Technology Orientation Program for Students

Scope of service WHAT DO WE DO? Personal computing device support Service desk support (virus & malware removal, data backup/recover, hardware diagnostics, operating system re-installs etc.) 3D printing, application development, and media services Simple hardware upgrades (e.g. adding memory, replacing hard drives) No support for: Personal printers, in-depth hardware repair, servers, streaming media devices, etc. PRESENTER:

STS.WUSTL.EDU/PROGRAMS WHAT DO WE DO? -continued PRESENTER: STS.WUSTL.EDU/PROGRAMS

WHERE ARE WE? 6601 Shepley Drive – Gregg Hall Storefronts PRESENTER:

SECURITY: Advice on Devices & Passwords Best practices Passwords IDs and Registration of devices with WUPD (police.wustl.edu, 314-935-5555 or 5-5555 from any campus landline) Best practices: Don’t share passwords, don’t write it down or send it via unencrypted channels Password: Minimum eight characters, one or more upper case letters, one or more lowercase letters, one or more numbers, one or more special characters

WUSTL Key What is your WUSTL Key/Password? WUSTL key password Secret Questions WUSTL Key Password…  Your WUSTL key id and its password secure your access to the university’s system of record like  Webstac.  Your Email, Wifi, and many other systems are tied to this id and password, as well.  The WUSTL key password must contain a minimum of 8 characters and must meet at least two of the following standards of complexity: —One or more lower case letters --One or more upper case letters --One or more numbers --One or more of these special characters Screenshot from https://connecthelp.wustl.edu/HOWTOS/Pages/Changingyourpassword.aspx The university will never ever ask you for your WUSTL key password.  If you receive any email or other communication requesting this password, please contact STS.

PRINTING @ WUSTL What is WUSTLprint? Print release stations Printing from your computer – sts.wustl.edu/services/printing Where to print? Residential computing labs – printer status page Olin Library locations The Danforth University Center Bear’s Den Arts and Sciences/Business School/Brown School/Law School Medical Campus Email printing: print@wustl.edu Printing costs/quota Troubleshooting printing errors PRESENTER: JUSTIN G

Wireless Internet Access How to connect: Connect to any WUSTL Internet network (WUSTL 2.0, WUSTL guest, etc) Open a web browser and navigate to any webpage The computer will pull up a log-in screen where you can enter your WUSTL Key and password Close and restart your browser and you’re done! You only need to do this one time per device

Unlimited cloud storage for WashU students Transitions to 50GB after graduation/leaving Box Sync duplicates files across your computers box.wustl.edu – uses your WUSTL Key

WUSTL MOBILE PRESENTER: JUSTIN G.

WUSTL Mobile IOS (iPad, iPhone, iPod Touch) Android (Tablets, Smartphones) Stay up-to-date with the location of the wustl circulator. Live map with circulator schedule by period. Find out what’s cooking within the dining areas on main campus, south 40, and the village. Quick lookup for people and department contact information. Lost and need help, find the map. Interactive map displaying a list campus buildings with locations on a normal or hybrid map. Read up on the latest news from general topics and schools within Washington University Simple mobile version of WebSTAC. Quick view of grades, bear bucks, class schedule, etc. View present and past course listings, with details, for the different majors throughout WashU. Quick library information. View the library hours, catalog, databases, research guides, whispers webcam, reserve study rooms, and library locations. QuickHelp form Student Technology Services. Quickly report technology problems you are having. Source: STS, sts.wustl.edu

Contact us! sts.wustl.edu student.technology@wustl.edu 314-935-7100 facebook.com/wustlsts twitter.com/wustlsts