Family Assistance Center & Family Management Program ARNG Family Programs Family Assistance Center & Family Management Program MSG Akanke A. Pruitt FAC Program Manager Soldier & Family Support Division

ARNG Family Programs Objectives Identify the Family Assistance Center mission List the FAC Essential Service areas Define the types of Family Management Program records

Family Assistance Center (FAC) ARNG Family Programs Family Assistance Center (FAC)

ARNG Family Programs “Every day our brave men and women in uniform make a selfless commitment to our nation. We must make a commitment to them and their families.” ~ Dr. Jill Biden

Family Assistance Center ARNG Family Programs Family Assistance Center Purpose of a FAC is to provide information, referral, and outreach to geographically dispersed Service Members and Families to support them in times of crisis and build resilience. Provide services to: ARNG Soldiers and their Families SMs and Family members from any branch of service or component

Family Assistance Center Locations ARNG Family Programs Family Assistance Center Locations

ARNG Family Programs Essential Services

ARNG Family Programs Family Outreach Deliver monthly “Outreach” to families of deployed Army Guard personnel Well-being check ups consists of contact via telephone, email, letters, face to face meetings

Crisis Intervention & Referral ARNG Family Programs Crisis Intervention & Referral Five types of Crisis Situations: Domestic Abuse Child Abuse and Neglect Danger to Self Danger to Others Abuse or Neglect of a Vulnerable Adult

Legal Resource & Referral ARNG Family Programs Legal Resource & Referral Power of Attorney Information on Employer Support of the Guard and Reserve (ESGR) Service Members Civil Relief Act (SCRA) Wills

ARNG Family Programs Financial Resource Information & Referral Military Pay Loans and grants American Red Cross or Army Emergency Relief (AER) Availability of outside grants Budget classes Emergency financial assistance

Tricare Resource Information & Referral ARNG Family Programs Tricare Resource Information & Referral Health benefits and programs Medical and dental applications Local participating providers Letters to challenge claim denials

ARNG Family Programs ID Cards/DEERS Information & Referral Provides information on: ID card eligibility How to update and verify DEERS data Locating DEERS RAPIDS centers Assist with establishing DEERS appointments if needed

Work with Military Leadership ARNG Family Programs Work with Military Leadership Brief command on current SM/FM issues Work with other roles/programs on prevention and readiness measures Identify trending issues/concerns Provide updates on programs and services available Briefings/presentations Written publications

ARNG Family Programs Community Resource Info & Referral Supplementary service to geographically dispersed families Local, regional and national community programs Examples: Child care resources Education grants and benefits

ARNG Family Programs Community Networking Network with local individuals, programs, organizations, and businesses Coordinate and assist with Joining Community Forces and/or ISFAC groups

ARNG Family Programs Working Together

Family Management Program (FMP) ARNG Family Programs Family Management Program (FMP)

People/Organizations/Units ARNG Family Programs Types of Records People/Organizations/Units Interaction Service Member Family Member Community Resource Unit Quick Trackers Mass Communication Outreach Contact Cases Events

Service Member (SM) Record ARNG Family Programs Service Member (SM) Record Only Army National Guard Service Member data is updated daily from the G1 Data Warehouse G1 data goes back 10 years If a SM separated/retired from the Guard over 10 years ago, the system will no longer be updated with G1 information Other Branch of Service information is manually entered by FAC staff

Service Member Record Includes ARNG Family Programs Service Member Record Includes Personal Military Name Date of Birth Address, City, State Contact Info Family Members Unit Rank Deployment Status Specialty Listing (i.e. dual military) Additional Family Management Outreach Cases Contacts Remarks Documents

ARNG Family Programs Family Member Record Family Member records and updates are created and updated by FAC staff Records are listed under a SM record Records include: Name / Date of Birth Address, City, State Contact information Relationship to SM Specialty listing (i.e. Primary Contact, Special Assistance, Survivor)

Community Resource Record ARNG Family Programs Community Resource Record A Community Resource record is created when a FAC works with or networks with an organization or individuals who is providing assistance to military members and their families. Name of Organization/Individual Contact information (phone, email, web-sites) Location Service Area Type

ARNG Family Programs Unit Record ARNG Unit Records are generated by the G1 Data Warehouse. Non-ARNG Unit Records must be manually entered This record type has not yet been fully developed Unit Name UPC/UIC Address, City, State Unit Info Unit Manning Unit Events

ARNG Family Programs Quick Tracker Record A Quick Tracker (QT) is a record created to track informal information requests which do not require follow-up, detailed research or assistance (i.e. quick responses to non-emergent needs) Categories Information/Materials Branch Deployment Status

Mass Communication Record ARNG Family Programs Mass Communication Record A Mass Communication is a record created to track informal information that is provided in mass via newsletters, emails, auto phone messaging, texting, or social media and is related to the Six Essential Services Method Content Recipients Distribution Counts

ARNG Family Programs Outreach Record An Outreach is a record created when well-being contact is made to a Family Member(s) who has a Service Member deployed or mobilized over 31 days. The record includes the range of dates where well-being contact is made on a monthly basis. Timeframe Method of contact Actions (i.e. successful two-way, attempted, no contact)

ARNG Family Programs Contact Record A Contact is a record created when non-deployment related contact is made to Service Members, Family Members and Community Resources, with any frequency, for reasons not related to Outreach or Cases. Type (differ for SM/FM and Community Resource) Timeframes Methods of contact Actions (i.e. response pending/received, ongoing, complete)

ARNG Family Programs Case Record A Case Record is created when a Service Member or a Family Member has an issue or situation and has asked for assistance. Record includes documentation of the issue – to include historical actions - taken to resolve or close the issue. A separate case is opened for each issue, under the name of the person who benefits from the services. Categories and Types Referral to Community Resource(s) Actions (i.e. follow-up, closed)

Event Management Record ARNG Family Programs Event Management Record An Event Record is created when FAC staff host or attend an event. Events include, but are not limited to, meeting with commands, drill weekends, family days, job/employment fairs, community networking, etc. Name of Event Type Intended Audience Method Event Staff Attendance Event Details

ARNG Family Programs FMP Reports Current report categories: Quick Trackers Mass Communication Outreach Contacts Cases Events FAS Detailed

ARNG Family Programs Questions?