Pasco County Tax Collector “Thank you for allowing us to serve you.”

Mission Statement Our mission is to provide the public with an experience that includes excellent customer service delivered by courteous, knowledgeable, respectful and professional staff.  Our customers are the reason for our existence and we feel honored to serve them. 

“We Collect” The main goal and operation at the tax collectors office is to collect taxes and provide Motor Vehicle services as an agent for the State of Florida. We collect a variety of taxes and fees from the obvious to not so obvious. We are involved in the community through license plate and charity promotions. We pride ourselves on customer service and efficiency through training and cross training. Our offices run completely on the fees associated with each customer transaction.

Office Locations/Hours Gulf Harbors (New Port Richey) West Pasco Government Center (New Port Richey) *No Saturday Hours Land O’Lakes (Central Pasco Government Center) Dade City (East Pasco Government Center) Wesley Chapel (Compark 75, Wesley Chapel) Hours Mon, Wed, Fri (8:30am-5:00pm) Tues, Thurs (7:30am – 6:00pm) Saturday (8:30am -12pm) *only office in the state*

Taxes and our office Billy Poulos – Deputy Tax Collector Greg Giordano – Assistant Tax Collector Finance & Tax – Abby Noyes, Director Branch Offices & Motor Vehicle Services – Michelle VanCuren, Director IT Department – Jody Grove, Director Customer Relations – Tim Couet, Director Human Resources – TC Daerda, Director Support Services – Joe Vega, Director

Finance - Budget Staff consists of ~206 FTE Positions Total Budget: $13,361,246

Finance - Accounting Collection and Disbursement of funds Payroll Pasco County – Board of County Commissioners Florida Department of Highway Safety and Motor Vehicle Municipalities – Incorporated Cities Pasco County School Board South Florida Water Management District and many more…55 in total Payroll Collections and Delinquent Payments

Finance - Tax Real Estate Taxes Business Tax Receipt Tangible Tax Tax Certificates Tax Deed Applications CDD (Community Development District) Fees Business Tax Receipt Pasco Business License Tangible Tax Tax assessed on equipment used at a business that is not real estate or motor vehicles, that is computed by the Property Appraiser yearly.

Branch Offices – Motor Vehicle Driver’s Licenses Learner’s Permit/Road Tests Florida ID CDL (Commercial Driver’s License) Vehicle Titles (In state/Out of state) Vehicle Identification Number (VIN) Verifications Registration Renewals New/Original Manufactured Home Automobile, Motorcycle, Heavy Truck License Plates & Specialty Plates Disabled Parking Permits Auto Dealer Transactions

Branch Offices - Other Boat/Vessel Hunting License Titles Registrations Hunting License Freshwater Fishing License Saltwater Fishing License Recreational Use Permit Limited Entry Quota/Hunt program to prevent overcrowding and harvest of game in certain areas of Florida. Birth Certificates Concealed Weapons Permit Applications Livescan Fingerprinting Services

IT Department Technology infrastructure support Grant Street Group Software – Cloud Based Technology Real Estate Taxes, Tangible Taxes, Business Tax Receipts Payment Processing Website & IntraNet PC Troubleshooting Networking & Internet Email setup & support

Customer Relations Website Management IntraNet Management Call Center Operations Comment Cards Countywide Training New Hires Ongoing & New training Community Events Road Test Examiners

Customer Relations Quality and Performance Management Performance Evaluation System Tailored for each employee individually, office manager and administrator Measures: Comment Card Ratings Managers Review Over/Short Money Drawer Balancing Report Attendance Record Oversees any performance measure effecting customer service.

Human Resources Personnel/Staffing needs Employee Benefits Hiring Promotions Employee Benefits Health Dental Vision and others…

Support Services Mailings High speed payment processing Renewals: Auto, Boat, Parking Heavy Truck renewals (December) Manufactured Homes renewals (January) Real Estate Taxes (November) Business Tax Receipts (June) High speed payment processing In House Printing Office Courier Ordering and Storage

Fun Facts… Last year our office Performed over 1 million transactions Collected over half a billion dollars Served over half a million lobby customers Our call center receives on average between 700 and 1000+ calls daily Successful in raising over $250,000 for various charities in Pasco through office promotion and license plate sales since 2013. Thank you for your attention, come see us soon!