Copyright© 2003 1CTI

Introducing 1CTI Welcome to 1CTI- First Computer Telephony Innovators. 1CTI developed some of the first voice messaging systems in the late 1980’s, primarily for market specific applications such as education systems and auto service centers. We are the solutions to Panasonic’s PanaVoice® Courier® PC & IFM voice processing systems and the Mail Quest™ Computer Telephony & Unified Communications applications. Today, we offer the Innovator® pc based voice mail systems providing identical features & system setup/administration the DBS Dealers know and CommLink® Unified Communications offering selling distinction. Copyright© 2003 1CTI

1CTI’s Support Role to DBS Dealers System expansion Adding port expansion for the PC & IFM Couriers 1CTI supplies software license and voice boards for PC Couriers 1CTI supplies software license for IFM systems Expansion hardware available from Panasonic Software updates Now available, Updater CD Pack brings Courier systems to latest software rev level Updater CD Pack for all PC & IFM Courier platforms Updater CD’s include 60 Day Free Trial of CommLink Unified Communications application. See CommLink Copyright© 2003 1CTI

Replacement Voice Mail for Installed DBS Base Older PanaVoice systems no longer supported by Panasonic or Active Voice Other installed voice mail systems, no longer supported Innovator offers API and In-Band integration with DBS Switch Requirements Depending on Integration API Card, AEC Card, SLT Adaptor Verify firmware version if API integrated Copyright© 2003 1CTI

Products of 1CTI Today Innovator® pc-based Voice Mail Innovator LX Lite Innovator LX Innovator 2000 Innovator Enterprise CommLink® Unified Communications Outlook Integration & Stand Alone Copyright© 2003 1CTI

Innovator® LX Lite Low Priced: 2 Port= $2,025.75, 4 Port= $2,395.75 2-4 Port Capacity, Maximum 4 Port 2 Port has 25 Mailbox Limit 4 Port has 50 Mailbox Limit Approx 200+ hours message storage Program options: Phone, Network, Monitor/Keyboard* No CommLink option Music on Hold optional No API, SMDI Phone System Integration Copyright© 2003 1CTI

Innovator® LX & LX CTI Linux Powered 2-12 Port Capacity Expands in 2 and 4 port increments 10,000 Mailbox Limit 500+ hours voice message storage Program Options: Phone, Network, Monitor/Keyboard* CommLink LX CTI includes License and 5 connections LX platform is capable to add CommLink Copyright© 2003 1CTI

Innovator® 2000 Microsoft Windows® 2000 Professional Technology 4-12 Port Capacity Expands in 4 port increments 10,000 Mailbox Limit 500+ hours voice message storage Program Options: Phone, Network, Monitor/Keyboard* CommLink LX CTI includes License and 5 connections LX platform is capable to add CommLink Copyright© 2003 1CTI

Innovator LX & 2000 PC Specs LX & 2000 PC Platforms 1CTI’s own system Stability- proven real world exposure Robust- 1.2GB processing power Min 20GB HDD Network Ready Remote Admin via LAN or Internet Modem for Dial in Troubleshooting Sound on Board Eliminate separate MOH device Wall Mount Ready Copyright© 2003 1CTI

Innovator® 2000 Enterprise Targeting expansion needs of larger organization Industrial Grade server platform Windows 2000 Professional 4-32 Port Capacity Expands in 4 Port Increments 10,000 Mailbox Capacity Raid 5 and Mirrored HDD Option Includes CommLink License and 5 Connections Copyright© 2003 1CTI

Innovator® Selling Advantage for DBS Dealers Familiar Setup/Administration, same as Courier IFM Save Time & Costs Installing & Training Integration with installed base of DBS Systems In-Band & API DBS Classic thru 576 & HD Innovator Rich Feature Set Network-able Messaging CommLink Innovator integrates with other phone systems Copyright© 2003 1CTI

Innovator® Phone System Integrations In-Band with most phone systems Avaya, NEC, KXT, Iwatsu, Samsung… SMDI Toshiba DK & CTX integrations in field Centrex Mitel DNIC Superset 430 emulation Norstar Digital Set Emulation Beta period begins August Copyright© 2003 1CTI

CommLink® UC is Here (aka MailQuest) CommLink with Outlook Integration Copyright© 2003 1CTI

CommLink® adds Sales Distinction and Revenue Dealer & End-User Feedback is Tremendous! Ease of Use, Ease to Install, Features at Price Point Well Suited for Small & Mid Sized Business Works on any TCP-IP Network Outlook most popular Email client application Does not require Microsoft Exchange Server to Operate Sold in Concurrent Connection basis Copyright© 2003 1CTI

CommLink Features Real Synchronization with Innovator/Courier server Delete Voice Mail in Outlook, Removes Msg from Phone Pop-Up Call Manager Manage Incoming Calls from Desktop Conveniently Manage Voice Mail in Email Inbox Increase Productivity Forward Voice Mail as Email Attachment in .WAV format Empower User’s Voice Mail Business Tool Voice Mailbox Setup/Admin w/ Intuitive Desktop Interface Easy to setup Distribution Lists, Message Notification…etc. Unique Scheduler Feature Copyright© 2003 1CTI

CommLink Call Manager Accept, Queue, Redirect Caller to Another Extension or VM Live Call Screening & Retrieve Call Feature Answering Machine Emulation Show Contact- Builds Outlook Contact Address Book Copyright© 2003 1CTI

CommLink Scheduler Feature Schedule Mailbox Greetings Schedule Call Forwarding Find Me Feature Schedule Message Notification Schedule Voice Mail to Email International Travel Schedule Message Forwarding CC Mailbox Feature Copyright© 2003 1CTI

CommLink Outdial Contact Connect to a Contact from Outlook Address Book Select from Multiple Phone Numbers Copyright© 2003 1CTI

CommLink Sales Strategy CommLink Works on Your Installed Couriers PC & IFM Platforms (except 133MHz PC Couriers) 60 Day Free Trial Includes Unlimited Connections Does the Customer Use Outlook? Works with Outlook 2000 or newer Off-site Travel, Remote Employees Centralize Voice Mail Voicemail to Email Gateway Forward Voice Messages as an Email Attachment Stock Trades…etc. Copyright© 2003 1CTI

Offer More With 1CTI Advance technology to give you the competitive advantage Leading edge, “first to market” advantages Feature rich solutions- even at low end More programming options Copyright© 2003 1CTI

Less Worry Before, During & After the Sale Proven technology The Innovator systems are based on our OEM work for the Panasonic DBS division under the PanaVoice Courier® trade name. 10,000+ Courier & Innovator Systems installed and operating Panasonic work includes API integration & “in-skin” integration using “market first” embedded NT system Sales support direct from 1CTI Help you through the “learning” process Knowledgeable product support Copyright© 2003 1CTI

Comprehensive Training Conveniently Located Tech training at 1CTI’s Nashville facilities 10 minutes from Nashville airport Comprehensive Innovator system training Complete networking training Bringing Network Knowledge to Telephony World Copyright© 2003 1CTI