Indiana University’s Journey with Lync Abhi Jalan Campus Communications Infrastructure

About IU Located in Bloomington & Indianapolis 6 Regional (Satellite) Campuses 115,000 Students 20,000 Faculty & Staff

History of Unicom

Lync User Count

User Demographic

Lync Architecture Roles Components Front End Edge Pool Mediation Director Persistent Chat Monitoring Archiving Standard Edition PSTN Gateway Session Border Controller Reverse Proxy Office Web Apps SQL Mirroring Distributed File System Exchange Unified Messaging

Server Counts

Server Admin Counts

Server Breakdown By Campus By Role Bloomington – 18 Indianapolis – 18 6 Satellites – 2 each 8 Front Ends (Physical) 4 Directors 4 Edge 4 Mediation (Physical) 4 Back End SQL 4 Persistent Chat 2 Monitoring 2 SDN 2 Office Web Apps 2 File / File Share Witness 12 Standard Edition (Physical)

Endpoints

Video Conferencing

Wireless

Lync SDN API

e911

Lync Online Perfect if you just need PC-to-PC functionality or are using Exchange Online Some features are not available No Enterprise Voice offering Hybrid deployments can be complex

Challenges / Lessons Learned Marketing / Evangelism / Promotion Support Set expectations Complex, yet manageable Plan, Plan, Plan, Test, Plan, Test, Deploy Closely knit project teams 80% - 90% solution User provisioning & de-provisioning

Cost Services Hardware Personnel Software PRIs Servers SIP Trunk Service Admins Support Deployment Hardware Servers PSTN Gateway / SBC Endpoints Software Lync Server Enterprise CAL Lync Plus CAL

Federation & PIC

September 2014 Usage 27,000 Users (15,000 Enterprise Voice) 2,700 Common Area Phones 1.5 million Instant Messages 1.1 million Audio Calls 3,000 Video Calls 2,000 File Transfers 1,600 Desktop / Application Shares