Corporate Presentation The Leading Greater China ICT Service Provider
Background Founded in 1999 by former senior management of PSINet HK Operating in Hong Kong (HQ), Mainland China, Taiwan, Singapore and Vietnam 400+ staff in 12 offices (plus 1,600+ staff in Contact Centres) 7 IDCs (HK, BJ, SH, TP) & 6 Contact Centres (BJ, SH, GZ) 37 cities with Network POPs in Asia with services covering 700 cities Serving over 6,800 MPLS VPN clients’ sites and hosting over 5,200 clients’ servers Over 2,500 enterprise clients across regions The only foreign JV in PRC has nationwide/cross-province IP VPN / IP Call Centre / IDC licenses
International Certifications 2010 VMware Partner: Professional Service Provider 2010 Dell PartnerDirect ISO 27001 since 2011 ISO 20000 since 2007 ISO 9001 since 2007 ~100% engineers with CCNA/CCDA/CCNP/CCIP/MCSE certifications 20%+ project managers with PMP/CPMP certifications Cisco EUC Specialized Partner since 2006 Cisco Premier Partner since 2006 Hong Kong SuperBrands 2005 Microsoft Certified Partner since 2002 Cisco Powered Network since 2000 Polycom Solution Partner since 2006 Nationwide IP VPN / IP Call Centre / IDC licenses in PRC
Awards Frost & Sullivan 2010 MPLS VPN Market Leadership of the Year Frost & Sullivan 2010 Contact Centre Outsourcing Market Leadership of the Year CAPITAL Outstanding Green Excellence Awards 2010 2010 The Best Contact Centre Outsourcing Service Provider (China) 2010 Top100 Service Outsourcing Provider in China (Growth Enterprise) 2009-10 Top50 Service Outsourcing Provider in China 2009-10 The Best MPLS VPN Service Provider 2009 Outsourced Contact Centre of the Year (Inbound) 2009 Southern China Contact Centre of the Year (over 100 Seats) 2009 Off-shore Contact Centre of the Year 2009 China Best Outsourcing Contact Centre of the Year Cisco FY2009 Q2 Best Contributor Award of UC 2008 – 2009 China Best Outsourcing Service Provider For The Best MPLS VPN Service Provider - From 赛迪传媒:CIO360中国信息主管网 www.cio360.net in 2009 - From 全球IP通信联盟 www.microvoip.com in 2010
DYXnet Business Empowerment Network <Note:Follow the animation, the speaker should list the elements of DYXnet Business Empowerment Network one by one first.> Global Network Infrastructure World-class ICT services International Business Partnership <Then, following with the elaboration:> DYXnet Business Empowerment Network This powerful architecture integrates strong foundation of robust infrastructure, extensive business partnerships and world-class ICT services. With DYXnet’s Business Empowerment Network, we deliver advanced ICT technologies to customers and partners throughout Greater China, while also bringing China’s many opportunities to our customers and partners around the world.
37 Point-of-Presences covers more than 700 cities in Asia Committed Service Level Agreement (SLA) quality Around-the-clock network monitoring, management and reporting Operate with Industry’s best-practices – ISO 27001, ISO 20000 and ISO 9001
Network & Operation
Escalation Procedure Fault Case Provisioning Case General Contact Fault Case Provisioning Case General Contact Name /Title Contact No. Customer Care Center cc@dyxnet.com (852) 3152 2626 (Hong Kong) 800 830 1816 (China) 020 8375 2935 (VIP China) 0800 380 320 (Taiwan) Level 1 Samuel Chan - Manager samuel.chan@dyxnet.com Responsible Project Manager: (852) 3152 3152 (Hong Kong) Contact information will provide when project start Level 2 Robert Hung - Customer Support Manager robert.hung@dyxnet.com (852) 2187 7627 (Hong Kong) Joe Sze – HK Project Manger joe.sze@dyxnet.com Tel: (852) 2187 7672 (Hong Kong) Level 3 Wallace Ng - Group VP wallace.ng@dyxnet.com Wallace Ng - Group VP wallace.ng@dyxnet.com Tel: (852) 2187 7628 (Hong Kong)
World-class ICT Services
Industry Solutions Retail Logistic ONE VPN Retail - Network connectivity for shops Co-location – High availability for Retail Application Contact Centre Outsourcing – Agent, CRM or Hotline Outsourcing IP Telephony – IP PBX for self-built hotline support internally ONE VC – multi-site HD VC accessibility with shops Logistic ONE VPN Enterprise / Corporate Plus / Corporate - Network connectivity for main office and branches ONE VPN Retail – Network connectivity for outpost and satellite offices ONE VC – Reduce the cost of overseas communications and business travel with multi-site HD video-conferencing
Industry Solutions Manufacturing Financial Services ONE VPN Enterprise / Corporate Plus / Corporate – Network connectivity for main office, branches and factories Internet Plus – Premium Internet access for PRC factories ONE VC – Reduce the cost of factory and office managers’ communications and business travel with multi-site HD video-conferencing Financial Services ONE VPN Retail – Network connectivity for shops Co-location – High availability for web content and application Content Distribution – Customers experience enhancement Content Distribution Plus – VIP customers experience enhancement ONE VC – Boost productivity and decision-making by hosting internal meetings between branch offices via HD video-conferencing
Industry Solutions Web Hosting Providers Online Game Providers Co-location – Facility management and business enablement Online Game Providers Clean Bandwidth – Business protection and continuity from network attack Contact Centre Outsourcing – Agent, CRM or hotline outsourcing ONE VC – Strengthen your collaboration with regional distributors, business partners and suppliers using a low-cost HD video-conferencing system
International Business Partnership VMware Partner: Professional Service Provider Dell PartnerDirect Cisco Premier Partner Cisco Express Unified Communications (EUC) Specialized Partner Microsoft Certified Partner Polycom Solution Partner Other Local Solutions Partners
Our Competitive Advantages The leading Greater China ICT Service Provider with over 11 years experience Professional and seasoned service team Solid experience in PRC with local expertise and strong Telco relationship Comprehensive and flexible solutions Competitive and flexible pricing scheme Flexible billing options
Our Clients – by industry Manufacturing Logistics Retail
Our Clients – by industry Financial Services Media / Hotels Others
Our Clients - Carriers
Our Carrier Partners’ Clients 18
Thank You!
(For Enterprise Solutions) ONE NetTraffic Report (For Enterprise Solutions)
ONE NetTraffic Report - Optional Traffic Analysis, Capacity Planning, Making Policy Decisions DYXNet offers complete service information including: Real-time circuit status Circuit Availability Traffic Utilization Traffic Analysis SLA Data Login account scheme Multiple login accounts per customer Access right management
Traffic Utilization Graph User Interface Traffic Utilization Graph Bandwidth Utilization MRTG charts show the bandwidth utilization including: Daily, weekly, monthly and yearly graph Traffic In/Out, Max, Peak and Average
Real Time Circuit Status User Interface Real Time Circuit Status Real-time circuit status Detailed information is shown when there’s any outage incident, including start time of outage and downtime duration.
Custom reports can be generated based on following criteria: Traffic Analysis Custom Reports Custom reports can be generated based on following criteria: Source / destination address Application Port / port range Period (date & time) In and Out Traffic Match any / match all criteria
ONE NetTraffic (cont.) Application & User Bandwidth Distribution Bandwidth utilization by application. Top N – Application Traffic Bandwidth Protocol Utilization Bandwidth utilization by user. Top Talkers Top Conversations Custom Reports & More!