TT & Mantis merging project Good morning/afternoon. Today I’ll describe SunGard’s business and our presence in the financial services industry. TT & Mantis merging project Stéphane BAUDET - GIS February 2009

Status Quo – 2 products for bugs tracking Agenda Status Quo – 2 products for bugs tracking Trouble Tracker Mantis Project objectives Use a single tool: Mantis Enhanced current Mantis functionalities Migration strategy Workflow What’s next? E-Learning Demo Questions & Answers

Status Quo Status Quo Two products for bugs tracking: Trouble Tracker for production version Mantis for working version No interface between tools Redundancy in the different tools No master data No SSO No consolidated view on bugs

Status Quo – Trouble Tracker Description Tool to log all issues from production versions User satisfaction  Functionalities List all issues – cover all issues information Audience All company Technical aspects Internal development Oracle forms - Oracle database Problems mentioned Look and feel Oracle form Filters Export problems No mailing possible No easy way to find issue No project feature linked

 Status Quo – Mantis Description Bug tool application used for reporting : Development bugs Project bugs in production for some region User Satisfaction  Functionalities All bug management features Audience Development teams and QA teams Technical aspects External development – website Web based application with a MYSQL database Problems mentioned Does not manage project – cannot link a mantis to a Pemanto enhancement or project Does not manage branching as a bug can be corrected in one branch and not in another branch. Extension possible YES several modules available as freeware

Project objectives Project objectives Use a single tool: Mantis Migrate TT database to Mantis Enhanced current Mantis functionalities Necessary step for Salesforce move

Project Objectives – Use a single tool UNIQUE Front end – MANTIS Merge TT in MANTIS databases

Project objectives - New Features in Mantis Single Sign On with GL Trade.Net through My Portal Reporting directly integrated in the product Client database link: Impacted Clients Roadmap for version Firefox and IE search plugin

Project objectives - Migration strategy The new system will contains: All MANTIS All open TT And 2 years of TT history Trouble Tracker will remains in READ ONLY access

Project objectives - Workflow Status;:rejected Status: closed Create enhancement Open issue Status : New Person In Charge : empty yes L1 Reporter no Ok? Log the bug (change status to Logged) yes Status : logged PIC : empty no OK? Provide more details Auto. Notification process Fct(region) - Assign the person in charge with One of the following queue, based On the region where the reporter is attached: QA_ASIA, QA_US, QA_PCE, QA_LNE - Hence an Email notification to the related queue members is sent Status : feedback PIC : QA_LOCAL_QUEUE Status : logged PIC : QA_LOCAL_QUEUE (notified by Email) Status : rejected / resolution reason PIC : QA_LOCAL_QUEUE L2 QA Pre qualification Need feedback Rejection KO OK Re-qualified enhancement Open issue QA product assignment Status : logged PIC : QA_LOCAL_QUEUE OR QA_PL (notified by Email) L3 QA

Project objectives - Workflow L1 Reporter Log the bug (change status to Logged) OK? ? Status: closed No Yes L2 QA Status : logged PIC : QA_LOCAL_QUEUE OR QA_PL (notified by Email) L3 QA Status : released PIC : QA_Member Dev center Developer Assign QA member And Acknowledge Status : acknowledged PIC : QA_Member (LOCAL-QA_QUEUE) Release KO Rejection Need feedback Re-qualified enhancement yes qualif Validated ? OK no Open issue Assign dev center And confirm Status : confirmed PIC : QA_Member Dev center assigned : dev center name Assign developer and forward Open issue Status : fwd PIC : QA_Member Dev center assigned : dev center name Developer assigned : developer name analyse KO Rejection Need feedback Re-qualified enhancement Ok Fixe L4 DEV Status : delivered PIC : QA_Member Dev center name Developer name deliver Status : developed PIC : QA_Member

Communication and project follow-up What’s next? 06/02 09/02 16/02 23/02 02/03 09/03 16/03 23/03 30/03 Unit Test Integration Test Development UAT Go live Move to production Training preparation Tainning Tests preparation UAT preparation Communication and project follow-up

Short Flash presentations on main topics E-Learning modules Short Flash presentations on main topics Tool bar presentation Report an issue How to Search ? Global Workflow presentation Reporter Workflow QA Workflow Dev workflow Will be available directly on Mantis

Live Demo: Demo Simplified workflow - Roles: Search a bug Stéphane BAUDET is the REPORTER Emmanuel TROUVE is the QA Damien KERBART is the DEVELOPER Search a bug

Questions & Answers Questions & Answers