and Presents Spring Forum 2002

Service Providers & Network Strategies Andrew W. Davis Wainhouse Research, LLC.

Types of Service Providers CSP: provides bridging and gateway services NSP: provides network bandwidth ISP: provides Internet access ASP: provides access to Internet-based applications VAR: value added reseller, integrator, consultant IMTC / Wainhouse Research Spring Forum – May 2002 – Geneva, Switzerland

Service Provider Transition VAR End-to-End Service Provider NSP CSP IP is changing everything IMTC / Wainhouse Research Spring Forum – May 2002 – Geneva, Switzerland

IP Network Service Strategies Facilities Based: (Qwest, Level3, Global Crossing, ATT, WorldCom, Sprint) own their own networks. Private-line-leasing (Wire One, SAVVIS, Masergy, V-SPAN, PSInet, IVCi) lease but do not own private lines. Use public Internet: (Virtela, Internap) provide customers with encryption; create VPN with tunneling IMTC / Wainhouse Research Spring Forum – May 2002 – Geneva, Switzerland

Overlay vs. Converged Networks Separate IP network for video Avoids congestion for data Limits QoS concerns for voice and video Avoids internal politics One network does it all Maximizes efficiency One network to deploy, manage, maintain IMTC / Wainhouse Research Spring Forum – May 2002 – Geneva, Switzerland

Overlay Networks Corp Headquarters Remote Site Overlay Network Gatekeeper Overlay Network Gatekeeper MCU Video Network PSTN/H.320 Gateway Network Video Switched Circuit Network ISDN POTS Data Network Internet Data Network Remote Client Web Browser Data Applications Web Server Server Farm Corporate WAN IMTC / Wainhouse Research Spring Forum – May 2002 – Geneva, Switzerland

Overlay Networks Public Multi-Backbone Model Source: Internap IMTC / Wainhouse Research Spring Forum – May 2002 – Geneva, Switzerland

Multiple Class of Service Overlay Network Broadband Access Intelligent IP Services Intelligent IP Services Broadband Access ATM or MPLS Backbone Anti Spoofing DiffServ Marking Policing Firewall VPN Steering Traffic Shaping NAT Policy Steering Captive Portal Anti Spoofing DiffServ Marking Policing Firewall VPN Steering Traffic Shaping NAT Policy Steering Captive Portal Class 1 - Real Time Market Data Class 2 - Voice & Video (IntelliNet) ATM/MPLS ATM/MPLS Class 3 - File Transfer Class 4 - Email & Internet Examples: ATM based = IntelliNet MPLS based = Masergy IMTC / Wainhouse Research Spring Forum – May 2002 – Geneva, Switzerland

Service Provider Conferencing Services Video Conferencing Multipoint audio and video conferencing Gateways to ISDN and PSTN Certification Billing and reporting Web conferencing Streaming Event management Full and Self-Service Operator assisted (scheduled) and Ad-Hoc (on-demand) Web & phone interfaces IMTC / Wainhouse Research Spring Forum – May 2002 – Geneva, Switzerland

Managed Network Services Managing all equipment on the network to guarantee QoS Providing technical troubleshooting of network related problems for customer service Guaranteed network performance levels IMTC / Wainhouse Research Spring Forum – May 2002 – Geneva, Switzerland

Additional Service Offerings Turn-key Solutions Project Management Network QoS design Equipment selection and installation Training services Technical support Acceptance testing Call detail reporting Room rentals IMTC / Wainhouse Research Spring Forum – May 2002 – Geneva, Switzerland

IP Video Service Providers Network considerations Lease or own the pipelines Footprint Future growth Video only Internet access Migration to converged services Video functions Bridging Gateways Reservations Pricing variations Flat rate, per minute, per gigabyte Make calls, receive calls Include local loop Bundled video services IMTC / Wainhouse Research Spring Forum – May 2002 – Geneva, Switzerland

ISDN Service Providers Network providers Major carriers (ATT, WorldCom, Sprint, PTT, etc.) Per minute pricing Conferencing providers Carriers Specialists IMTC / Wainhouse Research Spring Forum – May 2002 – Geneva, Switzerland

The t-IP of the Iceberg IP Benefits: IP Benefits: Reduced Costs 9 9 Access and Connectivity Access and Connectivity 9 9 Leveraged Resources Leveraged Resources 9 9 Invisible Elements : u Quality of Service (QoS) Bandwidth Requirements Impact on Critical Business Applications Required Investment for Network Improvements Interoperability between ISDN and IP systems Management and Administration Security User-level access to resources IMTC / Wainhouse Research Spring Forum – May 2002 – Geneva, Switzerland

Service Provider Summary IP communications are sometimes more complex than initially anticipated Many organizations are demanding and receiving global end-to-end solutions and service product offerings The service provider and integrator industry is on the critical path towards much wider scale IP video conferencing deployment! IMTC / Wainhouse Research Spring Forum – May 2002 – Geneva, Switzerland

Wainhouse Research, LLC The End Thank You Thank you for your attention. Wainhouse Research, LLC Andrewwd@wainhouse.com IMTC / Wainhouse Research Spring Forum – May 2002 – Geneva, Switzerland