University of Missouri – Columbia School of Medicine Mark Beall, GSEC, CCNA Security, Security+ Sr. Manager of Information Technology Information Technology Overview May 22, 2017

Agenda How to obtain IT support How to make IT purchases Approved and Unapproved IT services Information Security

How to get IT support Division of IT Tiger Institute Email, networking, wireless, Blackboard, PeopleSoft, etc. Campus Help Desk (573) 882-5000 Tiger Institute MU Hospital and Clinics user support and clinical applications Cerner Help Desk - (573) 884-HELP (4357) MU Health Academic (MUHA) IT teams Schools of Medicine, Nursing, Health Professions and the Thompson Center Computer issues & requests, computer moves, purchases, audio/visual help Explain and or rework slide – MUHA On site support

How to get IT support https://umc.sharepoint.missouri.edu/sites/somit/ MUHA IT end-user support teams Alps - Anesthesiology, Ophthalmology, Orthopaedic Surgery, Psychiatry, Student Health, Surgery Atlas – Dean’s Office, Family & Community Medicine, Medical Education, Otolaryngology (ENT), Pathology, Radiology, Research Office, School of Nursing

How to get IT support https://umc.sharepoint.missouri.edu/sites/somit/ MUHA IT end-user support teams Olympic – Health Management and Informatics, Neurology, Medical Pharmacology & Physiology, Medical Microbiology & Immunology, School of Health Professions, Medicine, Dermatology Sierra – Obstetrics & Gynecology, Physical Medicine & Rehabilitation, Thompson Center for Autism, Child Health, University Physicians, Rural Health, Missouri Kidney Program, Emergency Medicine Other Departments - Nutrition and Exercise Physiology and Biochemistry

Customer service is a priority!!! MUHA IT Leadership Rob Ingram | Alps Beth Chancellor Sr. Associate Dean of Information Technology Beth Bates | Sierra Renee Pearman | Olympic Jason Johnson | Atlas Mark Beall Sr. IT Manager Customer service is a priority!!!

How to make IT purchases IT purchases include things such as: Desktops, laptops, tablets, software (e.g. Adobe, Office, etc.) IT services such as cloud services and applications (e.g., Box, Salesforce), web site creation, web site hosting, etc. IT consulting agreements Contact your IT support person or team first Software and Cloud-based services can take a long time Engage IT early in the process Start with your IT support person or team

IT Purchasing Approvals SOM Administrative, Research and Education items Sr. Associate Dean for IT Division of IT (CIO) Hospital Administrative and Clinical items Tiger Institute (CIO) Excludes previously approved software and services Excludes items that fall within established standards and peripherals Includes all software even if it’s FREE

IT Purchasing Approvals Some reasons why: Standardization Supportable Cost Avoid / reduce duplicative services Compliance and Information Security Start with your IT support person or team

Important IT policies All IT services must be provide or endorsed by the Division of IT or, if it’s clinical, by the Tiger Institute. UM Business Policy 1201 - https://www.umsystem.edu/ums/rules/bpm/bpm1200/manual_1201 University IT resources must be used when conducting University business Employees are not authorized to enter into agreements with or use services from unauthorized IT providers, even if the service is free.

Approved IT services (not exhaustive) Blackboard Learning Management System (switching to Canvas) Box Cloud file storage Departmental Data Network file storage DocuSign Electronic Signatures Exchange/Outlook Email Image Now Document Imaging Intercall Audio conferencing (being replaced) PeopleSoft Human Resources/Financial Qualtrics Survey tool RightFax Electronic Fax (switching to Fax2Mail) Secure Authentication Toolkit Password Management Secure Transmit Large file transfers Zoom Video Conferencing Ask your IT support person or team. Escalate if necessary.

Unapproved IT services (not exhaustive) When conducting University business Ask your IT support person or team. Escalate if necessary. Personal Box Accounts Any personal accounts Not allowed Have not been vetted through the Division of IT and Security We all have responsibility to protect data (HIPAA, FERPA, etc.) List subject to change, Ask your IT support person Gmail

Information Security The UM System has an Information Security Program BPM 1203 Infosec.missouri.edu Users have responsibilities Understand data classification Requirement to report Annual security training Don’t fall for Phishing Don’t download software from the Internet Don’t install software attached to emails Ask your IT support person or team. Escalate if necessary. What is Phishing?

When in doubt… ….ask Your IT support person Your IT team supervisor (Bates, Ingram, Johnson, Pearman) Escalate to Mark Beall Escalate to Beth Chancellor

Questions???