Case Study QMS Reengineering PV Suhasan Reddy and Kiran V Adaptive Processes Consulting Pvt. Ltd.

Background Client is a leading IT Services provider in Extended Development Center (EDC) for Independent Service Providers Disparate project management methodologies and tools across EDCs Each EDC was becoming an island of excellence without sharing best practices and learnings across the organization Organizational QMS was highly unstructured, in most cases in-complete Many processes were missing to execute projects successfully Processes remained in peoples’ memory and laptops © Adaptive Processes Simpler, Faster, Better

Challenges Very little usage of organizational QMS Inconsistencies in project execution across EDCs Organization not benefiting from the engineering and project management maturity those were present in the EDCs People transition used to create a drop in process performance © Adaptive Processes Simpler, Faster, Better

Solutions Re-engineered complete QMS : 50+ processes and 100+ templates standardized Obtained best practices from all EDCs and published standardized processes Defined Support function processes © Adaptive Processes Simpler, Faster, Better

Result Current QMS highly appreciated both internally and by external auditor Support function processes are now part of QMS – Thus helping in people induction © Adaptive Processes Simpler, Faster, Better