Centricity Business Implementation (CBI) UPI Town Hall Meeting Tuesday, January 8, 2013

Agenda Introduction/Welcome Project Status Update System Demonstration Questions/Answers

CBI Project Status Scope and Design Phases are complete Build Phase officially began December 3, 2012 Some workgroup meetings underway; others to start in January Town Hall Meetings being scheduled Patient Accounting December 12th 8:30am and 9:30am Fee Coordination January 14th 9:00am IS, HR, Finance, QCAE, BPD, and HPD January 8th 1pm

CBI Project Timeline High Level Phases of CBI Project % Complete Q2 2012 Q3 2012 Q4 2012 Q1 2013 Q2 2013 Q3 2013 Scope 100% 6/1 - 9/6   Hardware 7/1 - 10/17 Design/Preliminary Build 90% 8/17 - 11/29 Build/Cycle 1 testing 25% 11/1 - 3/27 Testing (Cycle 2 through 4) 0% 4/23 - 5/21 Training 10/15 - 6/28 Activate 5/20 - 6/10 End user Go Live 7/1 Post Go Live Support 7/2 - 9/2

Project Scope Patient Access Patient Financials Managed Care Business Intelligence eCommerce Ambulatory Visit Management Billing & Accts Receivable Enrollment Business Informatics 835-Receipts Enterprise Index – Preventer Enterprise Task Management Workflows Referrals Reporter 837-Claims Enterprise Index - Duplicate Manager Transaction Editing System Case Management DBMS Payer Edit Integration Payer Contracts Module   270/271- Eligibility BAR Case Management Anesthesia Module Bad Debt Module

CBI Workgroups Anesthesia Claims Eligibility Web Framework Application Support Dictionaries Interfaces **Self-Pay/Early Out ARR Edits/Alerts MCA IS Processes TES/Charge Capture ETM Payer Contracts *V-Log **Charge Correction *Special Billing & Contracts (Plan codes: D1370) points to D120 for addresses Registration Remits/Paymen t Posting EDM

Informatics Reporting and Analytical Tool Create high-level online analysis graphs, charts, and reports Perform analysis Dashboards – user interface Schedule reports Email reports Create Reports in Portable Document Format (pdf), Microsoft® Excel spreadsheets, HTML format

Informatics Objectives Minimize customer disruption which in turn sustains customer satisfaction and confidence Simplify reporting Streamline report delivery throughout the organization Utilize Informatics as a data warehouse and single system of truth Perform as much reporting as possible in Informatics Eliminate or significantly reduce the need for custom reporting in Application Enhancement System (AES) and Database Management System (DBMS) Eliminate or significantly reduce the need for ad hoc reporting from the transactional system Streamline system maintenance Take advantage of the new standard tools offered with Centricity Business Be less reliant on AES

Informatics Timeline Phase 1: Legacy (current) system High Level Phases of Informatics Phase 1 % Complete Q2 2012 Q3 2012 Q4 2012 Q1 2013 Hardware 100%   9/17 - 10/31 Scope 90% 10/16 - 11/19 Design 50% 11/12 - 12/13 Build/Testing 0% 12/14 - 1/18 Go Live 1/21 - 1/25 Phase 2: CBI - TBD Phase 3: Test Environment & Addition External Data Sources - TBD

Highlight: New Applications/Modules Application/Module Key Features Web Framework (Web) Enables the user to move seamlessly from one application to another via a Web Browser. Patient Banner Patient Services Enterprise Index (EI) Preventer Duplicate Manager Ambulatory Visit Management (AVM) Captures encounter level-data Visit-level insurance helps captures the most accurate and current insurance information for each patient care event. Electronic Document Manager Scanning & viewing documents/images Side by Side Payment Posting

Highlight: New Applications/Modules Application/Module Key Features Enterprise Task Manager (ETM) Creates online tasks list when certain system events occur Provides Preview and Instruction panes Workflows included in CBI: TES Edits BAR Claim Edits BAR Self Pay BAR Rejections and Payer Edits BAR Insurance Follow-up Underpayments Statement Edits Eligibility Prepayment Allocation EDM Documents

Questions