[Updates in progress 6/5/17 – Photo from BCBSA Collection]

Purpose The purpose of this webinar is to help producers prepare for the 2018 HCSC/HISC Producer Training & Certification Program by reviewing milestone dates, changes and requirements. This webinar does NOT replace the 2018 HCSC/HISC Producer Training & Certification process required by CMS.

Agenda Milestone Dates Accessing Training Courses, Exams and Forms To Do List Communications Continuing Education Credits

Milestone Dates June 16 2017 AHIP Curriculum will close (AHIP site will be down until Monday 6/19 at 8AM) June 19 2018 AHIP Curriculum launch June 27- July 4 HCSC CMP site will be down July 5 2018 HCSC Curriculum launch (tentative) October 1 2018 Marketing Period begins October 15 2018 Annual Enrollment Period begins December 7 2018 Annual Enrollment Period ends December 24 Renewal Certification Deadline for Sub Agents December 31 Renewal Certification Deadline for Individual Producers & Agencies

Milestone Dates 2017 Training Note: The 2017 AHIP curriculum will not be available after June 16, 2017 at 11:59 p.m. CT. Producers whom wish to complete the 2017 MAPD/PDP curriculum may instead take the 2018 AHIP curriculum along with the 2017 HCSC curriculum. Both curricula will be accessed via the HCSC/CMP website. The 2017 curriculum will remain on existing users to do lists but will only be available per request for newly on boarded producers. To request the curriculum assignment, please send an email to bcmrxcertification@bcbsil.com.

2018 Business Renewal Deadline December 24, 2017 at 11:59 p.m. (Sub Agents) December 31, 2017 at 11:59 p.m. (All Agents/Agencies) In accordance with the guidelines established by the Centers for Medicare & Medicaid Services (CMS), all producers must be trained and certified annually in order to market, sell and/or service and receive renewal commissions on MAPD and PDP products sold subsequent to the 2008 plan year.

2018 Business Renewal Deadline Failure to complete the 2018 HCSC/HISC Producer Training & Certification requirements by the established deadlines will result in: A producer’s book of business for Blue Cross MedicareRx and Blue Cross Medicare Advantage policies (where applicable) for CYs 2009 and forward being moved to a House Account A Book of Business moved to a House Account will NOT be returned if certification occurs after December 31, 2017 deadline or in a subsequent year

More Milestone Dates 2018 Certification Closes (Renewal Deadline) December 31, 2017 at 11:59 pm 2018 Certification Reopens January 2, 2018 Applicable for 2018 effective dates

2018 Curriculum All 2018 curriculum tasks will be on the AHIP/CMP platform! Part 1 – AHIP Curriculum on AHIP Platform 1. Medicare Basics 2. Rules and Regulations 3. Non-Discrimination Disclosure 4. General Compliance Attestation/ Fraud, Waste and Abuse course &exam 5. 2018 Final Exam Part 2 – HCSC Curriculum on AHIP Platform 1. Sales Agent Requirements Course 2. MAPD/PDP Product Course and Exam 3. Producer or Agency Certification Form 4. Producer or Agency Amendment (applicable to individual producers and agencies)

AHIP Operating System Compatibility Microsoft Windows Apple OS X Linux Google Chrome Mozilla Firefox Internet Explorer 9, 10, & 11

Login Access for AHIP Access Certification Links Via: Certification Launch Emails Provided on dates of launch 2018 MAPD/PDP Producer Certification Resource Page: http://tinyurl.com/Producers2018 Blue Access for Producers (BAP) Click on “Certify to Sell 2018 MAPD/PDP Products” link Available July 5 TinyURL redirects to https://www.csdesignpro.com/medicare/prp/index.html

Technical Support AHIP Site Curriculum Technical Support 866.234.6909 HCSC/CMP Site Curriculum Technical Support (passwords, browser issues) 888.706.0583 HCSC Commission and Certification Information 855.782.4272

AHIP Fee Information HCSC has partnered with AHIP to provide a seamless training environment for completing both parts of the annual Medicare training required by CMS; use of the AHIP platform requires a fee. HCSC AHIP Fee: $125, a discount from the standard $175 rate. Producers must use one of the HCSC discounted links to receive the discount 2018 AHIP Curriculum Launch: Producers may use the designated HCSC/AHIP link on Monday, June 19, 2017 to receive the discount and access Part 1 (AHIP curriculum) 2018 HCSC Curriculum Launch: Producers may use the designated HCSC/CMP link on Wednesday July 5, 2017 to receive the discount and access both Part 1 (AHIP curriculum) and Part 2 (HCSC curriculum). Both links and detailed AHIP curriculum completion transmittal steps will be provided via the launch emails and will be available on Blue Access for Producers (BAP).

AHIP and HCSC/CMP Exams HCSC/CMP : Passing score is 85% on all exams, per CMS guidelines 3 attempts per exam AHIP: Passing score is 90% on all exams, per AHIP/CMS guidelines 3 attempts per exam, but a user may repurchase the AHIP curriculum an unlimited amount of times to achieve a passing score This rule only applies to the AHIP portion of the curriculum No lock-out period Can re-take exam immediately after a failed attempt via AHIP and HCSC exams

AHIP and HCSC/CMP Exams Answer all exam questions The exam cannot be submitted unless all questions are answered and the ‘SUBMIT’ button has been selected If a user stops in the middle of an exam, if there is inactivity for 2 hours or exits the program, the exam will not count as long as the ‘SUBMIT’ button was not selected Unlike the courses, the exam will start from the beginning

Certification Form After HCSC courses and exams Attest to various questions Requires Producer/Agency first and last name and 10-digit producer/agency NPN #

Amendment – If Applicable Not applicable to all users Individual and Agency Principal users only After courses, exams and certification form Confirms the contract between HCSC/HISC and producer or agency Includes Compensation

Completion of 2018 Curriculum Producers are only deemed certified once they receive the certificate of completion via the HCSC/CMP site and a completion email.

Certificate of Completion

New Users – Create Your Account On your first logon attempt, you must Create a New Account Use your 10 digit National Producer Number (including leading zeros) to initiate your account  

Current Users Log in using your previously created credentials User ID: 10 digit National Producer Number (including leading zeroes) Password: Previously created password Should you forget your password, please use the “Forgot your Password,” field below and you will receive an email to reset. Step 1:

2018 HCSC/CMP To Do List The producer will be presented with their applicable curriculum. Step 2: Really fuzzy; is a new screen grab available?

HCSC/CMP Link Instructions Step 3 - Transfer AHIP curriculum completion to the CMP site: Producers will be asked to confirm they want to leave the HCSC page and go to the AHIP page

HCSC/CMP Link Instructions Step 4 –Once they complete the AHIP curriculum, they will transfer their credits to HCSC

HCSC/CMP Link Instructions Step 5 – Once they transfer their credits to HCSC, they will click on the button “Return to HCSC” in the upper right corner of the screen, to return to the HCSC page.

HCSC/CMP Link Instructions Step 6 – Once the producer returns to the HCSC page they will complete their remaining tasks in order. Each task will unlock upon completion.

2018 Individual Producer 2018 AHIP Curriculum Sales Agent Requirements MAPD/PDP Product course MAPD/PDP Product exam Certification Form Medicare Amendment

2018 Sub Agent 2018 AHIP Curriculum Sales Agent Requirements MAPD/PDP Product course MAPD/PDP Product exam Certification Form Note: Sub Agents are not deemed certified until the Agency Principal completes the agency certification requirements

Agency Curriculum: Non-Selling / Selling Principals (Both) Note: The HCSC Agency curriculum will only be available upon completion of the agency principal’s subproducer curriculum. The agency principal will receive an agency execution notification prompting the need to complete the agency tasks. Sub Agent Curriculum 2018 AHIP Curriculum Sales Agent Requirements MAPD/PDP Product course MAPD/PDP Product exam Certification Form Agency Curriculum Medicare Amendment

Certification Resource Page For your convenience, we’ve created an online resource page that will serve as your single source and guide to certification training throughout the remainder of the certification calendar year. Here you can find: The most up-to-date certification news Information about your login instructions Transferring your AHIP credits to HCSC Useful links TinyURL redirects to https://www.csdesignpro.com/medicare/prp/index.html http://tinyurl.com/Producers2018

Certification Resource Page

Notification of Certification Completion Message Confirms completion of all 2018 HCSC/HISC Producer Training & Certification Requirements Includes link to supply portal How Via email When Emailed approximately 1-7 business days after certification completion Who Individual Producers Sub Agents Agency Principal (only after completing their requirements) Keep copy for records

Notice of Certification Incompletion Message States there are outstanding items for 2018 HCSC/HISC Producer Training & Certification Requirements One task on the to-do list must be completed to alert a notice of certification incompletion How Via email When Approximately 7 days after user begins 2018 HCSC/HISC Producer Training & Certification Program Who Individual Producers Sub Agents Agencies

Continuing Education Credits During AHIP curriculum registration, producers will have the option to request the filing of applicable state CE credits for completing the AHIP portion of the certification process. Should you opt to receive CE credits for completing the AHIP portion of the training, the applicable fees must be paid at the individual producer level by credit card. Note: Should producers complete their 2018 AHIP curriculum prior to the state approval of CE credits, the agent will be required to retake the Final Exam task only. The agent can review course materials once more prior to completing the exam and they will not be assessed the AHIP $125 fee again only the CE credit fees. State CE Hours Fee Illinois 6 $30 Montana pending New Mexico Oklahoma Texas 8

Additional Information SM Service Mark of the Blue Cross and Blue Shield Association, an Association of Independent Blue Cross and Blue Shield Plans ® Registered Service Marks of the Blue Cross and Blue Shield Association, an Association of Independent Blue Cross and Blue Shield Plans Blue Cross MedicareRx is a prescription drug plan provided by HCSC Insurance Services Company (HISC), an independent licensee of the Blue Cross and Blue Shield Association. A Medicare-approved Part D sponsor. Blue Cross Medicare Advantage HMO and HMO POS plans in Illinois and New Mexico and PPO plans in Montana, New Mexico and Oklahoma are provided by Health Care Service Corporation, a Mutual Legal Reserve Company (HCSC). Blue Cross Medicare Advantage Dual Care is an HMO Special Needs Plan provided by HCSC. Blue Cross Medicare Advantage PPO plans in Texas are provided by HCSC Insurance Services Company (HISC). Blue Cross Medicare Advantage HMO and HMO POS plans in Oklahoma are provided by GHS Health Maintenance Organization, Inc. d/b/a BlueLincs HMO (BlueLincs). HCSC, HISC, and BlueLincs are independent licensees of the Blue Cross and Blue Shield Association. HISC and BlueLincs are Medicare Advantage organizations with a Medicare contract. HCSC is a Medicare Advantage organization with a Medicare contract and a contract with the New Mexico Medicaid program.

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