2017 AZ Water Association Leadership Retreat July 28 – 29, 2017 Tucson, Arizona Member Services

Member Services Overview Vision: The Member Services Committee's vision is to expand AZ Water's membership and support the other committees in this collaborative endeavor. Mission: Highlight and enhance the value of being an AZ Water member Review and continually develop new recommendations to increase AZ Water membership and retention

Who We Are & What We’re Doing Co-chairs Mike Caruso & Lisa Melton Bi-monthly meetings – 2nd Fridays of month Membership Engagement “Drop in” with all committees Welcome new members / encourage lapsed members to return “Road Shows”, AZ League of Cities & Towns Lifetime, Gold / Silver Drop member recognition Support other committee social events (beefsteak dinner, member happy hours, etc.)

YP Outreach

Website Usage Upcoming Meetings / events Post videos of members Create “branding folder” for membership resources Database files (closed)

Past Events FY16/17 events Southern Arizona Road Show – March Marana, Oro Valley, Tucson Water Greater Phoenix Road Show – April 11-13 Avondale, Buckeye, Surprise, Liberty Water, Goodyear, Chandler, Mesa Northern Arizona Road Show – May Camp Verde, Cottonwood, Clarkdale, Prescott, Prescott Valley, EPCOR

Upcoming Events FY17/18 events AZ League of Cities & Towns – August 21-22 Colorado River Road Show – September 11-13 Kingman, Chloride, Bullhead City, Lake Havasu City, Parker, Co. River Indian Comm. Mohave Co Water Augmentation Authority Board – September 12 Southern Arizona Road Show – September 18-21 Metro Water District, Community Water Utility, Pima County WW Authority New Member Welcome Luncheon (planning stages) Meet w/ AZ Water Committees Renewed Outreach to New / Lapsed / Non-Traditional Members New Member Spotlights