Integrating CII Best Practices into Project Teams Mike Cate Washington Group International, Inc.

Project Team Development Program Technology Needs Assessment Research Team 6/19/02 What it is and why it was undertaken Our methodology for integrating CII Best Practices into project team performance Current status of program CII RT-173 Plenary Presentation - Gary Williams

Technology Needs Assessment Research Team 6/19/02 Mandate Process “Platform” ISO 9001 Operating Policy Project Management Bulletins Procedure Manuals Integrate CII Best Practices into Work Processes Institutionalize “The Washington Way” — TRAINING CII RT-173 Plenary Presentation - Gary Williams

CII Best Practices/Proposed Best Practices Technology Needs Assessment Research Team 6/19/02 CII Best Practices/Proposed Best Practices Validation through (one of three) BM&M Validation Member acceptance, use, and validation Rigorous post-research validation STOP CII Proposed Best Practice (Pending Validation) CII Best Practice NO Defined Process / Method Steps and Activities Comprehensive and overwhelming research study/ finding NO CII Focus Area Information STOP Key Points: CII has developed a defined process to identify a best practice. In order for a CII practice to become a best practice it must move from a research project through a validation process. A practice can be validated though one or more of the following: Validated through benchmarking and metrics Validation through use by a member company Or other post research validation processes Until a practice goes through a validation process it remains a pending best practice. CII RT-173 Plenary Presentation - Gary Williams

Integrating CII Best Practices into Project Team Performance 13 Proposed Best Practices

Approach and Methodology Technology Needs Assessment Research Team 6/19/02 Washington Group Steering Team and Clemson University/C.I.C.A. Vision Twelve-Step Module Development Process Model involving: WGI Steering Team Clemson / C.I.C.A. Team WGI Subject Matter Experts WGI Technical Resources WGI Potential Instructors CII RT-173 Plenary Presentation - Gary Williams

Vision — Desired Outcomes Technology Needs Assessment Research Team Vision — Desired Outcomes 6/19/02 Develop outstanding project personnel and Communicate project delivery best practices RESULTING IN: Consistent outstanding project performance CII RT-173 Plenary Presentation - Gary Williams

Technology Needs Assessment Research Team 6/19/02 Integrating CII Best Practices Into Project Team Development Program Training CII Best Practices Clemson University & Construction Industry Cooperative Alliance COOPERATIVE EFFORT Project Team Training Modules “The Washington Way” Process Platform Key Points: CICA is the technology transfer arm of Clemson University It is the link between academia and industry Washington Subject Matter Expert CII RT-173 Plenary Presentation - Gary Williams

Institutionalizing Our Approach to Projects through Training Technology Needs Assessment Research Team 6/19/02 Institutionalizing Our Approach to Projects through Training Best Practices Training Modules Deployment of Training Key Points: CII RT-173 Plenary Presentation - Gary Williams

Module Development Schedule and Status Technology Needs Assessment Research Team 6/19/02 Module Development Schedule and Status Phase 1 (Complete for Classroom) Introduction to Washington Group 2 Principles of Project Management 8 Partnering 4 Team Building 6 Project Controls and Change Management 16 Pre-Project Planning 12 48 Class Hrs. CII RT-173 Plenary Presentation - Gary Williams

Technology Needs Assessment Research Team 6/19/02 Module Development Schedule and Status Class Hrs. Phase 2 (Complete for Classroom) Facilitator Training & Certification 16 Optimizing Owner / Contractor Work Structure 6 Procurement and Materials Management 12 Optimizing Project Strategies 6 Productivity and Performance Management 10 50 CII RT-173 Plenary Presentation - Gary Williams

Module Development Schedule and Status Technology Needs Assessment Research Team 6/19/02 Module Development Schedule and Status Phase 3 (5 of 6 Complete for Classroom) Safety Planning & Management 8 Managing in a Union Environment 4 Managing in a Non-Union Environment 4 Scheduling Fundamentals 10 Lessons Learned (Underway) 4 Business Management and Finance 8 38 Est. Class Hrs. CII RT-173 Plenary Presentation - Gary Williams

Module Development Schedule and Status Technology Needs Assessment Research Team 6/19/02 Module Development Schedule and Status Phase 4 (4 of 6 Underway*) Constructability* 4 Information Management and Document Control* 4 Contract Administration & Claims Avoidance 8 Managing Project Risks* 4 Quality Management 4 Plant Start-Up & Operations Planning 4 28 Est. Class Hrs. CII RT-173 Plenary Presentation - Gary Williams

Module Development Schedule and Status Technology Needs Assessment Research Team 6/19/02 Module Development Schedule and Status Phase 5 Cost Effectiveness, Value Engineering, Maintainability & Operability 8 International Considerations 4 Managing Multiple Small Projects 8 20 Est. Class Hrs. CII RT-173 Plenary Presentation - Gary Williams

Technology Needs Assessment Research Team Development Status Technology Needs Assessment Research Team 6/19/02 16 Modules/132 Classroom Hours — Complete (65%) (incorporate 7 CII BPs and 5 Proposed BPs) 5 Modules/20 Classroom Hours — Underway (15%) (incorporate 1 CII BP and 2 Proposed BPs) 5 Modules/32 Classroom Hours — Remaining (20%) Total Program = 26 Modules / 184 Classroom Hours CII RT-173 Plenary Presentation - Gary Williams

Deployment of Training Technology Needs Assessment Research Team 6/19/02 Web-based, interactive, online training WGI SME/ Clemson/ EduNeering, Inc. Online training (prerequisite) Balance of module workshops (in person) Benefits: Less time away from project More cost-effective More efficient and effective training CII RT-173 Plenary Presentation - Gary Williams

Status of Conversion to Online Training Technology Needs Assessment Research Team 6/19/02 4 Modules — Conversion to Online Complete Introduction to Washington Group International Partnering Principles of Project Management (Course 1) Team Building 4 Modules — Conversion to Online Underway Business Management and Finance Constructability Principles of Project Management (Course 2) Safety Planning and Management CII RT-173 Plenary Presentation - Gary Williams

Training Needs Assessment Technology Needs Assessment Research Team Training Needs Assessment 6/19/02 Collaborative effort between an employee and their supervisor or mentor CII RT-173 Plenary Presentation - Gary Williams

Technology Needs Assessment Research Team 6/19/02 Who? Where? When? Who? Key project team members, including client personnel Where? Convenient and cost-effective locations When? Regularly scheduled intervals, and as required by project teams CII RT-173 Plenary Presentation - Gary Williams

Technology Needs Assessment Research Team Completed Deployment Technology Needs Assessment Research Team 6/19/02 2001 1000 participants 12,000 training hours 2002 (6 months) 450 participants 5,500 training hours CII RT-173 Plenary Presentation - Gary Williams

Integrating CII Best Practices into Project Team Performance Technology Needs Assessment Research Team 6/19/02 Integrating CII Best Practices into Project Team Performance Roll out 26 best practices training modules Online training prerequisite to in-person workshops Institutionalize our approach to projects through team training and best practice implementation Consistent outstanding project performance CII RT-173 Plenary Presentation - Gary Williams

So What’s Really Happened Here? Technology Needs Assessment Research Team 6/19/02 So What’s Really Happened Here? Celebrate Success Products Training Measure Results Product Implementation Product Champions/Review Boards Implementation Plan and Goals Self Audit Corporate Implementation Champion Corporate Commitment CII Products CII Support Benefit/Cost Data CII RT-173 Plenary Presentation - Gary Williams

Implementation Session Technology Needs Assessment Research Team 6/19/02 Implementation Session Benefit from our lessons learned along the way. Learn about the costs and benefits of the program. Hear the perspectives of various participants. CII RT-173 Plenary Presentation - Gary Williams

Implementation Session Technology Needs Assessment Research Team 6/19/02 Implementation Session Mike Peters, WGI Training Manager (Moderator) Ed Back, Clemson University Bob Beaker, General Motors Project Manager Ruthie Edmondson, WGI Contracts Engineer Steve Warnock, WGI Project Manager CII RT-173 Plenary Presentation - Gary Williams