SAP Integrated Business Planning Upgrade Planning and Notification Process David Kahn | david.kahn@sap.com SAP Solution Management Updated June 2017

Plans are subject to change without notice by SAP. Why Upgrade? Contract: Software Changes SAP will proactively apply software updates and patches during the defined maintenance windows. In case a patch needs to be applied outside a maintenance window, SAP will notify Customer in advance. Upgrade Types Major Releases: 4 times per year Patches/Regular Maintenance: Every 2-3 weeks Plans are subject to change without notice by SAP.

Cloud and IBP SLA’s Customers should plan for systems not to be accessible during maintenance and major upgrade windows.

Upgrade Communications Where to find information? Customer Notification Important Notes, & Date confirmation What’s New & Release Notes Help.sap.com/ibp We asked to confirm the contacts and timing. SAP Upgrade Planning wiki Prior to Upgrade SCN Link to IBP Upgrade Communication Process PPT: IBP Upgrade Planning For patch releases of the software, SAP produces Release notes and email to communicate the updates and impact.

Upgrade Communications Where to find information? SAP Upgrade Planning wiki https://wiki.scn.sap.com/wiki/display/SCM/SAP+IBP+Upgrade+Planning Upgrade Maintenance Window Planning Area Activation Help Upcoming Planned Release Dates Excel Add-in update guidelines We asked to confirm the contacts and timing. Upgrade Policy and Communication Guidelines Scheduling Questions

SAP Integrated Business Planning applications Upgrade Process Major Release SAP will email customers and communicate a date for the Test and Production upgrades SAP will send an email notification approximately 2 weeks prior to the upgrade of the Test system Test system will be upgraded within the contractual window per planned date SAP will send an email notification that Test system has been upgraded Testing period will run for approximately 2 weeks following the upgrade of the Test system Production system will be upgraded at the end of the testing period per planned communicated date Production system will be upgraded within the contractual window per planned date SAP will send an email notification that the Production system has been upgraded Note: For multi-tier landscapes, SAP will incorporate the customer's upgrade strategy into the upgrade plan.

Deadline to report incidents no system availability SAP Integrated Business Planning applications Upgrade Approach Major Release Test Tenant(s) Productive Tenant(s) Current Release New Release Productive Upgrade Monday 3am EST/CET/CST Wednesday 11pm user’s local time Friday 10pm EST/CET/CST Friday 10pm EST/CET/CST 10 working days Customer Test Period Test Upgrade Customer Notification Mails Deadline to report incidents ~ 2 weeks Wednesday no system availability Mail 2/ 4 Mail 1 / 4 Mail 4 / 4 Mail 3 / 4 Note: For multi-tier landscapes, SAP will incorporate the customer's upgrade strategy into the upgrade plan.

Upgrade Notification Communication Example Sent out within a few days of Release Date Emails are sent from: sapcloudsupport@alerts.ondemand.com Tip: make sure your email software doesn’t block this email address to avoid it going to your SPAM/Junk Mail email. Emails are sent to System Notification contacts. Any SAP IBP contact adjustments should be sent to david.kahn@sap.com. We communicated that we would activate the planning areas and run a basic smoke test of your IBP instance. We also provided guidance on the Excel Add-in. Especially, how to get the New Add-in and how to work with both Add-Ins while working across both a production and test environment. We also communicated that you should test the system prior to the upgrade to production. We provided guidance on the new Process Visualization capabilities. .. And finally we emphasized that the URL would change.

Appendix

3-Tier Upgrade Process SAP customers have different 3-Tier upgrade scenarios: Dev à Test &  Prod Dev & Test à Prod Dev à Test à Prod   System Definitions Dev Reflect Prod configuration; QA of new configuration; performance testing Test Initial Testing (new configuration, upgrade testing) PROD Used for production We asked to confirm the contacts and timing. Note: For 3-tier landscapes, SAP will incorporate the customer's upgrade strategy into the upgrade plan. SAP has a recommended process for transporting configuration from one landscape to the next level. This is documented in the help documentation: http://help.sap.com/ibp#section2   (section 14)