Internal Auditors Building Trust in the Workplace Boise IIA Monthly Luncheon November 1, 2016 Timothy K. Cormier In this presentation, we will explore best practices for building trust (and destroying it), identify techniques to restore trust, and discuss the overall benefits for having a trusting environment. As a result of attending this presentation, IIA members will have practical tips and techniques for fostering a trusting environment in their workplace!

Today’s Agenda In this presentation, we will: Explore best practices for building trust (and destroying it), Identify techniques to restore trust, Discuss the overall benefits for having a trusting environment. As a result of attending this presentation, IIA members will have practical tips and techniques for fostering a trusting environment in their workplace! In this presentation, we will explore best practices for building trust (and destroying it), identify techniques to restore trust, and discuss the overall benefits for having a trusting environment. As a result of attending this presentation, IIA members will have practical tips and techniques for fostering a trusting environment in their workplace!

Explore Best Practices for Building Trust Explore best practices for building trust (and destroying it), Other sources to access trust best practices: Podcasts, Peter Drucker, and Google’s Lazlo Bock to name a few

Look at this picture – How does it convey trust? Have you stopped to consider the nature of trust. When you give it? When you withhold it? Who receives your trust? Who trusts you? For most of us it is a subconscious action. Think about the last time you stepped on a plane, my guess is that without a second thought you gave implicit trust that the pilot knew how to do their job. If it can be that easy to give trust, why do I hear—time and time again from the leaders I work with—stories of mistrust (hidden agendas) and distrust (they blindsided me last time, so I won’t make that mistake again). At work, a lack of trust has a detrimental impact: silos form, information-sharing slows, decision making is affected, and performance suffers for the organization, team, and individual. How can you build and maintain trust with colleagues?

As an Internal Auditor – Does this sound familiar? At work, a lack of trust has a detrimental impact: Silos form Information-sharing slows Decision making is affected Performance suffers for the organization, team, and individual. How can you build and maintain trust with colleagues? You walk into the room and people stop talking?

Consistent Communication Generosity and Abundance Steps to Build Trust We, not Me, First Align Expectations Consistent Communication Generosity and Abundance WE first, not ME first Seek out opportunities to get to know the people around you as people, not just at the transactional level of “can you do this for me?” Spend time informally, as well as formally, building a relationship with your team.  Remember: trust is built through the interpersonal interactions, not through email. Seek out opportunities to collaborate and focus on mutual success (WE first) rather than individual success (ME first). Consistent communication Asking questions, sharing information, and providing feedback are the hallmarks for a relationship built on trust. Consistent communication includes sharing the rationale behind business decisions, not getting sucked into gossip and speculation, and being candid when you can't share confidential information. Pay attention to how you communicate; avoid using "I" in spoken and written communication when possible and instead use "we." Think "team." Generosity and Abundance In my experience, the most successful people are those who share their network and expertise. These people give more than they take and are focused on achieving their success by making others successful. Make introductions, share your wisdom, and build a reputation for being the go-to person.  For example, during my first managerial role meeting with my new team, I shared with them that my number 1 job was to ensure THEIR success. It had an immediate and positive impact on their level of trust not just with me, but across the team. Align expectations  One of the most powerful things you can do to build trust is to align expectations and discuss how you will work together not just what results need to be delivered. Ensure the implicit is explicit and the rules of engagement are clear. It is then easier to build from this foundation of trust, and to course correct as needed—especially in times of stress and uncertainty when trust can be challenged.  I recommend taking a relationship "pulse check" at regular intervals. Here are three simple questions that have a powerful impact on building trust if you listen to the replies and follow through with the necessary action: What is working well? What is not working well? What is one thing I can do to help ensure your / our success?

Steps to Build Trust: We, not Me, First Align Expectations Consistent Communication Generosity and Abundance Steps to Build Trust: We, not Me, First Seek out opportunities to get to know the people around you as people, not just at the transactional level of “Can you do this for me?” Spend time informally, as well as formally, building a relationship with your team.  Remember: Trust is built through the interpersonal interactions, not through email. Seek out opportunities to collaborate and focus on mutual success (WE first) rather than individual success (ME first). Focus on “we” – as opposed to sending an email – what other ways can you build interpersonal interactions? Think of a project, initiative, goal, etc. – how does this relate to you? WE first, not ME first Seek out opportunities to get to know the people around you as people, not just at the transactional level of “can you do this for me?” Spend time informally, as well as formally, building a relationship with your team.  Remember: trust is built through the interpersonal interactions, not through email. Seek out opportunities to collaborate and focus on mutual success (WE first) rather than individual success (ME first).

Steps to Build Trust – Align Expectations We, not Me first Align Expectations Consistent Communication Generosity and Abundance One of the most powerful things you can do to build trust is to align expectations and discuss how you will work together not just what  results need to be delivered. Ensure the implicit is explicit and the rules of engagement are clear. It is then easier to build from this foundation of trust, and to course correct as needed, especially in times of stress and uncertainty when trust can be challenged.  Here are three simple questions that have a powerful impact on building trust if you listen to the replies and follow through with the necessary action: What is working well? What is not working well? What is one thing I can do to help ensure your / our success? Think of a project, initiative, goal, etc. – how does this relate to you? Align expectations  One of the most powerful things you can do to build trust is to align expectations and discuss how you will work together not just what results need to be delivered. Ensure the implicit is explicit and the rules of engagement are clear. It is then easier to build from this foundation of trust, and to course correct as needed—especially in times of stress and uncertainty when trust can be challenged.  I recommend taking a relationship "pulse check" at regular intervals. Here are three simple questions that have a powerful impact on building trust if you listen to the replies and follow through with the necessary action: What is working well? What is not working well? What is one thing I can do to help ensure your / our success?

Steps to Build Trust – Consistent Communication We, not Me first Align Expectations Consistent Communication Generosity and Abundance Asking questions, sharing information, and providing feedback are the hallmarks for a relationship built on trust. Consistent communication includes sharing the rationale behind business decisions, not getting sucked into gossip and speculation, and being candid when you can't share confidential information. Pay attention to how you communicate; avoid using "I" in spoken and written communication when possible and instead use "we." Think "team.“ Instead of saying, “I” need – what else can you say? Think of a project, initiative, goal, etc. – how does this relate to you? Consistent communication Asking questions, sharing information, and providing feedback are the hallmarks for a relationship built on trust. Consistent communication includes sharing the rationale behind business decisions, not getting sucked into gossip and speculation, and being candid when you can't share confidential information. Pay attention to how you communicate; avoid using "I" in spoken and written communication when possible and instead use "we." Think "team."

Steps to Build Trust – Generosity and Abundance We, not Me first Align Expectations Consistent Communication Generosity and Abundance In my experience, the most successful people are those who share their network and expertise. These people give more than they take and are focused on achieving their success by making others successful. Make introductions, share your wisdom, and build a reputation for being the go-to person.  For example, during my initial organization development meetings with my teams, I share that my number 1 job is to ensure THEIR success. It has an immediate and positive impact on their level of trust not just with me, but across the team. What expertise can you share? Think of a project, initiative, goal, etc. – how does this relate to you? n my experience, the most successful people are those who share their network and expertise. These people give more than they take and are focused on achieving their success by making others successful. Make introductions, share your wisdom, and build a reputation for being the go-to person.  For example, during my first managerial role meeting with my new team, I shared with them that my number 1 job was to ensure THEIR success. It had an immediate and positive impact on their level of trust not just with me, but across the team.

Identify Techniques to Restore Trust Job shadow and spend time knowing your business partners Listen to feedback Be transparent discuss the “why” behind the audit Call it out What gets measured, is what gets improved When employees think you care about what they care about, doors of trust open up Mutual Respect Make It a Priority Learn the Business Openness

Discuss the Benefits for Having a Trusting Environment We, not Me, First Align Expectations Consistent Communications Generosity and Abundance Make It (Trust) a Priority Learn the Business Openness Mutual Respect

Final Thought As you seek to build trust—to help others to trust you—have you considered the alternative? That building trust isn't about the other person. That building trust starts with you. Are you willing to give trust?