Siebel System Prerequisites Welcome! February 6, 2014

Topics Siebel overview Web based VPN connectivity ActiveX browser plugin “How to” document Post launch issue resolution

Siebel Overview What is Siebel? Oracle Product Customer Relationship Management Platform Front office application built to help manage and facilitate all customer-facing operations For us… Tailored to meet IR + our partners’ needs through the quoting process Provides the foundation for process improvements

Web based Approved for Internet Explorer versions 6 through 9 Non-IE browsers are not supported at this time Planned future upgrade to support other HTML5 based browsers

VPN Connectivity The web application will be accessible through VPN It will require authentication using an Ingersoll Rand network account VPN Access / Network ID / Password Reset Field systems support: 1-888-794-5349 Email: upgfldsys@trane.com

ActiveX Browser Plugin When accessing the web application the site will attempt to download and install an ActiveX plugin Installation will require administrator privileges If installation is unsuccessful due to browser/computer settings there is an alternative installation package (MSI format) available at the following link that will install the plugin and create a desktop shortcut to the web application: https://msit.comfortsite.com/siebel/installation/rshvacsiebel.msi

“How to” Document We will provide an FAQ document for common tasks/issues that may arise https://msit.comfortsite.com/siebel/faq.html

Post Launch Issue Resolution Immediate post launch support: tlrrp@trane.com Daily bridge sessions Scheduled between 10AM and 11AM central beginning February 10th through February 14th Dial in information: 1-866-430-4132 conference code 568-972-8999 After stabilization submit account / support issues through our Remedy ticketing system (RS HVAC Siebel)

This Powerpoint presentation is available for download at: https://msit.comfortsite.com/Siebel/SiebelSystemPrerequisites.pdf Q&A