POČETNI ENGLESKI U POSLOVANJU 1 COURSE INTRODUCTION Faculty of Economics and Business University of Zagreb, Croatia

GENERAL INFORMATION NAME: ANKICA KNEZOVIĆ, MSc senior lecturer E-MAIL: aknezovic@efzg.hr OFFICE HOURS: Monday 14:00-16:00, Thursday 15:30-16:30 OFFICE: Room 17 Introduction Timetable Course Organization Course Guidelines Grading Criteria Exams Course Content Study Material and Literature Tips to Remember

TIMETABLE Introduction Timetable Course Organization Course Guidelines Grading Criteria Exams Course Content Study Material and Literature Tips to Remember TIME: 15:00 – 21:00 DATES: 18 April 2017 25 April 2017 02 May 2017 09 May 2017 ADDITIONAL DATE for second progress test

COURSE ORGANIZATION 4 sessions in four weeks each session – 3 periods each period – 90 min 2 BREAKS ADDITIONAL session for second progress test – 45 min TUTORIALS (during office hours) Introduction Timetable Course Guidelines Course Organization Grading Criteria Exams Course Content Study Material and Literature Tips to Remember

COURSE GUIDELINES COURSE OBJECTIVES developing BUSINESS COMMUNICATION SKILLS (written and oral: small talk, greeting and introductions, telephoning, solving problems, talking about work and leisure, writing e-mails, making bookings and checking arrangements, eating out) acquiring SPECIALIST VOCABULARY (on selected business topics) developing GRAMMATICAL COMPETENCE better understanding of the difference between written/spoken language and formal/informal language (REGISTER AND STYLE) learning how to use dictionaries and other reference materials Introduction Timetable Course Organization Course Guidelines Grading Criteria Exams Course Content Study Material and Literature Tips to Remember

COURSE GUIDELINES COURSE REQUIREMENTS REGULAR ATTENDANCE is obligatory (70% of classes) active CLASS PARTICIPATION CONTRIBUTION TO CLASS WORK (home assignments, individual and team assignments) passing the PROGRESS TESTS (2 written tests) or the FINAL WRITTEN EXAM passing the FINAL ORAL EXAM (ability to use business communication skills in everyday business formal and informal situations, discuss business issues, and present simple case studies) Introduction Timetable Course Organization Course Guidelines Grading Criteria Exams Course Content Study Material and Literature Tips to Remember

GRADING CRITERIA The FINAL GRADE consists of: WRITTEN TEST (two PROGRESS TESTS or one FINAL TEST) – 50% CLASS PARTICIPATION and HOME ASSIGNMENTS (individual and team assignments) – 30% ORAL EXAM – 20% Introduction Timetable Course Organization Course Guidelines Grading Criteria Exams Course Content Study Material and Literature Tips to Remember

WRITTEN EXAM QUESTIONS A BUSINESS VOCABULARY fill in the missing words or phrases... match the nouns and verbs... guess the word...circle the right word... B GRAMMAR fill in the missing preposition..., fill in the missing verb forms..., complete the paragraph with the correct form of the words in brackets..., write a question... C BUSINESS SKILLS complete a dialogue..., write an e-mail..., write a paragraph..., role-play a situation... Introduction Timetable Course Organization Course Guidelines Grading Criteria Exams Course Content Study Material and Literature Tips to Remember

COURSE CONTENT DATE TOPIC LANGUAGE WORK BUSINESS SKILLS CASE STUDY 18 April 2017 UNIT 1 – INTRODUCTIONS LISTENING – an interview with a consultant READING – From small town to global leader Nationalities to be a/an with jobs wh-questions Introducing yourself to others Making small talk A job fair in Singapore: Decide on the successful candidate for a job Writing: e-mail 25 April 2017 UNIT 2 – WORK AND LEISURE READING: Business diary: Eugene Kaspersky – Financial Times LISTENING: An interview with Ross Pomeroy Days, months, dates Leisure activities Present simple Adverbs and expressions of frequency Talking about work and leisure Discussing what people want from work Hudson Design Inc.: Resolve issues with unhappy staff Introduction Timetable Course Guidelines Grading Criteria Exams Course Content Study Material and Literature Tips to Remember

COURSE CONTENT DATE TOPIC LANGUAGE WORK BUSINESS SKILLS CASE STUDY 2 May 2017 UNIT 3 – PROBLEMS LISTENING – an interview with a specialist in change leadership READING – call-centre interviews Adjectives Too/enough Present simple: negatives and questions have some and any Telephoning Solving problems at work High-Style Buisness Rentals: Respond to negative customer feedback Writing: e-mail 9 May 2017 UNIT 4 – TRAVEL LISTENING: An interview with a business traveller READING: Hilton Tokyo – hotel description Travel details can / can’t there is / there are Making bookings and checking arrangements The Gustav Conference Centre: Coordinate the need of three different companies Introduction Timetable Course Guidelines Grading Criteria Exams Course Content Study Material and Literature Tips to Remember

STUDY MATERIAL REQUIRED LITERATURE Cotton, D., Falvey, D., Kent, S. with O’Driscoll, N. (2016), Elementary MARKET LEADER, 3rd Edition Extra with business skills lessons (UNITS 1-4), Pearson Education Limited. RECOMMENDED LITERATURE Business dictionaries: Longman Business English Dictionary (2000) Poslovni rječnik (Englesko-hrvatski), Školska knjiga (2006) Grammar books: Strutt, P. (2010) Essential Business Grammar and Usage MARKET LEADER, Business English, Pearson Education Limited. Introduction Timetable Course Organization Course Guidelines Grading Criteria Exams Course Content Study Material and Literature Tips to Remember

TIPS TO REMEMBER... ATTEND CLASSES REGULARLY.  participate actively in class to enhance all your language skills PREPARE THE TASKS assigned for each unit.  continuous preparation and learning will facilitate your passing the written tests USE THE REQUIRED LITERATURE but additional sources are always welcome. IF YOU MISS A CLASS FOR ANY REASON, catch up immediately.  do not wait for your assignments to pile up  you might face difficulties mastering the whole study material at once Introduction Timetable Course Organization Course Guidelines Grading Criteria Exams Course Content Study Material and Literature Tips to Remember

TIPS TO REMEMBER... KEEP IN TOUCH WITH THE STUDENTS FROM YOUR GROUP so that you can do your tasks efficiently. When FURTHER EXPLANATION is needed for an assignment, or if you feel you have difficulties with mastering the required literature  office hours (MON 14:00-16:00 & THUR 15:30-16:30). USE THE FACULTY WEBSITE EFFICIENTLY. PARTICIPATE IN CLASSES actively.  prepare for assignments and progress tests well so that you do not have to do the final written exam at the end of this semester. Introduction Timetable Course Organization Course Guidelines Grading Criteria Exams Course Content Study Material and Literature Tips to Remember

DO YOU HAVE ANY... Introduction Timetable Course Organization Course Guidelines Grading Criteria Exams Course Content Study Material and Literature Tips to Remember