Doing More With Less Texas Medical Center Diane Barber, Nicole Chinea, CAPP, Brian Favela
The World’s Largest Medical Center-TMC 1,345 Acres 18 Miles of Public & Private Streets 7,000 Patient Beds 25,000 Delivered Babies 110,000 Employees 7.2 Million Visits Per Year
TMC’s Strategic Vision . The Texas Medical Center will become the world’s leader in human health and life science Vision for the Five Collaborative Institutes Genomics Regenerative Medicine Clinical Research Health Policy Innovation
Parking Management Area (PMA) Special designated area by the city not requiring member institutions to meet general requirements of the city’s off-street parking ordinance. In place of requirement designated parking ratio must be met as a whole. 57 total member institutions, including:
TMC’s Parking Operation 29,000 spaces - 20 Garages and 20 Surface Lots 15 visitor parking facilities – proximal garages and economy locations 268 Lanes of PARCS Equipment 200,000 visitor transactions per month 36,000 Parking Contracts 60,000 Shuttle Service Hours Support Services: 24/7 Operations Center Onsite Technical Services Team TMC Police & Security Facility Operations Smithland's Remote Lot
Contract Parking The Facts: 36,000 parking contracts 2,400 requests processed monthly (new contracts, changes and terminations) 1,650 calls received per month Parking Access and Inventory Management Liaison for Member Institutions
Contract Parking THEN NOW Contract Parking Manual Processes Contract Parking Administration (CPA) App Direct Parker Payments by Phone and Mail Recurring Payments a requirement Filing and Storage of hard copy contracts Paper elimination and electronic storage Daily Proration Bi-Monthly Specialized Invoicing Institution and Direct
Contract Parking GOING FORWARD… Online Account Management Paperless Process for Direct Parkers Citation Management Automated Invoicing Wait Lists
Operations Center The Facts: Communication hub for the Texas Medical Center Customer Service 27,750 calls per month Remote access to devices Monitor system alarms
Operations Center THEN NOW Field representatives stationed in visitor facilities 24/7 Remote access to devices 3 Separate Call Centers for Parking, Security Dispatch and Facilities Dispatch Merged into a “One Stop Shop” Lengthy Operations Processes Streamlined Operational Processes In-House Quality Monitoring 3rd Party Quality Management Services
Operations Center GOING FORWARD… PARCS Software Upgrade New ERP Customized Fields for Improved Documentation Processes Elimination of Redundant Applications Expanded functionality in exit lanes Alarm Management Faster response times New ERP Real Time Activity Dashboard Single Source Platform Enhanced Reporting
Technical Services The Facts: PARCS Installation, preventive maintenance and repairs. Emergency phones (Code Blue) preventive maintenance and repairs. Cameras -Installation, preventive maintenance and repairs. Access controls -Installation and repairs i.e. mag locks, card readers strikes. Fire & life safety- Fire panels, sprinkler systems and Fire extinguishers.
Technical Services THEN NOW Paper Tickets Reusable Chip Technology, credit card on entry Quarterly PM’s Monthly PM’s Dedicated FTE’s to replenish each lane on a daily basis. Low Chip and Receipt Paper Email Notifications POF Limited Auditing Trail POF Robust Auditing Features & Safety Mechanisms.
Technical Services GOING FORWARD… Equipment Inventory Management Barcode Scanners VOIP
Transportation The Facts: Vendor vs Partner 9 Different Shuttle Routes 27 Shuttles Running at Peak Total Annual Service Hours-60,000 Charter Services Live GPS Tracker
Transportation Then Now Operator Partnership 2 Routes 9 Routes 14 Peak Shuttles 27 Peak Shuttles 28,000 Annual Service Hours 60,000 Annual Service Hours 4,000 Daily Riders 7,000 Daily Riders
Transportation GOING FORWARD…. New Fleet Propane Powered Shuttles Automated Passenger Counting Enhanced Arrival Time Reporting
Doing More With Less ERP Implementation Business Indicator Tools Dedicated Parking Management Software
Thank You! Questions?