7961 interface overview Line keys & speed dials Push button to adjust height Dynamic function soft keys (change with phone state) Scroll Button to navigate in menu Function hard keys (voice mail, directory, settings) Volume control Headset Button Mute button Speaker phone (hands-free) Flip the ‘lip’ that the handset rests on to catch the handset in order to hang up the phone completely

You will still dial 5 to dial Basics You will still dial 5 to dial outside the campus Place A Call Lift the handset and dial the number. Press the line button for your extension, then dial. Press the Speaker button, and then dial. Press the NewCall soft key, and then dial. If you are using a headset, press the Headset button, then dial. Answer A Call If you are using a headset, press the Headset button. If necessary, press the line button of the incoming call. To use the speakerphone, press the Answer soft key or the Speaker button. End A Call If you are using a headset, press the Headset button or the EndCall soft key. If you are using the speakerphone, press the Speaker button or the EndCall soft key.

Volume and ringer adjustments To adjust the ringer volume: Press the up or down Volume button while the handset is in its cradle. To change the ringer sound: Press the Settings button. Press 1 for User Preferences. Press 1 for Rings Select line Use the Navigation button to scroll through the list of ring types and press the Play soft key to hear samples. Highlight the ring you want, and then press the Select soft key. Press the OK and Save soft keys. To adjust the handset, speakerphone, or headset volume: During a call, press the up or down Volume button. Press the Save soft key to apply the new volume level to future calls.

Redialing Last Number, Memory Calls To redial the most recently dialed number, press the Redial soft key. The phone “remembers” numbers from missed calls, calls you’ve placed, and calls you’ve answered. Each is kept in a separate directory where you can access the information for callback purposes. To dial a Missed/Placed/Received call, press the DIRECTORIES button, Select “1” for Missed Calls, 2 for Received Calls, 3 for Placed calls. Use the navigation button to select a number to dial, then press the “Dial” softkey. NOTE: Press EditDial to add or remove digits before dialing.

Using the College Directory Press the Directories button. Press 4 for College Directory Enter either the first few letters of the first or last name (Use the phone keypad, pressing a number multiple times when necessary – for example, you must press the number 7 three times to enter an “R” into the field). Press the Search soft key to dial a selected number.

Holding a call Press the Hold soft key. To return to the call, press the Resume soft key. If multiple calls are on hold, use the Navigation button to select the desired call before you press Resume. If multiple calls are on hold, use the Navigation button to select the desired call. Press Resume.

Transferring a call During a call, press the Transfer soft key. This puts the call on hold. Dial the number to which you want to transfer the call. As soon as you hear ringing, or after the party answers, press Transfer.

Forwarding calls Press the CFwdAll soft key. You will hear two beeps. Enter the number to which you want to forward all of your calls. Enter the number exactly as you would if you were placing a call to that number. An animated phone icon flashes in the upper- right corner of your LCD screen. To cancel call forwarding, press the CFwdAll soft key.

Do not disturb Press CFwdAll soft key Press Messages button The display should now say “Forwarded to Voicemail” at the bottom. To cancel call forwarding, press the CFwdAll soft key.

Transfer or Dial straight to voicemail To transfer or call straight someone’s voicemail, place a * at the beginning of the extension Example: *8358 To forward an incoming call to your own voicemail account, press the iDivert softkey (do not answer the call).

Call park Answer a call Press the more softkey Press Park Parked call will be displayed at the bottom of phone Go to another phone and enter parked number

Logging into voicemail Logging On To Your Voice Mail Account From your phone: 1. Press the [Messages] function key, wait for Unity to answer. 2. Enter your password, press the # key. From another 1. Press the [Messages] function key, wait for Unity to answer. campus phone: 2. Press the * key. 3. Enter your extension, press the # key. 4. Enter your password, press the # key. From off-campus: Dial (309)268-8999 When you receive a new message, a flashing envelope icon displays on your LCD screen. Depending upon your phone configuration, the light on your handset glows to indicate that you have received a new message.

Checking New Messages After you’ve logged into your voice mail account, wait for a few seconds. If you have received new voice mail messages since your last login, the system will begin playing new messages automatically. The date and time the message was received will be played at the END of the message. During the message playback you may use the options listed below. 1 Restart the message playback at the beginning 2 Save (See section on “Handling Saved Messages” ) 3 Delete 4 Slow Playback 5 (No function is assigned to the 5) 6 Speed up playback (a.k.a. Rewind) 7 Skip back 8 Pause/Resume 9 Skip forward(a.k.a. Fast Forward) # Skip to the end of the message ## Save the message as a new message

Options To Use AFTER Hearing a Message 1 Repeat 2 Save (See section on “Handling Saved Messages”) 3 Delete 4 Reply 5 Forward to another voice mail account 6 Mark as new 7 Skip back (return to playback) 8 (No function is assigned to 8) 9 Message properties (date and time) 0 Help * Cancel and return to menu

Checking Old Messages Unity categorizes messages as either NEW or OLD. Anything that has been listened to is categorized as “OLD.” OLD messages are either “Saved” or “Deleted.” Unity treats deleted voice mail messages much like Groupwise treats deleted mail messages. When you delete a message it is moved to a “Deleted” folder in the voicemail system. If you do not mark a message with the “Save” or “Delete” function, Unity will automatically put the messages in the “Saved” category. Just as you can go and look at e-mail in the Groupwise trash, you can go and listen to messages that you’ve already told the system to delete.

Checking Old Messages (cont) SAVED MESSAGES Login, then dial 31. This will access SAVED messages Once you’ve gone into this option you can use the same commands that are available during the “NEW” message playback. DELETED MESSAGES Login, then dial 32. This will access DELETED messages. Once you’ve gone into this option there are 2 options available. Review deleted messages Erase deleted messages (erases ALL messages in the “Deleted” folder permanently). This will be followed with two verification steps – press 1 to verify that you want to erase the messages permanently; press 1 again to indicate that you only want to delete voice mail messages.

Additional Unity Voice Mail Commands Calling another Unity Account: OPTION 1: Call another employee’s extension, wait for the greeting to play and then leave a message. OPTION 2: Call another employee’s extension. When the greeting begins to play, press the # key to bypass the greeting. Immediately begin recording your message. When you stop talking the system will prompt you to press the number 1 to “send” your message. Login to your voice mail account, then use any of the following options Change your greeting 4 1 1 Activate/deactivate alternate greeting 4 1 2 Change your password 3 1 Change your recorded name 3 2

Voicemail actions NOTE: A Voicemail “Cheat” Sheet is available from Information Technology.