A new business model: Services to hosts of STAR* (*short-term accommodation rentals) Kerstin HOWALD EFFAT Tourism Sector Secretary

Companies offering services to hosts of STAR UK http://www.airsorted.uk FR https://fr.bnbsitter.com IRL http://hostfairy.com/services/ BE https://fr.bnbsitter.com/conciergerie-airbnb-bruxelles NL http://www.airbnbutler.nl/ NL http://bnbeezz.nl USA http://www.airconcierge.net/ USA https://www.pillowhomes.com USA https://www.guesty.com USA https://urbanbellhop.com USA https://www.airtasker.com/home-and-garden/airbnb-tasks/ CAN http://www.hostservicesgroup.com/ CAN http://www.dhyanacleaning.com/airbnb-cleaning.html USA /CAN https://www.handy.com/home Japan http://www.en.zens.tokyo/ Dubai http://www.higuests.com/ AUS http://www.urbankeyz.com.au/ South Africa http://bnbsitter.co.za/ UK London http://www.bedspoke.com UK Brighton http://www.airhostforyou.com/ Paris, London, Milano http://www.easy-rental-services.com/ London, Barcelona, París, Rome https://hostmaker.co/ New York, Los Angeles, Bogotá, México City, Santiago https://www.hosttonight.com/

Companies that ease STAR hosts' duties Company Tagline Services Pricing* AirEnvy airenvy.com "Your short term rental, managed" Cleaning, check-in, listing management; free linens, towels, supplies 18% Beyond Stays beyondstays.com "Your Airbnb managed brilliantly" "Stress-free hosting while earning 30% more" Decor advice, photography, check-in, gift basket, listing management, cleaning 10% to 20% Guesthop guesthop.com "Helping you manage your short term rental" Guest communication, cleaning, check-in, listing management $50 check-in to $125 full cleaning. Full management: 20% Pad Pipers padpipers.com "Where relationships and vacation rentals prosper" Design consultation, photos, key exchange, cleaning, guest communications, marketing $400 plus 20% Superhost booksuperhost.com "Your personal Airbnb assistant" Remotely manages guest communication and cleaning 3% (1% for limited time) Urban Bellhop urbanbellhop.com "Host and guest services for your vacation rental" Meet, greet and get guests settled $50/check-in to $135/full cleaning. Source: San Francisco Chronicle, March 2, 2014 * Pricing as % of booking fee, unless indicated otherwise, Source: company websites

“What is it like to be a sitter? It's becoming your own boss and managing vacation rentals through the country via our online platform. Your tasks: greet your clients' guests (check-in & check-out) and prepare their accommodation (cleaning and laundry tailored for vacation rental). With Bnbsitter, you decide when you are available and where you accept to provide your services. In a nutshell: you are free. Lots of benefits that make the difference”

Thank you for your attention 04/01/2018 Thank you for your attention Kerstin Howald Tourism Sector Secretary EFFAT European Federation of Food, Agriculture and Tourism Trade Unions Rue Fossé aux Loups 38 B - 1000 Bruxelles k.howald@effat.org www.effat.org 19