Public Administration Capacity Building CAF Operation in Portugal Directorate General For Administration and Public Employment, Maria da Luz Claro, 23rd March 2017

AGENDA 1. CAF and Europe 2020, National Program Reform, Portugal 2020 2. CAF Operation: Implementation of CAF in Public Administration 2.1 Partnership 2.2 Objectives 2.3 Target groups 2.4 Project activities 2.5 Project deliverables 2.6 Project investment 2.7 Internal resources profile

Public Administration Capacity Building Operations CAF and Europe 2020, National Program Reform, Portugal 2020 Priorities Europa 2020 Pillars NPR Objectives Portugal 2020 Thematic domains Portugal 2020 Operacional Program Portugal 2020

Public Administration Capacity Building Operations CAF and Europa 2020, National Program Reform, Portugal 2020 Axis V - Improvement of the internal efficiency and institutional capacity of the Public Administration, as elements to support the implementation of better responses to the needs of citizens and companies; SAMA2020 Notice 03/SAMA2020/2016 Operation 3: Capacity on Quality Management Methodologies and Process Management Subproject A: Implementation of CAF model in public administration Subproject B: Process management Funding Program for Public Administration Modernization and Capacity Building Budget allocation : €1 million

Public Administration Capacity Building Operations A: Implementation of CAF Model in Public Administration Partnership: Organization Role DGAEP (National CAF correspondent/PEF Organizer) Proposal for a preformatted CAF operation: Project activities and deliverables Project deadlines Project investment limits by operation activities Internal team profile Dissemination of CAF operation Q&A, meetings with potential candidates AMA (Agency responsible for European Funds management under TO 11) Definition of target groups - strategy of Presidency of the Council of Ministers Budget allocation Notice preparation and launch of a preformatted CAF operation Operation management

Public Administration Capacity Building Operations A: Implementation of CAF Model in Public Administration Objectives: Support public administration organizations to: Evaluate services performance, using CAF self-assessment model; Improve organizational performance, through the implementation of prioritized improvement actions; Obtain external recognition “Effective CAF User” through the Process of External Feedback; and EFQM Levels of Excellence (optional)

Public Administration Capacity Building Operations A: Implementation of CAF Model in Public Administration Target groups: Central government organizations; Corporate public entities providing public services (i.e. hospitals) Other levels of administration or other non-profit public and private entities, under protocols with central administration

Public Administration Capacity Building Operations A: Implementation of CAF Model in Public Administration Project activities: Project Management Self-assessment (SA) Improvement External Recognition - Project planning - Project kick-off - Communication and Change Management - Risk management - Preparation of SA - CAF workshops - Self-assessment - Preparation of SA report - Preparation of global SA report (in case of multi-agency projects) Prioritization and improvement plan(IP) Prioritization and global IP (in case of multi-agency projects) - Implementation of IP Evaluation of improvement actions Preparation generalization plan (in case of pilot projects) - PEF application - EFQM Level Excellence Application (optional)

Public Administration Capacity Building Operations A: Implementation of CAF Model in Public Administration Project deliverables: Project Management Self-assessment (SA) Improvement External Recognition Project plan Change and Communication plan Risk plan Self-assessment report Prioritization methodology Improvement plan Implementation forms Monitoring report Evaluation report Generalization plan (when applicable) Effective CAF User Certificate EFQM Level Excellence (when applying for recognition)

Public Administration Capacity Building Operations A: Implementation of CAF Model in Public Administration Project deadlines: Maximum project duration: 24 months Activities Deadline Min (month) Max Project management During the project Self-assessment 4 8 Improvement actions implementation 6 12 External Recognition --

Public Administration Capacity Building Operations A: Implementation of CAF Model in Public Administration Project investment: Activities Investment Description Limits Project management Purchase of services from third parties, including technical assistance and consulting; Acquisition of computer equipment specifically for the operation; Acquisition of software specifically for the operation; Promotion and disclosure of the operation; Expenses with internal staff 6 - 7,5 M€ Self-assessment 10 – 80 M€ Improvement actions implementation 35 – 75 M€ External Recognition Price list

Public Administration Capacity Building Operations A: Implementation of CAF Model in Public Administration PROFILE TECHNICAL COMPETENCES BEHAVIOURAL COMPETENCES Project manager or Project management team High degree of organization’s knowledge Knowledge of CAF Model Knowledge how to orient the self-assessment process Negotiation and Persuasion Planning and organization Communication Interpersonal relationship Tolerance to stress and setbacks Innovation and quality Self-assessment team leader Organization’s knowledge Knowledge of CAF model Coordination Self-assessment team Information analysis and critical awareness Team work and cooperation Adaptation and continuous improvement Improvement action Manager Skills/experience in the improvement area Experience in the coordination/project management Initiative and autonomy

Public Administration Capacity Building Operations A: Implementation of CAF Model in Public Administration Next steps: Kick off meeting with organizations Training of EFAC CAF e-learning platform Proposal for a new operation for CAF implementation

Thank you! Directorate General For Administration and Public Employment, Maria da Luz Claro, 23rd March 2017