Enterprise Resource Planning and Collaboration Systems McGraw-Hill/Irwin Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved. Enterprise Resource Planning and Collaboration Systems

ENTERPRISE RESOURCE PLANNING SECTION 10.1 ENTERPRISE RESOURCE PLANNING 10-4

ENTERPRISE RESOURCE PLANNING Enterprise resource planning – integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make enterprisewide decisions by viewing enterprisewide information on all business operations http://www.agfibertechnology.com/5-minute-guide-to-erp/ 10-7

ENTERPRISE RESOURCE PLANNING ERP is a logical solution to incompatible applications ERP addresses global information sharing and reporting ERP avoids the pain and expense of fixing legacy systems 10-8

NO SILOS Sales Acct Mfg Mkt HR Sales Acct Mfg Mkt HR

CONSOLIDATED DATA 10-14

SINGLE DATABASE 10-12

INFORMATION 10-11

AUTOMATE PROCESSES 10-13

CORE AND EXTENDED ERP COMPONENTS Core ERP component – traditional components included in most ERP systems and they primarily focus on internal operations Extended ERP component – extra components that meet the organizational needs not covered by the core components and primarily focus on external operations 10-18

CORE ERP COMPONENTS Accounting and finance Production and materials management Human resource Accounting and finance components – manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management Production and materials management components – handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control Human resource components – track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities 10-19

EXTENDED ERP COMPONENTS Business intelligence Customer relationship management Supply chain management E-business: Elogistics Eprocurement Business intelligence – describes information that people use to support their decision-making efforts Customer relationship management – involves managing all aspects of a customer’s relationships with an organization to increase customer loyalty and retention and an organization's profitability Supply chain management – involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability Ebusiness – means conducting business on the Internet, not only buying and selling, but also serving customers and collaborating with business partners Elogistics – manages the transportation and storage of goods Eprocurement – the business-to-business (B2B) purchase and sale of supplies and services over the Internet 10-23

INTEGRATING SCM, CRM, AND ERP 10-28

INTEGRATING SCM, CRM, AND ERP Middleware Enterprise application integration (EAI) middleware Middleware – several different types of software which sit in the middle of and provide connectivity between two or more software applications Enterprise application integration (EAI) middleware – packages together commonly used functionality which reduced the time necessary to develop solutions that integrate applications from multiple vendors 10-27

CHOOSING ERP SOFTWARE Successful ERP projects share 3 attributes Overall fit Off the rack Off the rack and tailored to fit Custom made Proper business analysis Solid implementation plans 10-31

COLLABORATION SYSTEMS SECTION 10.2 COLLABORATION SYSTEMS 10-32

COLLABORATION SYSTEMS Collaboration system – an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of Information 10-39

TYPES OF COLLABORATION Unstructured collaboration (information collaboration) Structured collaboration (process collaboration) Unstructured collaboration (information collaboration) - includes document exchange, shared whiteboards, discussion forums, and e-mail Structured collaboration (process collaboration) - involves shared participation in business processes such as workflow in which knowledge is hardcoded as rules 10-40

COLLABORATION SYSTEMS Knowledge management systems Content management systems Workflow management systems Groupware systems Knowledge management system – supports the capturing and use of an organization’s “know-how” Content management system (CMS) – provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment Workflow management system – controls the movement of work through a business process Groupware – software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing 10-41

KNOWLEDGE MANAGEMENT SYSTEMS Knowledge management (KM) Knowledge management system (KMS) Knowledge management (KM) – involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions Knowledge management system (KMS) – supports the capturing and use of an organization’s “know-how” 10-42

CONTENT MANAGEMENT SYSTEMS Document management system (DMS) Digital asset management system (DAM) Web content management system (WCM) Document management system (DMS) – supports the electronic capturing, storage, distribution, archival, and accessing of documents Digital asset management system (DAM) – similar to DMS, generally works with binary rather than text files, such as multimedia files types Web content management system (WCM) – adds an additional layer to document and digital asset management that enables publishing content both to intranets and to public Web sites 10-48

CMS & WIKIS Wikis Business wikis Wikis - Web-based tools that make it easy for users to add, remove, and change online content Business wikis - collaborative Web pages that allow users to edit documents, share ideas, or monitor the status of a project http://boydlogan.wordpress.com/2010/01/26/a-word-on-wikis/ 10-49

WORKFLOW MANAGEMENT SYSTEMS Workflow – defines all the steps or business rules, from beginning to end, required for a business process Workflow management system – facilitates the automation and management of business processes and controls the movement of work through the business process http://www.superemr.com/web/specialties/imagingcenter.htm 10-50

WORKFLOW MANAGEMENT SYSTEMS Messaging-based workflow system Database-based workflow system Messaging-based workflow system – sends work assignments through an e-mail system Database-based workflow system – stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document 10-51

GROUPWARE SYSTEMS Groupware – software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing 10-52

CONFERENCING TOOLS Web conferencing Videoconference Videoconference - a set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously Web conferencing - blends audio, video, and document-sharing technologies to create virtual meeting rooms where people “gather” at a password-protected Web site 10-54

MESSAGING Instant messaging Text messaging Instant messaging - type of communications service that enables someone to create a kind of private chat room with another individual to communicate in real-time over the Internet Text messaging, or texting, refers to the exchange of brief written messages between fixed-line phone or mobile phone and fixed or portable devices over a network. 10-56