iPass Training for Seagate Employees Cathy Yeung and Dan O’Connell October 2005

iPassConnect Overview AGENDA iPass Overview iPassConnect Overview System Requirements Features and Configurations Usability Tips and Common Questions Dial and Wired Broadband Troubleshooting Dial-up iPass Broadband Connectivity

iPass Overview

iPass Overview Who is iPass? When do you use iPass? Seagate's global remote access provider When do you use iPass? Whenever you need Internet connectivity outside of the office or home Global Dial-up access, Wired Ethernet access in hotels, PHS in Japan, ISDN access iPass gets you on the Internet. Use your VPN of choice will get you into Seagate. What are the benefits of using iPass? One Username/Password across different access types Use the same software to connect to different access types Centralized Billing for Seagate

iPassConnect (iPC) Overview System Requirements Features and Configurations Usability Tips and Common Questions

iPassConnect (iPC) v3.20 System Requirements Operating System Windows 98 SE Windows ME Windows NT 4.0 SP6 Windows 2000 Windows XP (Home or Pro) Browser Internet Explorer 5.01 or higher Color 16-bit or higher The iPass client software system requirements for PC’s are Windows ’95 or greater – non-supporting OS systems are virtually not an issue. Win NT users should run at least Service Pack 3 or better. The iPC is a thin client requiring between 300 KB to 12-14 MB of memory depending on the customer settings. The bottom line is that if the user has enough memory to run Windows 2000, they will have enough memory to run the iPC. The customer chooses the medium in which users connect to the Internet. There are 5 options: Modem – 19,000+ POP’s worldwide ISDN when available PHS – Personal Handyphone System available only in Japan PHS is a set of specifications that define the cellular mobile phone networks in that country. PHS can be contrasted with CDMA2000, GSM, etc. One of the major differences between PHS and CMDA2000 is that PHS is it based on a microcell architecture. 3) Wireless Broadband – must support the 802.11b wireless standard. WEP must be disabled to run Wi-Fi on the IPC 4) Wired Broadband – Will need a 10/100 Ethernet card and the proper adapters (dongel)

iPassConnect Features and configurations Single interface for all connection options Session Limit Timeout 230 minutes with 10 minute warning Automatic phone book updates Performed weekly (50 KB Compressed on average). Can be cancelled. Manual phonebook update option also available. Intelligent Dialing 7-digit, 10-digit and 11-digit dialing in the United States Recognize specific international rules Local Number Lookup in the United States The iPass Service Interface is designed to give users an easy, low-input and similar connection to the Internet – no matter where they are, and how they are attempting to gain access. One Click VPN Integration - The iPC supports integration with several leading firewalls. Companies have a choice as to how seamless they want their VPN integration to be. SQM - iPass performs Service Quality Management on every connection attempt made by users. iPass uses this information to ensure proper service levels are being maintained. iPass can also separate and organize information pulled from SQM and deliver it to customers on-line through Intelligent On-Line Quality (IOQ) Custom Corporate Profiles - iPass offers over 20 different ways for companied to customize their iPC to suit their individual needs Remote Software Updates - The iPC only needs to be physically loaded onto the users system one time. After the initial setup, all updates can be made over the Internet when users log on. Updates can be ‘Opt-in” or required. This means that companies will only need to support one version of the iPC at a time. Auto Phone Book Updates – POP information changes on a regular basis, so iPass refreshes the POP information on the users Service Interface on a regular basis. Users will always have up-to-date connection information. Intelligent Dialing - The iPC will detect when special dial rules are in place – ie: Area Code must be dialed for local number, or country code must be dialed for international dialing.

Which Username/Password do I use? Users log on with their “Global ID” as their Username and their “iPass” Password

Can I save my password? Yes. Check box to Save Password

iPassConnect Phonebook Updates Why are they important? iPass updates the phonebook weekly Add/Remove modem numbers Re-sort access points based on quality Add hundreds of broadband access points each month How does the phonebook update? Automatically after you connect to an iPass access point Manually by going to Settings/Update Phonebook You can be on any Internet connection to do this (Office, Home DSL/Cable Modem, etc.)

How do I Update iPassConnect? TIPS The last Phonebook update date and time will be displayed Right-click on the icon in the System Tray as a shortcut to update

Locating Numbers (Location Search) TIP Try other numbers if you’re not satisfied with the connection speed.

Closest Number Lookup – in the U.S. only TIPS You must choose “United States” for country before using the Local Number Lookup tool If you’re unsure what is your local number, check the number on your hotel phone

Locating 800 Numbers

Locating 800 Numbers with Closest Number Lookup

All Cities Numbers in Europe

ISDN Numbers

PHS Numbers

Dial Properties TIP Be sure to put in the extra digit when dialing from a hotel

Dial Connection Settings Internal modem will be detected and displayed by iPC Redial Settings Auto Redial attempts are set to one (adjustable) iPass offers redundant dial Access Points in over 90% available locations Smart Redial automatically dials each Access Point in a targeted location until a connection is made Users can enable/disable

Setting Bookmarks TIP Bookmark Dial Properties can be adjusted by location and venue

Connecting to Bookmarks Bookmarks are available from the Drop-Down Menu, the Phonebook or the System Tray iPass Connect does not need to be opened to access bookmarks from the system tray

VPN Launch – post iPass connection Select the VPN geography of your choice and hit OK

Troubleshooting Dial-up

Troubleshooting the iPass Service (Dial) Things to look for… Modem not plugged in, phone line already in use Typo in user ID or password (CAPS LOCK on) Missing or wrong digit for outside line / enabled when not needed Hardware issues (Faulty equipment, bad driver, hardware conflict) Dialer set to disable call waiting on a line with no call waiting User changing script files, or manually entering digits into dial string End user system does not meet system requirements Incorrect location settings Not letting the phonebook update - attempting to use a disabled number Common end-user issues

Connection Log – information for the help desk TIP Go to “Help”, “Connection Log” and copy the information in an email to the Seagate Help Desk Logs are also stored in C:/Program Files/iPass/iPassConnect/logs

iPass Broadband Connectivity

Why use the Home Broadband option? Provides a consistent connection interface Automates VPN launch

What is Wired Broadband? Broadband connectivity from hotels using an Ethernet cable No charge on your hotel bill Must authenticate with iPassConnect and not via the browser

Wired Broadband using iPassConnect TIP Click on red circle next to location for details

How can I map to my nearest Broadband locations? TIP Use the iPass Hotspot Finder at www.ipass.com

Why can’t I connect at my hotel using Wired Broadband? Be sure to first plug in the Ethernet cable to your PC before launching iPassConnect If there is a “brick”, reboot it

Connection Log – information for the help desk TIP Go to Help/Connection Log and copy the information in an email to the Seagate Help Desk Logs are also stored in C:/Program Files/iPass/iPassConnect/logs

Questions? Reminder: Refer to FAQ’s