Patient and Family Advisory Councils at MGH

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Presentation transcript:

Patient and Family Advisory Councils at MGH A27/B27 These presenters have nothing to disclose Patient and Family Advisory Councils at MGH Rick Evans, MA Chief Experience Officer - Massachusetts General Hospital – Boston, MA Susanne Goldstein, MPA Chair – MGH General Patient and Family Advisory Council Tuesday, December 9, 2014 9:30 am – 12:30pm

Session Objectives Understand common structures and function of PFACs Identify best practices for engaging patients and families Understand optimal methods for engaging patients from the standpoint of a patient advisor Identify barriers to effective patient engagement and ways to overcome those barriers

An Opening Poll – You and Your PFAC Does your organization have a PFAC? In your opinion, how effective is your PFAC in advancing patient and family centered care? What are the major barriers to making your PFAC even more influential and effective?

Massachusetts General Hospital 1000+ Beds 47,000 Discharges 1.4 Million Outpatient Visits 88,000 ED Visits Harvard Affiliated Largest hospital research budget in the US – $764 Million

What are Patient and Family Advisory Councils (PFACs)? ADVISE SUPPORT PARTICIPATE IDENTIFY REPRESENT EDUCATE/EVALUATE Collaboration between patients, families and the hospital Populated by patients and family members Supported and facilitated by hospital administration Advisory to hospital leadership Interface with many areas of the hospital Advance patient and family centeredness Meet 8-12 times per year MA State Law – requires a PFAC and annual report

MGH’s Patient and Family Advisory Councils (PFACs) MGH Hospital for Children PFAC (1999) MGH Cancer Center PFAC (2001) MGH Institute for Heart, Vascular and Stroke Care PFAC (2007) Ambulatory Practice of the Future - Patient Alliance (2010) The General Hospital PFAC (2011) Pediatric Oncology PFAC (2014)

Patient Advisors – Programs and Venues Family faculty Key committee members Patient and family panels Special projects Patient portal, EHR conversion Formal Structures: Terms, job descriptions, orientations

PFACs and Hospital/Healthcare Priorities Patient and family experience PCORI projects Population health management Patient Centered Medical Home Shared decision making Diversity/special populations Overall quality improvement ACO implementation Strategic Planning

Engaging Members - An Advisor’s Perspective Learnings for Members Understand why you are volunteering. Tap into that motivation and you will love serving Hospitals move at a different pace – you have to have patience Collaboration is the only way through the frustration

Engaging Members - An Advisor’s Perspective Learnings for Hospital/Staff An engaged membership can make all the difference at the hospital Essential to tap into what motivates members Different types of voices matter. Talkers v. non-talkers. Learn how to incorporate differing contribution styles Build relationships –we’re still learning

Engaging Members - An Advisor’s Perspective Learnings for Hospital/ Staff Find a patient to be part of leadership Recruiting—be intentional. Understand the council culture, match the people to the work needed Find alternative placement for good people/bad match Plan the onboarding process to ensure alignment

Discussion - Overcoming Your Barriers Table discussions Review barriers Brainstorm and share ideas Group sharing

Feedback/Questions?