Overview Web Site: http://aviation-sms.com Point of Contact Brendan McCormack brendan@aviation-sms.com Web Site: http://aviation-sms.com

Our Philosophy Industry Really Struggling With SMS From Regulators Down. Industry Will Need Following to Successfully Implement SMS: Practical SMS training (not regurgitation of the standards). Information Management Systems (that’s what we do). Mentoring Strategic Partnerships “Specialize in what you do best”

SMS PRO™ BASICS Tool to Assist Operators Manage Safety Management System Used FAA, IS-BAO, ICAO and Transport Canada Guidelines & Standards for Development. Emphasis in Risk Management and Safety Assurance Hazard Risk Management Operational Risk Management Mission Risk Management Internal Evaluation Internal Auditing Training Partner – Southern California Safety Institute

SMS MODULES Policy Document Manager™ Policy and Document Review™ Reminder Read File™ Safety Policy Templates Safety Personnel Requirements Templates Director of Safety Chief Pilot, etc… CEO Commitment to Safety Visible in Dashboard Goals & Objectives Visible in Dashboard Safety Officer Contact Info Visible in Dashboard Document Manager provides central place to manage policies. Users able to check out & version documents. Policy & Document Review Reminder provides a tool to answer the question: "Is there a process to periodically review the SMS documentation to ensure that it remains adequate, effective and suitable?” Module emails users (by role) when documents require review. Read File tracks which users have read files. Provides managers a tool to track & document that policies have been read. Safety Policy Templates provide users a “starting point” to modify organizational SMS Policies. Safety Personnel Requirements Templates provide “placeholders” for safety managers to enter their own information. Takes out the guesswork and safety officers don’t’ have to be as creative when providing routine information. Information is also available for the entire organization to review. CEO Commitment to Safety is visible where it will be seen the most, in the Dashboard. Goals & Objectives are also visible in the Dashboard where users are going to spend most of their time in the application. Finally, Safety Officer Contact Info is visible in the Dashboard. Users don’t have to go hunting for this information.

SMS MODULES Safety Risk Management Safety Goals & Objectives Hazard Reporter™ Issue Manager™ (safety, security, quality, compliance): Quick Sort™ Quick Chart™ Quick Table™ Corrective Action Manager™ Safety Risk Manager™ Flight Risk Assessment Tool™ Global Risk Management Library™ Safety Goals & Objectives helps organizations set & track goals & objectives. Has AutoTrack & Manually Tracked Objectives. AutoTracked Objectives include: SMS Elements from GAP Analyses Issue Reporting Issue Management Corrective Actions Incident Investigation Communication Manually tracked objectives are “user-configurable,” with “Starting Value, Objective, Current Value & Unit of Measure” settings.

SMS MODULES Safety Assurance, Internal Evaluation, Performance Measuring and Monitoring Gap Analysis™ FAA/Transport Canada/ICAO FAA 120-92 Internal Evaluator™ Internal Auditor™ Safety Board™ Meeting Manager™ Safety Goals and Objectives Planner™ GAP Analyses help uncover shortfalls in some process or characteristic. They are done against a template or model, such as SMS Pro's model adapted from various SMS guidance documents published in Canada, The United Kingdom and The United States. At its core are two questions: Where are we? Where do we want to be? GAP Analyses are often used to discover where to focus efforts on improvement. It compares the characteristics of an organization's operations against an appropriate model. GAP Analyses highlight areas where requirements of the model are not fully realized and details necessary changes. Required changes indicate existing gaps between organizations' current operations and desired states and which areas are likely to be the most responsive to improvement efforts. Managers can then judge which areas, when improved, would be most beneficial to the organization. Recommended usage: Perform initial GAP Analysis. Analyze where most improvement can be made with least effort. Perform another GAP Analysis. Determine whether improvements have been made. Use graphs to note improvements or degrading processes. Repeat as necessary.

SMS MODULES Safety Promotion and Communication Safety Survey™ Safety Read File™ SMS Induction™ Lessons Learned™ Safety FAQ’s™ Newsletters Meeting Manager Visible Policies Where They do Most Good CEO Commitment Statement Non-punitive Reporting Policy Easily create surveys using the Safety Survey to determine employee perceptions of your safety culture. Read File tracks which users have read files. Provides managers a tool to track & document that policies have been read. SMS Induction Module documents that users understand the role they play in the organizational SMS. They must read and check the following statements concerning their awareness about the SMS. If they are unable to check all of the checkboxes, they can comment on why they are not in agreement with the following statements. I understand how our safety management system operates. I'm aware of the role I play in our safety management system. I understand the aim of our safety management system is to improve safety – not to attribute blame. I have participated in either a formal or informal induction of our safety management system. Safety managers can easily see who has or has not been inducted. They can send emails to users notifying them of training. Lessons Learned module allows safety managers to communicate lessons learned to the organization. Safety FAQs provide users an easy way to learn more about the most common tasks or questions. Newletters allow Safety Managers to communicate to their organization using a word processor-like module. Meeting Manager allows Safety Managers to easily invite users, quickly create/manage default agendas from issues not closed. Meeting Manager sends invitations and PDFs of agendas and special notes. During the meeting, minutes are documented, roll call is tracked, and tasks may be assigned relating to the agenda items. Policies are not hidden in remote corners of the Web. They are available where they are most likely to be read. Non-punitive reporting policy is on a tab in the Hazard Reporting System. CEO Commitment to Safety is in the Dashboard.

Web Based No Hardware or Software to Buy Customers Get Own “Portal” & Customize Look & Feel. Accessible Anywhere Web is Available Email Enabled 99.9% Uptime Data backed up daily Backup server dislocated from main server Customer Support, Routine Maintenance & Quarterly Upgrades Security based on Microsoft’s Best Practices Microsoft SQL Server 2005 Database Microsoft .NET Framework

Costs +/- $15,000 for License Unlimited users Multiple divisions Multiple administrators $3600 Per Year for Maintenance, Upgrades, Customer Support.

WORKING TOGETHER How can we work together to leverage our core competencies? Brendan McCormack brendan@aviation-sms.com Web Site: http://aviation-sms.com NorthWest Data Solutions’ POC: Chris Howell – chowell@nwds-ak.com