Industry Fast Facts Information INTERNAL ONLY SLIDE BACKGROUND The industry facts are a collection of Forbes Global 2000 facts, Global Fast Facts from SAP, and other fact sets. Additional facts are researched and created for individual industries on an ongoing basis. USAGE It is not necessarily intended that this deck is used in its entirety, but rather it is expected select facts or slides will be used in other sales, marketing or communications content, as appropriate for the target audience. MODIFICATION To better target your audience, you can exchange images on the slides using other industry-specific images from the SAP Image Library. Wording for facts follows Brand Voice approved standards and should NOT be modified. If you need to translate any facts and want to confirm you have maintained the integrity of the fact, please contact brandvoice@sap.com. FACT REPOSITORY For links to all fact sets published by the Portfolio Marketing team, as well as crowdsourced facts, join the SAP Jam group SAP Fast Facts Central. The SAP Jam group SAP Fast Facts Central is the best forum to initiate fact discussions or questions. If you have issues with the site or need more information on the industry fact sets, please contact peter.johnson@sap.com. Link to SAP Fast Facts Central: https://jam4.sapjam.com/#groups/about_page/7HSZH4Kc40TcUD2FGPafwu

Update LOG INTERNAL ONLY SLIDE 4 APR, 2014 – published: Initial industry fact set with currently available facts and customer totals facts (global and regional) 27 JUN, 2014 – added 19 global and 5 regional list facts 22 JUN, 2015, v2.1 – updated customer total facts JAN 2016, v2.11 Brand Voice check (NOTE: facts with $ currency symbol are in USD) 16x9 deck created 6 DEC 2016, v2.12: updated 3PL fact 19 SEPT 2017, v2.13: replaced image (rights expired) Note: Facts are generally only updated once per year

Fast Facts Travel and Transportation Industry SAP Image ID # 273469 Fast Facts Travel and Transportation Industry

Summary: Travel and Transportation Industry Facts Fast Facts Our customers fly more than 1.7 billion of the world’s passengers Number of Customers More than 11,200 travel and transportation providers in 138 countries Africa 210+, Asia 1,500+, ANZ 350+, Europe 3,900+, Latin America 1,200+, North America 3,900+ Forbes Global 2000 85% of the transportation and logistics providers 100% of the air couriers 87% of the airlines 82% of the hotels and motels 89% of the railroad transportation companies 71% of the restaurants List Facts “…run SAP” (all global unless listed) 7 of the 10 top freight and logistics stock picks 25 of the 25 top third-party logistics providers 24 of the 25 top freight forwarders 8 of the 10 top trucking companies in the United States 9 of the 10 largest shipping companies 7 of the 8 top railroad stock picks 9 of the 10 largest public railroad companies 10 of the 10 top airline stock picks 10 of the 10 best airlines 10 of the 10 safest airlines 8 of the 10 most on-time airlines 10 of the 10 largest airframe maintenance, repair, and overhaul (MRO) providers 8 of the 10 largest cruise line companies 9 of the 9 best metro systems 9 of the 10 largest hotel groups 10 of the 12 largest casino companies 5 of the 5 top hotel franchises 7 of the 10 top restaurant stock picks 8 of the 10 top restaurant and fast food franchises Regional facts and peripheral industry facts in appendix

SAP Image ID # 275674 More than 11,200 travel and transportation providers in 138 countries are innovating with SAP solutions.

SAP Image ID # 273053 85% of the transportation and logistics providers in the Forbes Global 2000 are SAP customers.

7 of the 10 top freight and logistics stock picks are SAP customers. SAP Image ID # 275257 7 of the 10 top freight and logistics stock picks are SAP customers. Source: The Street, 10 Best Freight and Logistics Stocks

SAP Image ID # 275921 25 of the 25 top third-party logistics providers in the world run SAP solutions. Source: Supply Chain Brain, Top 25 Third-Party Logistics Providers Extend Their Global Reach

100% of the air couriers in the Global Forbes 2000 are SAP customers. New Image Corbis ID # 42-26377371 100% of the air couriers in the Global Forbes 2000 are SAP customers.

24 of the 25 top freight forwarders in the world run SAP solutions. SAP Image ID # 275923 24 of the 25 top freight forwarders in the world run SAP solutions. Source: Logistics Management, Top 25 Freight Forwarders

SAP Image ID # 276122 8 of the 10 top trucking companies in the United States run SAP solutions. Source: Journal of Commerce, Top 50 Trucking Companies

9 of the 10 largest shipping companies in the world run SAP solutions. SAP Image ID # 273035 9 of the 10 largest shipping companies in the world run SAP solutions. Source: Statista, Shipping companies worldwide by capacity

89% of the railroad transportation companies in the Forbes Global 2000 are SAP customers. SAP Image ID # 272249

7 of the 8 top railroad stock picks are SAP customers. Source: The Street, 10 Best Railroad Stocks SAP Image ID # 275706

SAP Image ID # 275676 9 of the 10 largest public railroad companies in the world run SAP solutions. Source: Total Rail, Top 10 largest public railroad companies

10 of the 10 top airline stock picks are SAP customers. SAP Image ID # 275706 10 of the 10 top airline stock picks are SAP customers. Source: The Street, 10 Best Airline Stocks

87% of the airlines in the Forbes Global 2000 are SAP customers. SAP Image ID # 273152 87% of the airlines in the Forbes Global 2000 are SAP customers.

Our customers fly more than 1.7 billion of the world’s passengers.

10 of the 10 best airlines in the world run SAP solutions. SAP Image ID # 273154 10 of the 10 best airlines in the world run SAP solutions. Source: Skytrax, World’s Best Airline Awards

10 of the 10 safest airlines in the world run SAP solutions. SAP Image ID # 275624 10 of the 10 safest airlines in the world run SAP solutions. Source: Airline Ratings, Top ten safest airlines

8 of the 10 most on-time airlines in the world run SAP solutions. SAP Image ID # 275263 8 of the 10 most on-time airlines in the world run SAP solutions. Source: Flight Stats, On-time Performance Service Awards – Major Airlines

SAP Image ID # 274796 10 of the 10 largest airframe maintenance, repair, and overhaul providers in the world run SAP solutions. Source: Aviation Week, Biggest Airframe MROs

8 of the 10 largest cruise line companies in the world run SAP solutions. Source: Statista, Cruise line companies ranked by revenue worldwide SAP Image ID # 277789

9 of the 9 best metro systems in the world run SAP solutions. Source: CNN Travel, What are the world's best metro systems SAP Image ID # 280665

SAP Image ID # 273667 82% of the hotels and motels in the Forbes Global 2000 are SAP customers.

9 of the 10 largest hotel groups in the world run SAP solutions. SAP Image ID # 275687 9 of the 10 largest hotel groups in the world run SAP solutions. Source: Statista, International hotel groups by number of hotels

10 of the 12 largest casino companies in the world run SAP solutions. SAP Image ID # 275673 10 of the 12 largest casino companies in the world run SAP solutions. Source: Statista, Casino companies ranked by revenue worldwide

5 of the 5 top hotel franchises in the world run SAP solutions. SAP Image ID # 275675 5 of the 5 top hotel franchises in the world run SAP solutions. Source: Franchise Direct, Top 100 Global Franchises

7 of the 10 top restaurant stock picks are SAP customers. SAP Image ID # 275697 7 of the 10 top restaurant stock picks are SAP customers. Source: The Street, 10 Best Restaurant Stocks

71% of the restaurants in the Forbes Global 2000 are SAP customers. SAP Image ID # 273660 71% of the restaurants in the Forbes Global 2000 are SAP customers.

SAP Image ID # 273661 8 of the 10 top restaurant and fast food franchises in the world run SAP solutions. Source: Franchise Direct, Top 100 Global Franchises

Appendix Regional Facts

SAP Image ID # 275674 More than 210 African travel and transportation providers are innovating with SAP solutions.

9 of the 10 most on-time airlines in the Middle East and Africa run SAP solutions. Source: Flight Stats, On-time Performance Service Awards – Major Airlines SAP Image ID # 275263

SAP Image ID # 275674 More than 1,500 Asian travel and transportation providers are innovating with SAP solutions.

SAP Image ID # 273053 81% of the Asian transportation and logistics providers in the Forbes Global 2000 are SAP customers.

82% of the Asian railroad transportation companies in the Forbes Global 2000 are SAP customers. SAP Image ID # 272249

89% of the Asian airlines in the Forbes Global 2000 are SAP customers. SAP Image ID # 273152 89% of the Asian airlines in the Forbes Global 2000 are SAP customers.

SAP Image ID # 275263 9 of the 10 most on-time airlines in the Asia-Pacific region run SAP solutions. Source: Flight Stats, On-time Performance Service Awards – Major Airlines

SAP Image ID # 275674 More than 350 travel and transportation providers in Australia and New Zealand are innovating with SAP solutions.

SAP Image ID # 275674 More than 3,900 European travel and transportation providers are innovating with SAP solutions.

SAP Image ID # 273053 88% of the European transportation and logistics providers in the Forbes Global 2000 are SAP customers.

10 of the 10 most on-time airlines in Europe run SAP solutions. SAP Image ID # 275263 10 of the 10 most on-time airlines in Europe run SAP solutions. Source: Flight Stats, On-time Performance Service Awards – Major Airlines

SAP Image ID # 273667 100% of the European hotels and motels in the Forbes Global 2000 are SAP customers.

SAP Image ID # 275674 More than 1,200 Latin American travel and transportation providers are innovating with SAP solutions.

6 of the 7 most on-time airlines in South America run SAP solutions. SAP Image ID # 275263 6 of the 7 most on-time airlines in South America run SAP solutions. Source: Flight Stats, On-time Performance Service Awards – Major Airlines

SAP Image ID # 275674 More than 3,900 North American travel and transportation providers are innovating with SAP solutions.

SAP Image ID # 273053 91% of the North American transportation and logistics providers in the Forbes Global 2000 are SAP customers.

New Image Corbis ID # 42-26377371 100% of the North American air couriers in the Global Forbes 2000 are SAP customers.

100% of the North American railroad transportation companies in the Forbes Global 2000 are SAP customers. SAP Image ID # 272249

SAP Image ID # 273152 100% of the North American airlines in the Forbes Global 2000 are SAP customers.

9 of the 10 most on-time airlines in North America run SAP solutions. SAP Image ID # 275263 9 of the 10 most on-time airlines in North America run SAP solutions. Source: Flight Stats, On-time Performance Service Awards – Major Airlines

SAP Image ID # 273667 100% of the North American hotels and motels in the Forbes Global 2000 are SAP customers.

SAP Image ID # 273660 67% of the North American restaurants in the Forbes Global 2000 are SAP customers.

Appendix Additional Facts – Examples Beyond the industry facts in this deck, there may be numerous other facts that could be valuable for your needs: Peripheral industry facts Solution and technology facts Company facts Regional facts The following slides are just a few examples to highlight the potential value of peripheral facts. You can find links to these facts and more information in the SAP JAM group SAP Fast Facts Central The SAP Jam group SAP Fast Facts Central is the best forum to initiate fact discussions or questions. If you have issues with the site or need more information on the industry fact sets, please contact peter.johnson@sap.com. Link to SAP Fast Facts Central: https://jam4.sapjam.com/#groups/about_page/7HSZH4Kc40TcUD2FGPafwu

SAP Image ID # 274359 More than 24,700 wholesale distributors in 128 countries are innovating with SAP solutions.

Our customers manufacture more than 95,000 automobiles per day. SAP Image ID #275652 Our customers manufacture more than 95,000 automobiles per day.

87% of the companies in the Forbes Global 2000 are SAP customers. SAP Image ID # 274673 87% of the companies in the Forbes Global 2000 are SAP customers.

SAP Image ID #273643 SAP Mobile Services reliably processes 1.8 billion mobile messages worldwide each day.

SAP Image ID #274258 SAP HANA can increase analysis speed by more than 10,000x, equal to walking from California to New York in 6 minutes.

SAP Image ID #273468 Cloud solutions from SAP provide the freedom for 85 million people to work from anywhere.

grade SAP Image ID Myth #273902 SAP software is hard to use. Fact Cloud solutions from SAP deliver a consumer- grade user experience that is intuitive and easy to personalize for business users. Facts Cloud solutions from SAP make it as easy to gain insights, transact, and collaborate in your business life as it is in your personal life.” (The idea is that we deliver a consumer interface to businesses, just like Amazon, eBay, Netflix, ...) Our applications have the highly intuitive user interfaces to access the information you need and initiate the processes you need to drive new levels of business performance. And our cloud-based collaboration offerings – such as SAP Jam and the Ariba Network – empower you to connect and collaborate with employees, customers, suppliers, and other partners with the ease and excitement you get when using social tools to share knowledge and engage your friends, family, and colleagues in your personal life (just like with Facebook, LinkedIn, and Twitter.) Everybody can experience the new user experience at www.sap.com/cloud Several YouTube videos provide an impression of the new SAP: http://www.youtube.com/watch?v=de-wTMFk8cA http://www.sap.com/asset/index.epx?id=c3437d36-7e4a-4d4f-aa89-6ce52c18804c

Running mission-critical systems in the cloud is not secure. SAP Image ID #274452 Myth Running mission-critical systems in the cloud is not secure. Fact Cloud solutions from SAP comply with the toughest security standards* in the world. We build on 40 years experience in delivering mission-critical business systems for our customers. Facts Datacenter standards: SAS 70 Type II certification, ISO 27001 certification, 128-Bit Data Encryption PCI compliance for secure financial and payment transactions SAP is the leading provider for enterprise business software – in the market for more than four decades. Data security and data privacy is part of our DNA – and to earn our customer´s trust every day is our utmost mission. The security standards provided by SAP for both on-premise and cloud software are among the highest in the industry. The company provides a wide variety of measures against attacks from the Internet and against attempted theft of customer data, as well as through physical security arrangements. SAP employs a full range of measures to protect the data of its customers safe and secure in the cloud and to provide reliable software. Our cloud software is developed with the same care and security mindset as our on premise software. We continuously and carefully maintain our cloud software, with updates at rapid intervals. This ensures that our latest security standards are always deployed. * SAS 70 Type II certification, ISO 27001 certification, 128-Bit Data Encryption; Web-trust and PCI-compliant

SAP connects more than 1.9 million companies in 190 countries in the Ariba Network, the world’s largest business-to-business network.