Leadership Principles for Engaging People   Jon Colman www.redvanilla.co.uk/rail redvanillalearning @Jon_RedVanilla joncolman

Contents 1. Employee Engagement 2. A Definition of Leadership 3. Abraham Maslow’s Hierarchy of Needs 4. Motivation and 12 Questions that Matter 5. Employee Engagement 6. Who has inspired you?

Contents 1. Employee Engagement 2. A Definition of Leadership 3. Abraham Maslow’s Hierarchy of Needs 4. Motivation and 12 Questions that Matter 5. Employee Engagement 6. Who has inspired you?

What is Employee Engagement? Employee engagement is a workplace approach producing the right conditions so that everyone in an organisation .... Gives of their best each day Is committed to the organisation’s goals and values Is motivated to contribute to organisational success Has an enhanced sense of their own well-being http://engageforsuccess.org/what-is-employee-engagement

What is Employee Engagement? Highly engaged employees: More customer focused More creative at work Less time off sick Care about organisation’s future Greater effort Proud of the organisation Do their best Motivated to deliver

Contents 1. Employee Engagement 2. A Definition of Leadership 3. Abraham Maslow’s Hierarchy of Needs 4. Motivation and 12 Questions that Matter 5. Employee Engagement 6. Who has inspired you?

A Definition of Leadership The activity of leading a group of people or an organisation or the ability to do this. Set a clear vision Share the vision - create followers Enable people to realise the vision

Leadership in Action Steve Buller CEO Microsoft 2011 https://www.youtube.com/watch?v=I14b-C67EXY Steve Buller – Crying on stage https://www.youtube.com/watch?v=CYKFcwrHmi0 JK Rowling- Harvard Commencement Speech - 2008 https://www.youtube.com/watch?v=wHGqp8lz36c The First Follower https://www.youtube.com/watch?v=hO8MwBZl-Vc

Contents 1. Employee Engagement 2. A Definition of Leadership 3. Abraham Maslow’s Hierarchy of Needs 4. Motivation and 12 Questions that Matter 5. Employee Engagement 6. Who has inspired you?

Abraham Maslow’s Hierarchy of Needs Esteem Self esteem, self-respect, status, recognition, attention Social Belonging, acceptance, friendship Safety Security, protection from harm Physiological Hunger, thirst, shelter, bodily needs Self-Actualisation Realising one’s full potential, self-fulfilment  

Abraham Maslow’s Hierarchy of Needs To what extent are the five levels of needs satisfied in your team and organisation? Are you able to contribute to meeting the motivational needs of others?

Contents 1. Employee Engagement 2. A Definition of Leadership 3. Abraham Maslow’s Hierarchy of Needs 4. Motivation and 12 Questions that Matter 5. Employee Engagement 6. Who has inspired you?

Marcus Buckingham Marcus Buckingham Born January 1966 British author, motivational speaker and business consultant. Writing based on extensive survey data from interviews with workers in countries around the world, when he worked at Gallup https://www.tmbc.com/

Marcus Buckingham Q12 What is expected of me at work? Have I got the necessary materials/equipment? Do I have the opportunity to do what I do best? Have I received any recognition or praise within the last 7 days? Does my supervisor or someone at work care about me personally? Does anyone at work encourage my development?

Marcus Buckingham Q12 Do my opinions count at work? Does my company’s mission make me feel my job is important? Are the people I work with committed to doing quality work? Do I have a best friend at work? Has someone at work talked to me about my progress within the last 6 months? Have I had any opportunities to learn and grow within the last 12 months?

Marcus Buckingham Q12 Are any of the questions difficult to answer positively in your team/organisation? Can you influence the answer for any of these questions?

Strategic Narrative

Engaging Managers

Mick Barker, employee director at transport company First Group Employee Voice Mick Barker, employee director at transport company First Group

Mick Barker, employee director at transport company First Group Integrity Mick Barker, employee director at transport company First Group

Who has inspired you? What did the person say and do that inspired and motivated you?    How did you react to this person? How did they make you behave and feel? Which end of the Management-Leadership continuum would you place this person? What, if any, leadership behaviour that this person demonstrated, would you wish to copy?