Knowledge Management and Resource Stewardship AQIP Category Five Knowledge Management and Resource Stewardship April 2017 Data Discussion

Knowledge Management and Resource Stewardship What is Category Five? Knowledge Management and Resource Stewardship Management of the fiscal, physical, technological, & information infrastructures designed to provide an environment in which learning can thrive.

Three parts of Category Five. Knowledge Management How data, information and performance results are used in decision-making processes at all levels and in all parts of the institution. xxx Resource Management How the resource base of an institution supports and improves its educational programs and operations. Operational Effectiveness How an institution ensures effective management of its operations in the present and plans for continuity of operations into the future.

Structure specified by the HLC. Processes: A series of decisive steps (aligned with the mission), taken to achieve particular impacts. Results: Data showing those impacts or changes. Improvements (related to those Processes). xxxx Ideally, based on data such as those listed in the Results section. xxx Also can come from implementing Action Projects and/or other strategic initiatives.

Our intentions today. xxx XXX Increase awareness of HLC reporting requirements. xxx Show some examples of primary Processes, and associated Results and Improvements. XXX Ask you (attendees) to brainstorm on other Processes that we will consider including in Category 5. Note: Please suggest Processes whether or not we now can list Results or Improvements.

5.1 Knowledge Management Processes How data, information and performance results are used in decision-making processes at all levels and in all parts of the institution. Deliver quality instruction. Place students into courses. Manage course scheduling. Design & construct Deans’ Data. Construct & implement OTD. Improve data quality. Improve use of assessment data. Improve data security. Project enrollment. Set & meet enrollment targets. Student Mentoring Marketing & PR Process admission apps efficiently. Manage Web SSL Certificate. Support technology in classrooms. Deliver internet & tech support. Deliver quality Financial Aid service. Improve service to international students.

5.1 Knowledge Management Results Students’ concerns about timely feedback (RNL SSI). Completion rates; time-to-completion. Class sizes, ROI, & advisor feedback. Consistent data across terms. Data accuracy within & across sources. Extensive local analyses and usage (e.g., VFA and RNL SSI). Ns and positions of users, & appropriate access to Informer, mnemonics, and SurveyMonkey. xxx Trends, admissions funnel, external environment, initiatives.Xxx Ns of prospects & applicants, demographics, targets. Helpdesk tickets; employee feedback survey.

5.1 Knowledge Management Improvements Added question to Student Ratings. New multi-measures placement tool. New course fill rate report. More consistent reporting. Cleaned research-essential data fields. Introducing VFA data into local conversations. Multiple units acted on RNL SSI findings. Moving toward GoogleForms. Enrollment projections inform budgeting processes. Enrollment targets (by high schools & demographics). Built new online application; more efficient use of staff time. Effective & efficient tech support in classrooms, and for individuals.

5.1 Knowledge Management Processes How data, information and performance results are used in decision-making processes at all levels and in all parts of the institution. Deliver quality instruction. Place students into courses. Manage course scheduling. Design & construct Deans’ Data. Construct & implement OTD. Improve data quality. Improve use of assessment data. Improve data security. Project enrollment. Set & meet enrollment targets. Student Mentoring Marketing & PR Process admission apps efficiently. Manage Web SSL Certificate. Support technology in classrooms. Deliver internet & tech support to faculty, students, and staff. Others?

5.2 Resource Management Processes How the resource base of an institution supports and improves its educational programs and operations. Manage phone system. Manage email communication. Manage calendaring system. Manage network operations. Manage the budget process. Provide shared governance meeting minutes. Maintain physical plant infrastructure. Manage procurement services. Provide student services. Perform program analyses. Complete benchmark surveys.

5.2 Resource Management Data Helpdesk data Noel Levitz Financial audit ACS and IPEDS surveys HLC ratios College transparency Requests for proposals Program ROI data Campus master plan Capital outlay requests

5.2 Resource Management Improvements Internal controls and reduction of fraud risk.

5.3 Operational Effectiveness Processes How an institution ensures effective management of its operations in the present, and plans for continuity of operations into the future. Use of Helpdesk system. Providing technology support. Managing facilities. Managing network security. Managing current and long-term budget. Managing emergency preparedness. Student mentoring. Responding to weather conditions. Managing classroom technology. Managing current assets and fixed asset replacement plan. Preparing monthly financial statements. Completing benchmarking surveys. Preparing program ROI reports.

5.3 Operational Effectiveness Data Technology Satisfaction Survey PACE Survey Noel Levitz Helpdesk Ticket data (response time, closed tickets) for Technology and Facilities/Maintenance. Budget versus actual reports Annual financial audit report Annual Report: Connections Accounts receivable reports ACS data tables IPEDS data Completion/graduation data Student Course evaluations. Program ROI reports.

5.3 Operational Effectiveness Improvements Employee recognition. Improve internal controls and processes. Reduce risk of fraud.

Questions / Comments

Thank you! Anthony Freds Kim Oren Lillian Frick Kim Barnes Matt Miller Jessica Gordon Bill Whitman Kirk Lehr Brandon Kish Susan Call Gale Crandell Brent Mishler Martin Stack