SEMINARIE MIDDENKADER VLAAMSE OVERHEID OOSTENDE 17 NOVEMBER 2016

95%

Kopman 7.0 Result Results Networks Exploitation Position Mandate Makes people better Result Connection Mandate Results Networks Exploitation Position 5

Gallup estimates that only about one in 10 people naturally possess high talent to manage Organizations name the wrong person as manager about 80% of the time One in two employees have left a job to get away from a manager and improve their overall life at some point in their carreer

How to motivate people

90% ? 100%? 110%? 90% 100% 110%

Ideal stress intensity zone Stress Model performance Positive stress Negative stress Stress Intensity No stress No performance Ideal stress intensity zone OPTIMAL PERFORMANCE Very high stress No performance Yerkes & Dodson

IMPACT OF FEEDBACK

DISENGAGEMENT OF THE EMPLOYEES Positive feedback: 1% Negative feedback: 22% No feedback: 40% Source: Gallup

TURNOVER OF THE EMPLOYEES PRODUCTIVITY OF THE EMPLOYEES Strengths feedback: -14,9% compared with no FB PRODUCTIVITY OF THE EMPLOYEES Strengths feedback: + 12,5% compared with no FB Source: Gallup

American Psychological Association 2014

Focus on strengths

STRENGTHS-BASED EMPLOYEE DEVELOPMENT Performance increases within the following ranges: 10% to 19% increased sales 14% to 29% increased profit 3% to 7% higher customer engagement 6% to 16% lower turnover (low-turnover organizations) 26% to 72% lower turnover (high-turnover organizations) 9% to 15% increase in engaged employees 22% to 59% fewer safety incidents Source: Gallup

Coaching is fighting for the hearts and souls of men and getting them to believe in you. (Eddie Robinson)