Spoke Staging and Ship Confirmation Standard Work Instruction: Spoke Staging Original Date: January 24, 2017 Version number: v1.0 Revision Date: Spoke Staging and Ship Confirmation This document will provide details necessary to complete the staging and shipment of Hub & Spoke orders at either the Spoke or Hub DC’s. Staging Spoke Product at the Spoke – (to be completed at designated times) Individual Spoke product should be staged in designated staging areas (i.e. staging lane or dock) Product should be stacked on pallets with labels facing out Leave all product on pallets when staging All product should be visible (i.e. tubes, supplies, turf tires) for count verification Checking/Ship Confirmation – (to be completed after order cut-off) Product verification a. Gather all Load Manifests b. Start with first Spoke product c. Perform count of product to confirm it matches Loading Manifest quantity d. If quantity is correct, proceed to step 3 for ship confirmation e. If quantity is incorrect, perform Route Ship to determine missing product Log into handheld Go to Option 5 – Ship Go to Option 2 – Route Ship Proceed through the Route ship process until you reach an item with a quantity variance Once item with variance is identified, investigate the variance Go to computer and get into WMS Control Board Select Outbound and Completed, enter Creation Date and Item number and hit FIND – this will display bin location product was picked from and lane product was dropped at Go to Material Workbench and type in STOCK in Subinventory, click in the Detailed box, type in item number and hit FIND Locate the bin location that was displayed from Control Board and write down current quantity Go to bin location and determine if missing product is still located in the bin f. If missing product is located then proceed to sub-step (b) g. If missing product is not located, a zero ship will need to be performed for that product on the handheld – complete scanning remaining product to finalize ship confirmation h. Send an email to the DC Response Team that had the missing product f. Repeat steps c through f for each Spoke   Ship Confirm all loads via telnet on computer b. Log into Telnet on computer c. Go to Option 5 – Ship d. Go to Option 1 – Delivery Ship e. Type in Delivery barcode f. Confirm item number g. Scroll down to DONE and hit ENTER h. Hit ENTER 3 more times on next screen to finalize ship conformation i. Repeat above steps for each remaining Load Manifest

Checking/Ship Confirmation – (to be completed after order cut-off) Standard Work Instruction: Spoke Staging Original Date: January 24, 2017 Version number: v1.0 Revision Date: Staging Spoke Product at the Hub – (to be completed at designated times) Product should be staged at the appropriate lanes Product should be stacked on pallets with labels facing out Leave all product on pallets when staging Stage pallets to the same side (left or right) of designated location Ensure all product is visible (i.e. tubes, supplies, turf tires) for count verification Checking/Ship Confirmation – (to be completed after order cut-off) Product verification a. Gather all Load Manifests b. Start with first Spoke product c. Perform count of product to confirm it matches Loading Manifest quantity d. If quantity is correct, proceed to step 3 for ship confirmation e. If quantity is incorrect, perform Route Ship to determine missing product Log into handheld Go to Option 5 – Ship Go to Option 2 – Route Ship Proceed through the Route Ship process until you reach an item with a quantity variance Once item with variance it identified, investigate the variance Go to computer and get into WMS Control Board Select Outbound and Completed, enter Creation Date and Item number and hit FIND – this will display bin location product was picked from and lane product was dropped at Go to Material Workbench and type in STOCK in Subinventory, click in the Detailed box, type in item number and hit FIND Locate the bin location that was displayed from Control Board and write down current quantity Go to bin location and determine if missing product is still located in the bin f. If missing product is located then proceed to sub-step (b) g. If missing product is not located, a zero ship will need to be performed for that product on the handheld – complete scanning remaining product to finalize ship confirmation h. Send an email to the DC Response Team that had the missing product f. Repeat steps c through f for each Spoke Ship Confirm all loads via telnet on computer Gather all Load Manifests Log into Telnet Go to Option 5 – Ship Go to Option 1 – Delivery Ship Scan Delivery barcode Confirm item number Scroll down to DONE and hit ENTER Hit ENTER 3 more times on next screen to finalize ship conformation Repeat above steps for each remaining Load Manifest