FlashDrive Update – Business Manager’s Group What is the project about? Define the goal of this project Is it similar to projects in the past or is it a new effort? Define the scope of this project Is it an independent project or is it related to other projects? * Note that this slide is not necessary for weekly status meetings 12/5/2011

In June 2010, the Administrative Review and Restructuring Working Group issued a report to the President and Chancellors of the University of Illinois. Contained in this report, the Working Group recommended that the Illini Union assume responsibility for all retail activities to students, faculty and staff. Recommendation 35: That all retail activities – sale of merchandise or services to students, faculty, staff or visitors for personal use – be consolidated within the Auxiliary System; and specifically in the Urbana campus within the Illini Union. Several units at the Urbana campus are currently engaged in retail activities. Consolidation within the Auxiliary system will assure for full cost recovery through overhead assessments. The scope of this proposal would include but not be limited to course materials (textbooks, course packets, and classroom supplies), computer hardware, software and peripherals, photocopying, digital printing and print on demand, and insignia merchandise.

Implementation Benefits Will reduce operating and staff expenses to state and campus funded units Will provide increased revenue support to the university and campus (through overhead assessments) Will allow for reduction of fee support to the Illini Union making such funds available for redirection at the campus level, or a reduction in the cost to attend the University of Illinois Will comply with industry standards for marketing, service delivery, inventory control, Point of Sale Systems, and compliance with local, state and federal guidelines and regulations Will increase buying power through a central purchasing and distribution model Will put the university in compliance with the Federal Government Higher Education Act that requires all course materials to be located in one central location Will allow for growth of technology sales and efficiencies in digital printing and copying operations Will increase convenience to the students, faculty and staff of the University of Illinois through seven day per week operation * If any of these issues caused a schedule delay or need to be discussed further, include details in next slide.

Our Vision – Illini Tech Zone Provides Computer and other technology related merchandise to students, faculty, staff and visitors of the University of Illinois at Urbana-Champaign. Computers will be sold in “Original Configuration” and in Pre-Configured Packages. Each College at the University of Illinois will be able to define one or more pre-configurations for each computer platform. The pre-configurations will include specific pre-installed software that is relevant to the University, Campus, and College. In addition to pre-configured software, “Packages” will also be offered that may include printers, “class clickers”, and other peripherals. In addition to computers and peripherals, this category will offer other technology that is relevant to student life at the University. Merchandise included in this category may include, but not be limited to the following: Computers Peripherals Software Tech Support Audio

Tech Service Center Provides a full-service, one-stop shop operation within selected Illini Union retail storefronts for Tech Services and Repairs to support the University of Illinois Urbana-Champaign campus. Some of these services may use external business partners, but all requests would be accepted at the Tech Service Center Storefront.   Tech Service Center services may include, but not be limited to the following: Warranty and Repairs for Apple, Dell, Lenovo and HP hard drive installations and file transfers CD-ROM, DVD, CDRW, DVDRW installations motherboard and CPU installations cleaning and maintenance software installation hardware troubleshooting system diagnostics

Tech Service Center (cont.) Tech Service Center services will include the following: Scheduled Appointments 30 minutes 1 on 1 support On Demand repairs Hard Drives Memory CD-ROM, DVD, CDRW, DVDRW installations cleaning and maintenance software installation hardware troubleshooting system diagnostics Other Repairs The Tech Service Center will have its own eCommerce Portal.

eCommerce Multiple eCommerce Sites U-Store Tech Center Apparel & Souvenirs Course Technology and Classroom Materials Business Service Center Tech Service Center Recreation Room Hotel Event Services Business Partner and Contract Management Retail Merchandise eCommerce sites all tied to the same inventory Contains a Mobile App/Website Be a pioneer in Digital Apparel

Where are we now? April 1, 2011 – Informed Flash Drive would become part of the Illini Union as of 4/15/2011 Transfer employees Buy inventory Convert to the Illini Union POS system Implement I-Buy Catalog Loaded an I-Buy catalog Our Catalog will be reduced to Apple Products Only We will load “Special Order” Merchandise to the Catalog We will only sell merchandise to a P-Card that meets the University’s Policy Once the Apple catalog is created, we will delete our I-Buy Catalog completely. Other Changes Hours of operation Pricing structure Hire more student employees Add new products Start moving away from departmental sales Removed from all I-Buy processes except Apple purchases We are moving away from all departmental purchases except those allowed on the P-Card Grand Opening of the Illini Tech Zone in August 2012

Questions/Comments? Duplicate this slide as necessary if there is more than one issue. This and related slides can be moved to the appendix or hidden if necessary.