Quarter 1 Performance Results (April 2016 to June 2016)
Managing our properties (1) Measures / Owners 2017 Target Q1 Result Direction of Travel Comments Benchmarking Position % satisfaction with the landlord service (All) 90% N/A Next survey in Sept 2016 % current rent and arrears collected (Housing) 99.7% 95% Effects of Universal Credit % rent arrears (Housing) 2% 2.4% % of rent loss due to empty properties/average days to let a property (Housing/Assets) 0.6% / 13 days 0.6% / 21 days Long term empty on Maryfell let – performance deteriorated % on target delivery of the investment programme (Assets) 100% 19% On schedule
Managing our properties (2) Measures / Owners 2017 Target Q1 Result Direction of Travel Comments Benchmarking Position % of properties with a valid gas safety certificate (Assets) 100% All homes have an up-to-date gas certificate % calls handled ‘right first time’ by Customer Services Team (Customer Service) 77% Good performance sustained % of customer ‘self service’ (Customer Service) 25% N/A New KPI, data available following Cx launch VfM savings achieved (All) £1.1M % of repairs completed 'right first time' (Assets) 95% 99% Best performance level ever % of dwellings failing to meet the 'decent homes' standard (Assets) 0% 15% ANIP programme on track to achieve full decency by March 2017
Increasing our portfolio Measures / Owners 2017 Target Q1 Result Direction of Travel Comments Benchmarking Position Number of homes owned (Assets) 3091 3081 No new developments, 10 RTB sales N/A Number of affordable homes built (Assets) 15 No new developments planned for Q1 RTB sales (Housing) 25 10 10 sales in Q1 % customer satisfaction with new home (Assets) 95% 97% High satisfaction levels based on new developments last year
Improving the running of our business Measures / Owners 2017 Target Q1 Result Direction of Travel Comments Benchmarking Position Average number of days lost due to sickness (Corporate) 6 1.3 Long term sickness cases affected the figures % staff turnover (Corporate) 13% 4% Includes 3 retirements Health & Safety Legal non compliances (Corporate) 3 3 non compliance areas compared to 6 at the start of the year Achieve median to upper quartile for 75% of housemark VFM KPIs (All) 70% N/A Housemark data to be sent 29th July. Report expected in late Sept Annual governance & viability rating (Corporate) G1 / V1 Next ratings expected February 2017
Commercial opportunities Measures / Owners 2017 Target Q1 Result Direction of Travel Comments Benchmarking Position Savings generated by the Cost Sharing Vehicle (Assets) £400k N/A CSV not yet in place – expected January 2017 Fees generated from consultancy work £12k £0k Paul Aitken working on Cx contracts with Barrow and Bristol Councils
SLH in Numbers RTB Sales since transfer (March 2012) 104 Measures Latest Position RTB Sales since transfer (March 2012) 104 RTB Sales this year 10 New development/acquisitions since transfer (March 2012) 40 New homes being developed 15 Number of units at transfer (March 2012) 3,156 Current number of units 3,081 Improvement programme for 2016/17 £5.6M
Priorities Value for Money Dowkers Lane development scheme Offer Document Promises & Improvement Programme Universal Credit Maintenance Cost Sharing Vehicle Understanding the implications of Brexit for SLH