Partners – MaaS360 Portal Management

Summary of topics covered Self-Service Branding Onboarding Workflows Onboard via online registration Onboard via MaaS360 Partner Reporting Managing Accounts

Self-Service Branding

Setting Up Your MaaS360 Portal and Demo Zone At your request, Fiberlink can enable a self-service Branding UI to add your name and logo to the customer-facing user interface of the MaaS360 evaluation registration page and management portal. Once enabled, to set up your branded portal and registration page, please login to MaaS360 via your master admin account and go to Manage>Brand My Portal Co-branded elements may change periodically. The following slides provide details and screenshot samples of how the co-branding will look. Branding follows multi-level hierarchy, and can be turned on for each underlying partner/reseller to brand according to the same guidelines. However end customer branding is not available at this time (ie they can’t change partner branding scheme).

MaaS360 Portal & Registration Branding Partner Display Name This will be used in branding of the portal Solution Name This will set the Solution Name in Service Registration page, Login page and all email templates Trial Registration Page Logo Image that will be used in the Service Registration page and Login page (jpeg/png) Portal Logo Uploaded image will be automatically resized to fit into the masthead area (jpeg/png) Copyright Message Specified in the footer section in the portal, example: (such as: © 2011 Fiberlink Communications Corp. All Rights Reserved) Get Help (DTM) link URL URL to point to for the Get Help link on Home page for DTM customers Get Help (MDM) link URL URL to point to for the Get Help link on Home page for MDM customers Lead Notification Email Address will be available in 10.20 (June 1) Logo - we will scale graphic accordingly, suggested sizes for reference Get help links should point to partner support or contact resources

Email branding Email Sender (Email Address) Email Logo Support Email Email Address specified in all emails sent Email Logo Image that will be used in all emails. Recommended Size: 200 x 115 px Support Email Support email address specified in emails sent Support Contact Number Support contact number specified in emails sent Additional Support Information If specified, this will be displayed along with Support Email and Contact Number Lead Notification Email Address Who should be notified upon eval registration. Email Sender is available to be change by Fiberlink only (for now), will be solution name as default

Email Details Admin Emails Shows Partner's support information. Partner can provide Email Address, Username and Additional Support information. And all the 3 appear in all emails to administrators. End User Emails (like the Device Enrollment email) Shows Customer's specific support information configured in "Configure Device Enrollment Settings". Here the end customer can configure Support Email and Helpdesk.

Self Service Branding UI Go To Add Branding

Registration PAGE 1 2 3 Items on home page Main Logo – inherited from launch page “MaaS360” throughout will be replaced by the Partner Name Copyright Message 2 3

MaaS360 Portal Home 1 2 Post Login Items on home page Main Logo for Portal [GIF: 380x37] Copyright Message 2

Emails @ MaaS360 Portal Email 2 1 3 4/5 Email Sender Email E.g. MaaS360 MDM 1 Email Logo 200 x 115 Email Sender Email Address Support Phone Number Customer Support Email Address Category of Emails Trial Welcome and Notifications MDM, EAS, Traveler, and Internal notification Portal Administration New Customer Registration MDM Actions Compliance Rules Device Enrollment Watch List 3 4/5

LOGIN AND LOGOUT Marketing 3 1 2 1 Items on login page Main Logo Login: https://portal.fiberlink.com/login?p=Partner Code 3 Marketing 1 Items on login page Main Logo Copyright Message Partner should consider creating a short URL with redirect to the login URL. Items on logout page 2 1 Fiberlink provides partner code

Brandable Items Summary: Partner Display Name: Solution Name: Trial Registration Page Logo Portal Logo Get Help (MDM) link URL Get Help (DTM) link URL Copyright Message: Email Sender (Email Address) Email Logo (200x15) Email Sender (Display Name) Support Email: Support Contact Number: Additional Support Information: Lead Notification email Address:

Onboard A Customer / Evaluation

Customer Onboarding Two options for Onboarding a customer: Through a dedicated (brandable) landing page end customer can sign up for a trial Always will be in trial to start Through MaaS360 portal a partner can create a new customer account Can be created as a customer or as trial account Summary Report View all customer/trial accounts

Onboarding - Online End Customer Registration Sign up customers directly from your website, through a dedicated brandable registration form: Dedicated registration link will be provided by Fiberlink Branding Includes: Partner Logo “MaaS360” throughout will be replaced by the Partner Name Copyright Message Partners will be able to offer a dedicated branded online registration page for their customers to sign up for a free trial, this URL can be posted on partner website. All customers who sign up through this dedicated partner landing page will fall under the partners master account for ongoing reporting and management as needed.

Customer will be sent login details Onboarding - Through MaaS360 Portal Onboard Add New Fill in details Customer will be sent login details

View onboarded account summary Select Details xyz

Partner Reporting

Partner Reports Account Overview: Device Overview: Accounts by Status Accounts by Managed Device Type Customers by Number of Devices Customer Details Device Overview: Devices by platform Device Summary Mobile Device Details PC Details Reports These reports provide a summary of accounts and devices managed by the partner, and can be found by logging into MaaS360, and through main navigation Reports>Partner Reports

Account Overview Partner Dashboard includes summary of Accounts: Accounts by Status (Customer, Trial, Expired) Accounts by Managed Device Type (Mobile Devices, Laptops/PCs, Combined) Customers by Number of Devices (shows customer in different device tiers) Customer Details (shows full summary of customer, devices, types, account info etc) Reports can be filtered to refine details as well as exported to common formats.

Device Overview Partner Dashboard includes summary of Devices: Devices by platform (OS type) Device Summary (Account info, total device summary) Mobile Device Details (Account info, detailed mobile device summary, by OS, how managed, etc) PC Details (Account info, detailed PC device summary, by OS) Reports can be filtered to refine details as well as exported to common formats.

Managing Accounts

Management Tools Master Admin access allows you to manage ALL your underlying customers through a single portal Managing an account User Guide Adding Administrators Converting a trial to customer Or extending a trial

Manage Your Accounts in MaaS360 Allows you to perform all workflows across your accounts by selecting the workflow and account. Select Workflow Select Account

MaaS360 User Guide

Creating Additional Administrators Create Admin Create Admin

Converting a trial account into a customer Select Select Account Partners have the ability once a customer has agreed to move forward with services, to flip the account from a trial account to a customer account. There’s no impact on the end customer side, this simply turns off the counter on Fiberlink side. Depending on customer account, administraitor will have two options Extend the trial Convert account to customer (will need to enable trial again first if trial was expired) Extend or Convert