Chapter 8 Management Essentials

Diversity __________: variety of people and their backgrounds, experiences, opinions, religions, ages, talents, and abilities. Stereotypes are generalizations that individuals make about particular groups that …………………… ___________ is a general attitude toward a person, group, or org. on the basis of judgments unrelated to abilities. Many groups of people, however, have common beliefs, such as religion, or share common ways of acting. These groups have ____________________to do some things based on their beliefs and their habits. Managers should set a climate in which employees honor cultural tendencies and break down _________________. 8.1 Chapter 8 | Management Essentials

Diversity (cont.) Managers should _____________ expected employee behavior. A manager who encourages and honors diversity helps to establish ………………………………………………………………… Encouraging positive cross-cultural interaction, or meaningful communication among employees from _____________ and ______________, helps break down stereotypes and prejudices, and improves the workplace environment. 8.1 Chapter 8 | Management Essentials

Respectful Workplaces Two critical aspects of a positive work environment are __________________ and ____________for all employees. ______________ happens when slurs or other verbal or physical conduct related to a person’s: 1. 5. 2. 6. 3. 7. 4. ______________ are legally liable for maintaining a harassment-free environment. 8.1 Chapter 8 | Management Essentials

Teamwork ___________________ uses each member’s strengths, so the group has more success working together than working alone. Benefits of teamwork: 1. 2. 3. 4. 8.1 Chapter 8 | Management Essentials

Leadership _____________: to inspire and motivate employees to support the vision of an organization. Good leaders demonstrate these behaviors: 1. Provide ____________ 2. _________ consistently 3. ___________ others 4. _________ others 5. ____ and develop others 6. Anticipate ___________ 7. Foster ___________ ________ skills are also known as interpersonal skills. 8.2 Chapter 8 | Management Essentials

Motivation _______________ is comprised of the reasons why a person takes action or behaves in a certain way. A leader ____________________ other people through his or her own actions every day. __________ motivation: personal drive to do your best with or without rewards _____________ motivation: drive to do well comes from desire for rewards (paychecks, bonuses) Professionalism is the combination of the knowledge, skills, ………………………………………………. 8.2 Chapter 8 | Management Essentials

Problem Solving Define the problem. Determine the ____________. Successful managers recognize a problem when it occurs. Then they: Define the problem. Determine the ____________. Determine _________ solutions and consequences. Select the best ____________. Develop an ____________ plan. _____________ the action plan. ______________ the problem and solution for future reference. 8.2 Chapter 8 | Management Essentials

Professional Development _____________________________is the sum of activities a person performs to meet goals and/or to further his or her career. Managers must keep pace with ____________ in the workplace. Continuous learning is key to…………………………………………………………….. 8.2 Chapter 8 | Management Essentials

Ethics ___________ are a set of moral values that a society holds. Ethics are typically based on the principles of …………………………………………………….. _____________________serve as guiding principles that effective leaders use in setting the professional tone and behavior in their operations. Many establishments have created written codes of ethics. These codes act as …………………………………………………….. (p. 490) 8.2 Chapter 8 | Management Essentials

Organizational Goals __________ are statements of desired results. Management uses them to measure actual performance within an organization. ______________goals provide structure for an operation, and help evaluate the operation’s progress. An _____________ is a specific description or statement of what a manager wants to achieve. A __________ statement describes what an organization wants to become and why it exists. A ____________ statement refines the vision statement by stating the purpose of the organization to employees and customers. 8.2 Chapter 8 | Management Essentials

Job Descriptions A _________________is a document that defines the work involved in a particular assignment or position. (p. 501) Many job descriptions also include ……………. and …………………… for holding the position. Positions that are exempt (managers, chefs) from the ____________________________(FLSA) are not paid overtime or minimum wage (they are salaried) 8.3 Chapter 8 | Management Essentials

Interviewing Job Applicants The process of selecting and interviewing applicants is strictly regulated by laws that protect the _____ rights of job applicants. To avoid charges of discrimination, employers should use …………………………………………………………. Questions that can’t be asked during interview: 1. 5. 2. 6. 3. 7. 4. 8. 8.3 Chapter 8 | Management Essentials

Interviewing Job Applicants (cont.) Interviewers need to keep all job requirements and interview questions ………………………………………. The ……………………………………………..(EEOC) and other government agencies enforce laws that ensure everyone, regardless of race, age, gender, religion, national origin, color, or ability/disability, gets a fair chance at any job opening. 8.3 Chapter 8 | Management Essentials

Interviewing Job Applicants (cont.) Hiring tools used by managers include: 1. 2. 3. Some applicants go through a series of interviews as part of the screening process for a job. This is known as…………………………interviewing. 8.3 Chapter 8 | Management Essentials

Lawful Hiring Practices Managers for restaurant or foodservice operations need to know the____________environment in which they operate. Antidiscrimination laws can impact ………………………………………………………………… A __________________ policy means that no violation is forgiven. The Fair Labor Standards Act (FLSA), established protections related to __________ and ___________. Child labor laws restrict the hours _________employees can work and the type of work they can do. 8.3 Chapter 8 | Management Essentials

Onboarding _________________ is the process that a company uses to integrate new employees into an organization. Onboarding programs give companies a better chance at making sure the people they hire ………………………. There are typically four phases of onboarding: 1. 2. 3. 4. 8.3 Chapter 8 | Management Essentials

Orientation _________________________is the process that helps new employees learn about the procedures and policies of the operation and introduces them to their coworkers. The type of orientation employees receive depends on the __________ of the organization. Orientation programs usually have two focuses: providing information about the __________and providing information about the ___________. An ___________________ manual contains general information about employment, including company policies, rules and procedures, employee benefits, and other topics related to the company. 8.3 Chapter 8 | Management Essentials

Training Training improves the skill, knowledge, and attitude of employees and encourages employees ………………………………………………………………… Training should: Improve _________ of work Promote employee ____________ Keep employees ____________ Create __________ to help organization grow ______________: when employees learn the functions of another job within the operation making them more productive. 8.4 Chapter 8 | Management Essentials

Training (cont.) On-the-job training (OJT) is appropriate for teaching skills that are easily demonstrated and involves ____________ ____________________________________________ Before trainers can demonstrate a task, they themselves must be able …………………………………….. Group training is usually the most practical choice when many …………………………………………….. Benefit of group training: Training is ________ (everyone hears the same thing) Encourages __________ discussion 8.4 Chapter 8 | Management Essentials

Performance Appraisals An employee _________________________is a formal evaluation of a person’s work performance over a specific period of time. Formal evaluations give the manager and employee a chance to ………………………………………………………………………. The most effective way to rate employee performance is to use a performance ……………………………….. Self evaluation form: provides info. from the employee and the manager ………………………………………………… 8.4 Chapter 8 | Management Essentials

Management Equipment ___________________(POS) systems allow servers to enter orders and prompts for other order information (temperature of steak, etc.) POS systems also allow managers to track the number of menu items sold ………………………………………………………………… Advanced POS systems are networked and integrate with ……………………………………………………. 8.4 Chapter 8 | Management Essentials