and make sure they are ok. Interact more with better communication links from Skype calls to messages and sharing photos Take control of your home so it works for you with a range of IP sensors and devices like User Informal carer/ Family Chooser

Does the user demand for new services conflict with current regulations? The challenge is how to increase user features and benefits whilst retaining safety User needs and desire for technology Vs traditional standards / regulation What direction must the industry take?

Where is the journey taking us? IP unlocks great potential to combine mass data and connectivity, enabling the possibility of cloud data analytics. Prediction / intelligence Monitor / tracking Data analytics IP connectivity Predict events before they happen, highlight increased risk of falls or issues around the home Alerts Reactive telecare services

Thank you Any questions? Richard Farrell-Smith Product Marketing Director | Tunstall Healthcare (UK) Ltd e: richard.farrell-smith@tunstall.com