Re-Imagining IT: the 2011 CIO Agenda Presentation Title Re-Imagining IT: the 2011 CIO Agenda Focus on North America Higher Education Mark P. McDonald Ph.D. Group Vice President, Gartner Fellow Blog: http://blogs.gartner.com/mark_mcdonald/ Conference Name Month XX, 20XX Venue City, ST Presenter's Name Notes accompany this presentation. Please select Notes Page view. These materials can be reproduced only with written approval from Gartner. Such approvals must be requested via e-mail: vendor.relations@gartner.com. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2010 Gartner, Inc. and/or its affiliates. All rights reserved.

In 2010, CIOs recognized that IT has to change as conditions move toward recovery Placeholder for text (substitute your own text; delete when not used) All CIOs 2

2011 Gartner Executive Programs CIO Survey The largest of its kind in the industry Covering more than 2,014 CIOs More than 44 countries and all major industries Representing more than $161 billion dollars in IT budgets Addresses issues including: IT budget and portfolios CIO priorities for 2011 and 2014 Enterprise Environment CIO Role Used by Executive Programs to establish the CIO agenda for research, tools, workshops and action plans. 3

The CIO Survey custom analysis contents IT Budget Changes and Spending CIO priorities for 2011 and 2014 Enterprise Environment CIO Role 4

The CIO Survey custom analysis contents IT Budget Changes and Spending Average IT budget changes CIO priorities for 2011 and 2014 Enterprise Environment CIO Role 5

IT Budget Growth (weighted average) Higher Education North America vs. All CIOs 6

IT Budget Growth (un-weighted average) Higher Education North America vs. All CIOs 7

The CIO Survey custom analysis contents IT Budget Changes and Spending CIO priorities for 2011 and 2014 Business Priorities CIO Strategies Sources of Success and Influence CIO Technologies Infrastructure and Application Moves Enterprise Environment CIO Role 8

2011 Top 10 Business Priorities Higher Education North America Note: In the survey respondents identified their top three issues (not in any order). These priorities are ordered based on the percentage of respondents that included the issue in their top three. 9

2011 Top 10 Business Priorities All CIOs Note: In the survey respondents identified their top three issues (not in any order). These priorities are ordered based on the percentage of respondents that included the issue in their top three. 10

2014 Top 10 Business Priorities Higher Education North America Note: In the survey respondents identified their top three issues (not in any order). These priorities are ordered based on the percentage of respondents that included the issue in their top three. 11

2014 Top 10 Business Priorities All CIOs Note: In the survey respondents identified their top three issues (not in any order). These priorities are ordered based on the percentage of respondents that included the issue in their top three. 12

CIOs see their organizations pursuing non-differentiated business strategies. Higher Education North America 13

CIOs see their organizations pursuing non-differentiated business strategies. All CIOs 14

2011 Top 10 CIO Strategic Priorities Higher Education North America Note: In the survey respondents identified their top three issues (not in any order). These priorities are ordered based on the percentage of respondents that included the issue in their top three. 15

2011 Top 10 CIO Strategic Priorities All CIOs Note: In the survey respondents identified their top three issues (not in any order). These priorities are ordered based on the percentage of respondents that included the issue in their top three. 16

CIOs see business results and knowledge as their primary sources of success and influence. Higher Education North America 17

CIOs see business results and knowledge as their primary sources of success and influence. All CIOs 18

2011 Top 10 CIO Technology Priorities Higher Education North America Note: In the survey respondents identified their top three issues (not in any order). These priorities are ordered based on the percentage of respondents that included the issue in their top three. 19

2011 Top 10 CIO Technology Priorities All CIOs Note: In the survey respondents identified their top three issues (not in any order). These priorities are ordered based on the percentage of respondents that included the issue in their top three. 20

CIOs anticipate making significant infrastructure and application moves over the next five years 1 Industries, 2 Countries 21

CIOs anticipate making significant infrastructure and application moves over the next five years All CIOs 22

The CIO Survey custom analysis contents IT Budget Changes and Spending CIO priorities for 2011 and 2014 Enterprise Environment Levels of Digitization IT Environment CIO Role 23

Public and Private sector organizations have relatively low levels of digitization. Higher Education North America vs. All CIOs 24

IT Environment Higher Education North America vs. All CIOs 25

Enterprise Environment Higher Education North America vs. All CIOs 26

CIOs are using internal benefits realization techniques that are simply not working Placeholder for text (substitute your own text; delete when not used) All CIOs 27

CIOs are "outsourcing" their skill gaps and issues, creating a vicious cycle for IT and IT professionals Placeholder for text (substitute your own text; delete when not used) All CIOs 28

The CIO Survey custom analysis contents IT Budget Changes and Spending CIO priorities for 2011 and 2014 Enterprise Environment CIO Role CIO Reporting Lines Sources of Success and Influence CIO Use of Time CIO Tenure 29

CIO Reporting Lines 2011 Higher Education North America 30

CIO Reporting Lines 2011 All CIOs 31

CIOs see business results and knowledge as their primary sources of success and influence. Higher Education North America 32

CIOs see business results and knowledge as their primary sources of success and influence. All CIOs 33

CIO Time With Stakeholders CIO Use of Time Higher Education North America vs. All CIOs CIO Time With Stakeholders 34

Reimagining the CIO and the IT success cycle Placeholder for text (substitute your own text; delete when not used) 35

The drawing together of this year's CIO Survey and case study findings leads to three stark realities Placeholder for text (substitute your own text; delete when not used) Today more than ever, managing IT performance and delivering IT-intensive projects are necessary but not sufficient to create business, IT and CIO success. CIOs must understand that business results and business growth constitute both the outcome of, and the critical input for, their success. CIOs must address the challenge of business success in a holistic and politically astute manner. This means addressing areas outside a CIO's direct control, such as defining the digital contribution to business growth and being more disciplined about benefits realization. 36