Olivia Moor Lucy Ward Anoushka Grover Outsourcing Olivia Moor Lucy Ward Anoushka Grover ‘Outsourcing is often viewed as involving the contracting out of a business function - commonly one previously performed in-house - to an external provider.’ ‘In this sense, two organizations may enter into a contractual agreement involving an exchange of services and payments. ‘

Types Offshore outsourcing Technology Services Outsourcing Business Process Outsourcing (BPO)

Technology Services Outsourcing The fast emerging business world of today requires companies to use sophisticated and fast computer systems and software. These technologies and systems also need to be scalable and highly adaptive. Therefore it is imperative to choose the right associate for developing these technologies. Different categories that come under technology services; eCommerce Network/ Infrastructure Software/ Applications development Telecom Web Development and Hosting

Business Process Outsourcing (BPO) Sub categories of services that come under BPO. Customer Relations/ Customer Contact Management Finance/ Accounting Processes Logistics Equipment Management Security Supply Chain/ Procurement Management

Why Time is precious and many hours can be wasted struggling with tasks that you do not have the skills or time to do properly. Whether it is handling admin, doing the accounts or writing marketing materials; very often you are doing tasks that you did not go into business to do but they have got to be done! Spending too much time on these activities can have a negative impact on your fee earning work. If you are focusing too much of your energy on these tasks then you are unable to take on more client work and therefore increase your income.

Benefits Competitive advantage Maximize revenue and minimize expenses Get access to specialized skills and services Concentrate more on core business Save on money, time and infrastructure Outsourcing to other countries can take advantage of cheap labour Improve quality Catalyst for change Reduce time to market

Drawbacks Cost Control Language barriers Quality control Security Public opinion Differing qualifications