What’s It All About, SACM? IT Asset Management in an ITIL World Cynthia Meyer Manager, IT Contracts & Procurement

Agenda From Fixed Assets to ITAM and SAM To ITIL Service Assets (CMBD, CIs, etc.) Where’s Asset Management in ITIL? What’s SACM? Why SACM? Enterprise Asset Life Cycle Procurement’s Role In SACM Questions

Fixed Assets, ITAM, SAM Fixed Assets: from accounting perspective, an item with a useful life greater than 1 reporting period, depreciated over time ITAM: Joins financial, contractual, inventory functions to support life cycle management of software and hardware SAM (from ITIL): All infrastructure & processes for effective management, control, protection of software assets throughout their life cycle

ITIL Service Assets ITIL Service Asset: Any resource or capability that could contribute to the delivery of a service Configuration Item (CI): A service asset that needs to be managed in order to deliver an IT service Configuration Record: set of attributes & relationships about a CI, stored in CMDB & managed with a configuration management system (CMS)

The ITIL Lifecycle Service Asset & Configuration Management

What’s SACM? Service Asset & Configuration Management: Process to ensure that assets required to deliver services are properly controlled & reliable information about those assets is available when and where it is needed Includes details of how the assets have been configured; and the relationships between assets It’s not about this…

It’s about THIS…

Until It Gets Here!

Why SACM? Simply managing each asset through its life cycle isn’t enough It is critical to: Understand the relationship between assets Location Owner/custodian Related document masters Related software masters Applicable SLA Establish & document baselines (e.g. standard model and configuration, version, relevant dates, status, etc.) Know that baselines may change over time through the change (and release) process Maintain previous baselines for audit purposes and in case any roll back is needed

So, Who’s Got the Hot Potato? Everyone at some point in the process

Procurement’s Role In SACM In ITIL, the procurement function is part of Supplier Management Contract management and maintenance Supplier selection Development & negotiation of contracts Contract review, renewal, termination Management of supplier performance Procurement’s touchpoints to SACM Acquisition of service assets Providing data on applicable licensing model Providing use rights/restrictions information Renewals Terminations & disposals

If only it really looked like this, instead of… Acquisition Terminations License Model Additional Acquisition? Support Renewals Terminations Use Rights & Restrictions Supplier Performance Support Renewals Use Rights & Restrictions If only it really looked like this, instead of…

Asset Life Cycle State Map

Evaluations and Materials Take this time to go the conference app http://itps2016.sched.org find this class, and fill out evaluation. If you need the PowerPoint, it’s on your thumbdrive