SWITCHVOX SMB 4.5 New Release Training

NEW RELEASE User Experience Creative Innovation – Customer Satisfaction – Continual Quality Improvement 2

FEATURES Phone Feature Packs

PHONE FEATURE PACKS Phone Feature Packs new name for Phone Provisioning Tokens NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 4

PHONE FEATURE PACKS SKU changes related to Phone Feature Packs 1SWXPPFPPCOM[X] Feature Pack for Polycom 1SWXPPROVSNOM[X] Feature Pack for snom 1SWXPPROV[X] no longer available Polycom feature packs different than snom’s Snom feature packs have just a few new features Polycom feature packs have a TON of new features! (Some might say they’re PACKED with features) Creative Innovation – Customer Satisfaction – Continual Quality Improvement 5

MULTIPLE EXTENSIONS PER PHONE Add up to two additional (depending on phone model) extensions registered to a phone snom too! These additional extensions are defined by the administrator extension/username server (for provisioning against another Switchvox server or another SIP server) password Creative Innovation – Customer Satisfaction – Continual Quality Improvement 6

MULTIPLE EXTENSIONS PER PHONE NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 7

ALTERNATE HOSTS Used to set up failover server snom too Second host to register the same extension to Best used when servers are identical same software version similar backups NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 8

ADMIN PHONE PREFERENCES Security option allows phones to only receive phone calls from the PBX Enabled by default! snom too Options to change the Digit Map Timeout values Define a custom NTP server for the phones Creative Innovation – Customer Satisfaction – Continual Quality Improvement 9

ADMIN PHONE PREFERENCES NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 10

DISTINCTIVE RINGS Admin can upload ringtones User can upload ringtones or use the ones provided Which ring is played when controlled by user’s Ring Rules. Can have Ring Rules based on: The type of call – Queue, Direct, Internal, External A list of extensions A list of Caller ID numbers or a range A pattern for Caller ID number A particular “Ring Hint” Creative Innovation – Customer Satisfaction – Continual Quality Improvement 11

ADMIN UPLOADS RINGTONES NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 12

USER PHONE FEATURES NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 13

USER PHONE RINGTONES NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 14

USER RING RULES NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 15

USER SETS RING RULE CONDITIONS NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 16

RING HINTS Ring Hints are defined inside of IVRs by admin Set Distinctive Ring Hint Remove Distinctive Ring Hint Multiple hints may be active at once (array) clear all hints remove a specific hint append a hint set a hint based on a system variable Creative Innovation – Customer Satisfaction – Continual Quality Improvement 17

DYNAMIC RING HINT IVR NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 18

USER SETS RING RULE CONDITIONS NEW! priority Creative Innovation – Customer Satisfaction – Continual Quality Improvement 19

USER PHONE PREFERENCES Choose line labels snom too Choose the number of line keys used by each line registration Enable/disable the missed calls notification New Switchboard option to allow handsfree dialing Instead of Click>Ring>Pickup dialing done today Creative Innovation – Customer Satisfaction – Continual Quality Improvement 20

USER PHONE GENERAL OPTIONS NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 21

USER PHONE POLYCOM OPTIONS NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 22

USER PROFILES Upload a picture of the user Define title and location These pictures, along with the caller information (title, location, email), can then be displayed on incoming and outgoing calls New Switchboard panel Rendered on the displays of the phones Creative Innovation – Customer Satisfaction – Continual Quality Improvement 23

USER CONTROLLED PROFILE NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 24

PHONE APPLICATIONS Accessed through services button on the phone Directory search the company directory and dial only local system Phonebooks list and dial the contacts on your Switchvox Phonebooks Voicemail visual voicemail (just like your iPhone) Record calls on the fly Parking Lots list and retrieve parked calls Creative Innovation – Customer Satisfaction – Continual Quality Improvement 25

PHONE FEATURES Phone Feature Packs give Polycom IP phones integrated applications Polycom VVX1500 Creative Innovation – Customer Satisfaction – Continual Quality Improvement 26

MAIN MENU Creative Innovation – Customer Satisfaction – Continual Quality Improvement 27

DIRECTORY Creative Innovation – Customer Satisfaction – Continual Quality Improvement 28

PHONEBOOKS Creative Innovation – Customer Satisfaction – Continual Quality Improvement 29

VOICEMAIL Creative Innovation – Customer Satisfaction – Continual Quality Improvement 30

RECORDING Creative Innovation – Customer Satisfaction – Continual Quality Improvement 31

PARKING LOTS Creative Innovation – Customer Satisfaction – Continual Quality Improvement 32

INCOMING CALL Creative Innovation – Customer Satisfaction – Continual Quality Improvement 33

FEATURES Internationalization

GUI Languages Sound Packs LOCALIZATION NEW! US English US English UK English Italian Castilian Spanish (Spain) Latin American Spanish Sound Packs US English UK English Italian Castilian Spanish (Spain) Latin American Spanish French French Canadian Australian English NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 35

INTERNATIONALIZATION Gets set on first login but you can change it later Switchvox ships with all GUI text in all languages Ships with US English sound pack Sound packs are big files Get others from the add-ons page Users and Admins (and other sub-admin accounts) can have different languages Users default to what the admin has set Depending on the language set for your audio files, counting/dates, etc. will be localized NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 36

USER CONTROLLED PROFILE NEW! Profile displays in the correct/set language for the extension being called on the phone and in the Switchboard. Creative Innovation – Customer Satisfaction – Continual Quality Improvement 37

FEATURES Administrator Enhancements

SNMP Simple Network Management Protocol Computers watching computers for things that need attention Standard things to watch for network interfaces memory usage RAID status Switchvox watches for Switchvox specific stuff too ITSP connectivity Call load phone registration Documentation of all OIDs in the manual No traps, we just feed you data Creative Innovation – Customer Satisfaction – Continual Quality Improvement 39

SNMP DOCUMENTED NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 40

API CHANGES All new features have related API methods 40+ new ones Documentation in Developer Central Creative Innovation – Customer Satisfaction – Continual Quality Improvement 41

MISCELLANEOUS Wider interface, improved layout T.38 fax fixes New beautiful help system New features have permission settings NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 42

DETAILS, DETAILS All the other stuff

DETAILS, DETAILS No pricing changes related to 4.5 release SMB costs the same Feature packs cost the same as phone tokens did New SKUs are in the price list now Will continue to ship appliances with 4.0 until stock is depleted, then will ship with 4.5 1 click upgrade to 4.5 Creative Innovation – Customer Satisfaction – Continual Quality Improvement 44

THE UPDATE PROCESS Take a backup Read the release notes Take this opportunity to set up automatic backups Download the backup on to your desktop Please. Really. I’m serious. Read the release notes Make sure you have the installation disc handy Check for current calls in Diagnostics > Current Calls Perform the update Log in to the admin tools Navigate to Machine Admin > Updates Page will show the update when it’s available Creative Innovation – Customer Satisfaction – Continual Quality Improvement 45

NEW MARKETING MATERIAL SMB Brochure Suggested website copy Email promotional copy Images Suggested tweets, blog posts, ads Creative Innovation – Customer Satisfaction – Continual Quality Improvement 46

THANK YOU Questions?