Welcome and Introduction January 11, 2017 Michael Kubit Vice President for Information Technology and Chief Information Officer Welcome and Introduction January 11, 2017 Agenda: Intro self Intro Themes 90 Day Plan

Why I work in higher education Changing Lives… Making the world a better place…

The Top Ten

Trust… (Is foundational) Admit weaknesses and mistakes Ask for help Accept questions and input about their areas of responsibility Give one another the benefit of the doubt before arriving at a negative conclusion Take risks in offering feedback and assistance Appreciate and tap into one another’s skills and experiences Focus time and energy on important issues, not politics Offer and accept apologies without hesitation Look forward to meetings and other opportunities to work as a group.

Trust Character Competence Intent Integrity Capability Results Caring Honesty Skills Reputation Transparency Fairness Knowledge Credibility Openness Authenticity Experience Performance

Members of trusting teams... Admit weaknesses and mistakes Ask for help Accept questions and input about their areas of responsibility Give one another the benefit of the doubt before arriving at a negative conclusion Take risks in offering feedback and assistance Appreciate and tap into one another’s skills and experiences Focus time and energy on important issues, not politics Offer and accept apologies without hesitation Look forward to meetings and other opportunities to work as a group.

Communication is key… (360°)

(You can never make up in tactics what you lack in strategy)

Process & Structure bring freedom… (It eliminates uncertainty)

Change… (It’s what we do)

No one is an island… (Be a team player)

(It’s what it means to be a professional) Be a self-starter… (It’s what it means to be a professional)

Mistakes are learning opportunities… (Unless you try to hide them)

Knowledge and information should be shared… (Hoarding information is NOT job security)

Innovate everything, always, continuously

Have fun!

Guiding Principles Culture of “We” New Destination Support the Structure of Penn State Guiding Principles These guiding principles will serve as precepts that guide the efforts of the VP/CIO through the development of future goals, strategies and efforts to optimize the efficiency and effectiveness of Penn State information technology.   Guiding Principle #1 - Moving toward a culture of “we” It is imperative to utilize an inclusive and collaborative approach when designing the future for information technology. Appropriately engaging campus stakeholders is critical to developing the “new normal” for IT at Penn State University. Guiding Principle #2 - A New Destination How will Penn State University leverage information technology, in the year 2020, and beyond? Are campus IT professionals positioning technology to be a differentiator and strategic resource for PSU? Are we developing thought leadership in areas key to the future of higher education? Guiding Principle #3 - Honoring the Culture and Structure Each campus, school, college and management center has very specific and specialized needs for IT support. Explore opportunities to leverage the collaborative nature of distributed IT in order to maximize efficiency and effectiveness in the delivery of IT support to the Penn State community. How do we leverage the legacy of Penn State IT to move to a new level of strategic success?

Themes

People Matter People Matter People are the most important aspect of any organization. Trust Leadership Relationships Professional Development Empowerment

Service We are a service organization. Our mission is to serve and enhance the academic and research mission through: responsive service enabling infrastructure effective administrative systems innovative solutions

Emphasize the importance of developing relationships with campus stakeholders Maturing our reference from customer to colleague and transition our relationship from the transactional to one of significant engagement Inclusive and Transparent Stakeholder engagement Collaboration

Innovation Balance Innovation High-Performing IT organizations must balance the ever-growing demand on infrastructure, while introducing and exploring the potential of new technologies and approaches. Continuous improvement of existing services Exploration of new opportunities

Thought Leadership Position technology to be a differentiator at Penn State Build on legacy Establish Penn State IT as “best in class” in higher education

First 90 days

Future State . Primary Goals of the institution (Expectations) Establish a cross University, shared vision for IT Positioning technology to be a differentiator for the University – moving Penn State to the forefront of higher education institutions Improving the effectiveness and efficiency of technology delivery through harmonizing resources, infrastructure and architectures. Develop an environment within IT that is highly responsive and advances the multi-faceted mission of Penn State.

Future State Establish a cross University, shared vision for IT. Primary Goals of the institution (Expectations) Establish a cross University, shared vision for IT Positioning technology to be a differentiator for the University – moving Penn State to the forefront of higher education institutions Improving the effectiveness and efficiency of technology delivery through harmonizing resources, infrastructure and architectures. Develop an environment within IT that is highly responsive and advances the multi-faceted mission of Penn State.

Future State Establish a cross University, shared vision for IT Develop an environment within IT that is highly responsive and advances the multi-faceted mission of Penn State. Primary Goals (Expectations) Establish a cross University, shared vision for IT Positioning technology to be a differentiator for the University – moving Penn State to the forefront of higher education institutions Improving the effectiveness and efficiency of technology delivery through harmonizing resources, infrastructure and architectures. Develop an environment within IT that is highly responsive and advances the multi-faceted mission of Penn State.

Future State Establish a cross University, shared vision for IT Develop an environment within IT that is highly responsive and advances the multi-faceted mission of Penn State Improving the effectiveness and efficiency of technology delivery through harmonizing resources, infrastructure and architectures. Primary Goals (Expectations) Establish a cross University, shared vision for IT Positioning technology to be a differentiator for the University – moving Penn State to the forefront of higher education institutions Improving the effectiveness and efficiency of technology delivery through harmonizing resources, infrastructure and architectures. Develop an environment within IT that is highly responsive and advances the multi-faceted mission of Penn State.

Future State Establish a cross University, shared vision for IT Develop an environment within IT that is highly responsive and advances the multi-faceted mission of Penn State Improving the effectiveness and efficiency of technology delivery through harmonizing resources, infrastructure and architectures Positioning technology to be a differentiator for the University – moving Penn State to the forefront of higher education institutions . Primary Goals (Expectations) Establish a cross University, shared vision for IT Positioning technology to be a differentiator for the University – moving Penn State to the forefront of higher education institutions Improving the effectiveness and efficiency of technology delivery through harmonizing resources, infrastructure and architectures. Develop an environment within IT that is highly responsive and advances the multi-faceted mission of Penn State.

Future State Establish a cross University, shared vision for IT Develop an environment within IT that is highly responsive and advances the multi-faceted mission of Penn State Improving the effectiveness and efficiency of technology delivery through harmonizing resources, infrastructure and architectures Positioning technology to be a differentiator for the University – moving Penn State to the forefront of higher education institutions . Primary Goals (Expectations) Establish a cross University, shared vision for IT Positioning technology to be a differentiator for the University – moving Penn State to the forefront of higher education institutions Improving the effectiveness and efficiency of technology delivery through harmonizing resources, infrastructure and architectures. Develop an environment within IT that is highly responsive and advances the multi-faceted mission of Penn State.

Learning Agenda . Learning Agenda Discovery (Who, What, When, Where, Why) Baseline Assessment (How are we doing?) Build Relationships Current State (Strengths, Weaknesses, Opportunities, Threats)

Learning Agenda Discovery . Learning Agenda Discovery (Who, What, When, Where, Why) Baseline Assessment (How are we doing?) Build Relationships Current State (Strengths, Weaknesses, Opportunities, Threats)

Learning Agenda Discovery Baseline Assessment . Learning Agenda Discovery (Who, What, When, Where, Why) Baseline Assessment (How are we doing?) Build Relationships Current State (Strengths, Weaknesses, Opportunities, Threats)

Learning Agenda Discovery Baseline Assessment Build Relationships . Discovery (Who, What, When, Where, Why) Baseline Assessment (How are we doing?) Build Relationships Current State (Strengths, Weaknesses, Opportunities, Threats)

Learning Agenda Discovery Baseline Assessment Build Relationships Current State . Learning Agenda Discovery (Who, What, When, Where, Why) Baseline Assessment (How are we doing?) Build Relationships Current State (Strengths, Weaknesses, Opportunities, Threats)

Determine Priorities (3 – 12mo) . Sketch out Priorities for first 3 to 12 months What are the priorities that need to be addressed? Summarize and shorten the list to 3-5 important issues Communicate to and focus the organization Develop Key Performance Indicators (KPIs) to measure progress against goals Communicate to campus We’re all going to figure this out together.

Determine Priorities (3 – 12mo) Identify highest priority Issues . Sketch out Priorities for first 3 to 12 months What are the priorities that need to be addressed? Summarize and shorten the list to 3-5 important issues Communicate to and focus the organization Develop Key Performance Indicators (KPIs) to measure progress against goals Communicate to campus We’re all going to figure this out together.

Determine Priorities (3 – 12mo) Identify highest priority Issues Align and focus the organization . Sketch out Priorities for first 3 to 12 months What are the priorities that need to be addressed? Summarize and shorten the list to 3-5 important issues Communicate to and focus the organization Develop Key Performance Indicators (KPIs) to measure progress against goals Communicate to campus We’re all going to figure this out together.

Determine Priorities (3 – 12mo) Identify highest priority Issues Align and focus the organization Develop metrics and measurements . Sketch out Priorities for first 3 to 12 months What are the priorities that need to be addressed? Summarize and shorten the list to 3-5 important issues Communicate to and focus the organization Develop Key Performance Indicators (KPIs) to measure progress against goals Communicate to campus We’re all going to figure this out together.

Determine Priorities (3 – 12mo) Identify highest priority Issues Align and focus the organization Develop metrics and measurements Communicate to the university . Sketch out Priorities for first 3 to 12 months What are the priorities that need to be addressed? Summarize and shorten the list to 3-5 important issues Communicate to and focus the organization Develop Key Performance Indicators (KPIs) to measure progress against goals Communicate to campus We’re all going to figure this out together.

Determine Priorities (3 – 12mo) Identify highest priority Issues Align and focus the organization Develop metrics and measurements Communicate to the university . Sketch out Priorities for first 3 to 12 months What are the priorities that need to be addressed? Summarize and shorten the list to 3-5 important issues Communicate to and focus the organization Develop Key Performance Indicators (KPIs) to measure progress against goals Communicate to campus We’re all going to figure this out together.

Questions?