Health Care System Design Project Lauren Luttrell 6/17/2016 Sentara Healthcare Health Care System Design Project Lauren Luttrell 6/17/2016

Sentara Healthcare is a 126 year old, not-for-profit, health system that serves over 2 million residents in communities all across the state of Virginia and in parts of north eastern North Carolina. Most Sentara sites are concentrated in the Hampton Roads area of Virginia in close proximity to their headquarters located in Norfolk, Virginia.

We improve health every day To be the healthcare choice of the community we serve People, quality, patient safety, service, and integrity Mission Vision Values Sentara Commitments: ALWAYS keep you safe ALWAYS treat you with dignity, respect, and compassion ALWAYS listen and respond to you ALWAYS keep you informed and involved ALWAYS work together as a team to provide you quality healthcare 

Sites and Locations: Southeastern Virginia (Hampton Roads) 12 acute care hospitals 9 outpatient care campuses Physical Therapy and rehabilitation services Nursing and assisted living centers Ambulance and air medical transport Advanced imaging and urgent care centers Home health and hospice agency Sites and Locations: Southeastern Virginia (Hampton Roads) Charlottesville, Virginia Harrisonburg, Virginia Northeastern North Carolina Northern Virginia Southern Virginia

Sentara for dummies: Go to: www.Sentara.com Searching for a specific doctor or Sentara site? Select the find a doctor tab or the hospitals and locations tab Need a specific medical service? Go to the medical service tab and view the 100+ medical services offered by Sentara For current patients: Head to the patient guide to view your billing information and your medical records, find and download necessary forms, and seek information about advance care planning and support For new patients: Confirm your location on the homepage to find the Sentara Healthcare sites near you Then head to the patient guide to learn about becoming a patient, to know what to expect and what your care experience will be like

What’s unique about Sentara? Patient portal Sentara MyChart is Sentara’s patient portal that allows patients to request medical records, obtain needed forms for patient visits, view and pay medical bills Patient’s can even get questions answered about a current, non-serious medical condition through their “e-Visit” option Sentara MyChart also has a downloadable app and can be accessed within any Sentara Healthcare system site to allow easy communication between Sentara Healthcare providers to provide optimal patient care In-house health insurance plan Optima Health is Sentara’s own health coverage plan that includes consumer-driven, employee-owned and employer-sponsored plans, individual and family health plans, employee assistance plans and plans serving Medicare and Medicaid enrollees High-tech patient protection Sentara keeps patient information safe by incorporating a palm scanning system into the registration of their patients, providing the highest protection of patient sensitive information

Contact Sentara Sentara can be contacted regarding… General information Monday-Friday: 8am-6pm 1-800-SENTARA (1-800-736-8272) Employment questions/Human Resources Department Monday-Friday: 8am-4:30pm 703-523-0563 Billing Questions Monday-Thursday: 8:30am-5pm Friday: 8:30am-4:30pm 757-233-4500