PANHA CHIET UNIVERSITY Bachelor Programs PANHA CHIET UNIVERSITY, PUC Intercultural Communication Chapter 4: The Self and Group May, 20014 PANHA CHIET UNIVERSITY Bachelor Programs Intercultural Communication in The Global Workplace Fifth Edition Iris Varner & Linda Beamer Chapter 4 The Self and Group Facilitator: UON SOKCHEA MEd, MBA & PhD Can. (+855) 17 56 52 87 Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can. Tel: 070 94 38 39 & 017 56 52 87 Email: uon.sokchea14@gmail.com

(Continue From Chapter 3) PANHA CHIET UNIVERSITY, PUC Intercultural Communication Chapter 4: The Self and Group May, 20014 (Continue From Chapter 3) 4- The Self and Self-identify A social psychology approach A communication approach Critical approach Culture shows how people think of themselves and their self-identity. Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can. Tel: 070 94 38 39 & 017 56 52 87 Email: uon.sokchea14@gmail.com

Self-identity – A social psychology approach PANHA CHIET UNIVERSITY, PUC Intercultural Communication Chapter 4: The Self and Group May, 20014 Self-identity – A social psychology approach The self-concept, that we build up our sense of self from childhood, based on experiences from home, family, society, religious gatherings, work environments, and so on – give us a change to develop multiple identities Self-identity – A communication approach The communication builds on the self-concept witch is co-created through communication. For example, thinking of the ways you communicate with various people in your life. Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can. Tel: 070 94 38 39 & 017 56 52 87 Email: uon.sokchea14@gmail.com

Self-identity – A critical approach PANHA CHIET UNIVERSITY, PUC Intercultural Communication Chapter 4: The Self and Group May, 20014 Self-identity – A critical approach Self-identity uses history, economics, politics, and public discourses. Self-concept is formed against the background of large social contexts. Power relationships are important in these contexts. For example, we may call ourselves minority or dominant culture members or native of a particular culture. Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can. Tel: 070 94 38 39 & 017 56 52 87 Email: uon.sokchea14@gmail.com

Self-construal Basic Unit of Society PANHA CHIET UNIVERSITY, PUC Intercultural Communication Chapter 4: The Self and Group May, 20014 Self-construal Is how we see ourselves in the image of construing or structuring in relation to others, with regard to feelings, thoughts and behaviors Independent self-construal (Western cultures): Making decisions for one’s own life, taking care of your self. Interdependent self-construal (Eastern cultures): The self consults with others before making decisions. Basic Unit of Society Individualism values individual achievements, failures, and rights. Collectivism values the group achievements, and people have a responsibility to the group. Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can. Tel: 070 94 38 39 & 017 56 52 87 Email: uon.sokchea14@gmail.com

For examples, Individualism in Japan refers to selfishness. PANHA CHIET UNIVERSITY, PUC Intercultural Communication Chapter 4: The Self and Group May, 20014 For examples, Individualism in Japan refers to selfishness. The United State, companies motivate employees by offering individual rewards, not in work group as Japanese companies can. Individuals in Western cultures (Canadian, Dutch, German, English,…) also make career choice on basic of personal needs or goals. Throughout Asia, in varying degrees, collectivism is celebrated. Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can. Tel: 070 94 38 39 & 017 56 52 87 Email: uon.sokchea14@gmail.com

Obligation and Indebtedness PANHA CHIET UNIVERSITY, PUC Intercultural Communication Chapter 4: The Self and Group May, 20014 Obligation and Indebtedness Individualist – collectivist priorities mean that cultures interpret differently what obligation means. Collectivist cultures tend to see it as a benefit to nurturing relationships. Individualist culture tend to see it as a burden to independence. Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can. Tel: 070 94 38 39 & 017 56 52 87 Email: uon.sokchea14@gmail.com

Age: Is seniority valued and discounted? PANHA CHIET UNIVERSITY, PUC Intercultural Communication Chapter 4: The Self and Group May, 20014 Age: Is seniority valued and discounted? Seniority : the advantage that you get by working for a company for a long time. In cultures that value age, the older is more credible. In hierarchical cultures, age often places people at the top the leader. Businesspeople need to understand the differences in how age is valued. Gender: Are women Equals or Subordinates? The answer of this question may involve finding out how roles and status are attributed to women in particular culture. Women make up more than 50 percent of the world employees. Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can. Tel: 070 94 38 39 & 017 56 52 87 Email: uon.sokchea14@gmail.com

5- Social Organization Group Membership PANHA CHIET UNIVERSITY, PUC Intercultural Communication Chapter 4: The Self and Group May, 20014 5- Social Organization Group Membership Is group membership temporary or permanent? Friendships develop from a variety of contact: school, neighborhood, place of worship, clubs, and community service organizations. An insight into this cultural dimension comes from attitudes toward family membership. Collectivist cultures treats group membership as permanent, serving the group’s needs such as the countries of Latin America, The Middle East, Africa, the Pacific Islands, and Southern Europe. Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can. Tel: 070 94 38 39 & 017 56 52 87 Email: uon.sokchea14@gmail.com

Is form Important or Untrustworthy? - Form means protocol. PANHA CHIET UNIVERSITY, PUC Intercultural Communication Chapter 4: The Self and Group May, 20014 Individualist cultures treats group membership as temporary, serving the individual’s rights. Form Is form Important or Untrustworthy? - Form means protocol. - Form tends to be highly valued in cultures that are hierarchical, where face can be lose by not conforming to etiquette, where harmony in the groups is important, and where relationships matter. Behaving according to form means behaving correctly. - Form is the reason why Thais & Cambodians usually use in public words or actions. Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can. Tel: 070 94 38 39 & 017 56 52 87 Email: uon.sokchea14@gmail.com

PANHA CHIET UNIVERSITY, PUC. Intercultural Communication PANHA CHIET UNIVERSITY, PUC Intercultural Communication Chapter 4: The Self and Group May, 20014 Indians to greet one another with namaste, with putting the palms of the hands together with the fingers pointing toward the chin and slightly bowing the head. In the recently invented culture of United state, form looks mannered. It is dangerous sophistry, even deceit. To communicate effectively, businesspeople need to be aware of the different attitudes toward form and to adjust their reactions to other cultures’ communication messages. Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can. Tel: 070 94 38 39 & 017 56 52 87 Email: uon.sokchea14@gmail.com

Personal Matter: Private or Public? PANHA CHIET UNIVERSITY, PUC Intercultural Communication Chapter 4: The Self and Group May, 20014 Personal Matter: Private or Public? In Europe, as in Britain, Canada, the United State, Australia, and New Zealand, a person’s work life is kept fairly separate from private life. As a rule, workers can not bring private concerns with them to work; for example they do not bring children to the office; personal phone calls and visitors are not appropriate. Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can. Tel: 070 94 38 39 & 017 56 52 87 Email: uon.sokchea14@gmail.com

Social Organization Patterns PANHA CHIET UNIVERSITY, PUC Intercultural Communication Chapter 4: The Self and Group May, 20014 Social Organization Patterns Is social organization horizontal or hierarchical? The general pattern in society also is reflected in companies. Where hierarchy characterizes the nation or social culture, companies also will have a clearly defined corporate ladder. Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can. Tel: 070 94 38 39 & 017 56 52 87 Email: uon.sokchea14@gmail.com

Approach to Authority: Direct or Mediate? PANHA CHIET UNIVERSITY, PUC Intercultural Communication Chapter 4: The Self and Group May, 20014 Approach to Authority: Direct or Mediate? Authority means different things in different cultures. In collectivist and hierarchical cultures, business organizations tend to be hierarchical, and authorities are remote, making one or more intermediaries necessary. In individualistic and horizontal cultures, organizations tend to be horizontal, with authority more directly accessible. Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can. Tel: 070 94 38 39 & 017 56 52 87 Email: uon.sokchea14@gmail.com

PANHA CHIET UNIVERSITY, PUC. Intercultural Communication PANHA CHIET UNIVERSITY, PUC Intercultural Communication Chapter 4: The Self and Group May, 20014 The Course Book : Intercultural Communication in The Global Workplace Fifth Edition Iris Varner & Linda Beamer Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can. Tel: 070 94 38 39 & 017 56 52 87 Email: uon.sokchea14@gmail.com