title 54pt MIN 48PT maximum 2 lines Montgomery county animal shelter MOVING THE ANIMAL SHELTER FORWARD title 54pt MIN 48PT maximum 2 lines MONTGOMERY COUNTY ANIMAL SHELTER GOALS: SAVE THE LIVES OF HOMELESS ANIMALS IMPROVE THE CARE AND WELFARE OF SHELTER ANIMALS HARMONIZE AND FOCUS THE EFFORTS OF VOLUNTEER/FOSTER, RESCUE ORGANZATIONS AND THE COUNTY TO IMPROVE RELATIONS TRANSFORM OPERATIONS IN AREAS OF MEDICINE, FACILITIES MANAGEMENT, FINANCE, OPERATIONS AND STAFF REDUCE ANIMAL INTAKE BY IMPROVING LOW/NO COST SPAY AND NEUTER INITIATIVE HIRE A PERMANENT SHELTER DIRECTOR SUB-TITLE 28PT MINIMUM 24PT

MOVING THE SHELTER FORWARD IS GOING TO REQUIRE CULTURAL SHIFT FROM TO REACTIVE PURSUING SHELTER’S PURPOSE KILL SHELTER POOR COMMUNICATIONS WITH STAFF AND COMMUNITY CHAOTIC VOLUNTEER ENVIROMENT FACILITIES NEED ATTENTION INSIDE AND OUTSIDE INADEQUATE TRAINING ACTIVE VOLUNTEERS WITHOUT CLEAR DIRECTION LACK OF STRATEGY FOR COMMUNITY INVOLVEMENT EMPLOYEES WHO DO NOT UNDERSTAND THEIR ROLES PROACTIVE ADOPTING SHELTER’S PURPOSE LOW / NO KILL SHELTER COMMUNICATIONS STRATEGY THAT FOSTER COMMUNITY AND STAFF SUPPORT A COHESIVE MEANINGFUL VOLUNTEER PROGRAM FACILITIES THAT ARE PROACTIVELY MAINTAINED AND IMPROVED APPROPRIATE & CONTINUED EDUCATIONAL TRAINING ORGANIZE AND DEFINE VOLUNTEER OPPORTUNITIES PLANNED APPROACH TO ENGAGE THE COMMUNITY EMPLOYEES WHO TAKE OWNERSHIP AND INIATIVE

MOVING THE SHELTER FORWARD COMMUNICATION IS THE KEY TRIAGE CHANGE CULTURE Transition to permanent leadership TRANSITION FROM DIVISIVE INDIVIDUALISM TO A COHESIVE GROUP IDENTIFY & CORRECT KEY DEFICIENCIES REQUIRES FULL COUNTY AND COMMUNITY SUPPORT ESTABLISH GOALS & OBJECTIVES TO MEASURE SUCCESS TRAIN STAFF & VOLUNTEERS TO EXCEED EXPECTATIONS ASSESS NEEDS AND PRIORITIZE IMPROVE COMMUNICATION ACROSS THE ORGANIZATION & WITHIN THE PUBLIC FOCUS ON CONTINUED IMPROVEMENT COMMUNICATE ACTION PLAN

Issues & operations assessment

CURRENT SHELTER CONCERNS ANIMAL CARE OPERATIONAL ISSUES FACILITIES STAFF VOLUNTEERS & COMMUNITY INVOLVEMENT

ANIMAL CARE LACK OF AVAILABLE VETERINARIAN SERVICES VACCINATIONS - BOOSTER TOO MANY ANIMALS PER KENNEL CONCERNS OVER ACCESS TO ANIMALS (LOCKED DOORS) EUTHANIZATION POLICY NOT COMMUNICATED TOO FEW ANIMAL PLEAS

OPERATIONAL ISSUES ANSWER THE PHONE AND GREET GUESTS LACK OF WRITTEN POLICY AND PROCEDURES NO DEFINED TRAINING PROCESS COMPUTER SOFTWARE UNDER UTILIZED RECORD KEEPING – GARBAGE IN, GARBAGE OUT COMMUNICATION IS POOR COMMUNITY INVOLVEMENT IS INEFFICIENT ALTER ALL ANIMALS BEFORE LEAVING THE SHELTER KENNEL CARDS NOT ACCURATE / COMPLETE INEFFICIENT ADOPTION PROCESS

FACILITIES COSMETICS : PAINT, CEILING TILES, LIGHT BULBS, THOROUGH CLEANING NEW FLOORING AIR CONDITIONER – INSTALLATION IN PROGRESS MODERNIZED KENNELS EYE WASH STATION SIGNS IN LOBBY / ROOMS SURGICAL LIGHTS ADEQUATE WORK AREAS : DIRECTORS OFFICE, PHYSICIANS DRAINAGE CLEANING SYSTEM PARKING – OPEN WEST END TO STREET DOG PARK MAKEOVER TRIM TREES AROUND THE SHELTER ENTRANCE NEW ENTRANCE SIGNS – MORE VISIBLE OUTDOOR DECORATIONS DRAINAGE

STAFF LACK OF POLICY AND PROCEDURES NO NAME BADGES NO UNIFORMS INAPPROPRIATE STAFFING MODEL LACK OF TRAINING LACK OF KNOWLEDGE OF SHELTER OPERATIONS ADDITIONAL VET TECHS COMMUNICATION

COMMUNITY INVOLVEMENT VOLUNTEERS : FOSTERS : RESCUES NO TRAINING PROCESS CONFUSION ON HOW FOSTERS / VOLUNTEERS / RESCUES INTERACT UNABLE TO IDENTIFY VOLUNTEERS AT THE SHELTER POOR COMMUNICATION WITH STAFF IMPROPER TREATMENT OF VOLUNTEERS

ADDRESSING THE CONCERNS

ANIMAL CARE ADDITION OF TWO VETS WILL HELP TRIAGE ALL ANIMALS AT INTAKE NO ANIMAL LEAVES SHELTER BEFORE SPAY & NEUTER INCREASE HOURS / ACCESS TO VETS IMPROVE ACCESS TO ALL ANIMALS PROVIDE ADDITIONAL OFF-SITE ADOPTION OPPORTUNITIES INCREASE ADOPTION HOURS ON-SITE STREAMLINE ADOPTION PROCESS WRITTEN POLICY FOR EUTHANASIA

OPERATIONAL WRITTEN POLICIES & PROCEDURES CHAMELEON TRAINING FOR STAFF REVISIT INTAKE PROCEDURES STAFF APPROPRIATELY ON WEEKENDS IMPROVE KENNEL CARDS AND SIGNAGE BETTER MOVE ANIMALS FROM STRAY HOLD TO ADOPTION WRITTEN VISION, MISSION AND VALUES STATEMENTS

FACILITIES PRIORITIZE NEEDS ESTABLISH TIMELINE COMMUNICATE PLAN ESTABLISH PLAN FOR CONTINUED MAINTENANCE HIRE ON-SITE MAINTENANCE MANAGER CLEANUP DOG PARK ASAP AND MAINTAIN

STAFF ESTABLISH JOB DUTIES / RESPONSIBILITIES CREATE OPPORTUNITY FOR ADVANCEMENT AND PLAN TO ACHIEVE ESTABLISH MANDATORY TRAINING PROCEDURES INCREASE KNOWLEDGE OF SHELTER OPERATIONS IMPROVE COMMUNICATIONS BETWEEN STAFF & COMMUNITY HOLD EMPLOYEES ACCOUNTABLE

COMMUNITY RESCUES, FOSTERS, VOLUNTEERS ARE THE HEART OF ANIMAL RESCUE. CREATE A FAMILY FRIENDLY ENVIROMENT WHERE TOGETHER WE IMPROVE THE CARE FOR MONTGOMERY COUNTY’S HOMELESS ANIMALS INITIATE TRAINING / ORIENTATION FOR VOLUNTEERS ASSIGN DEFINED DUTIES GREETER DOG WALKER ADOPTION COUNSELOR OFFICE ASSISTANT BACKGROUND CHECKS FOR ALL

SELECTION OF NEW DIRECTOR DEFINE & COMMUNICATE THE PROCESS POTENTIAL UTILIZATION OF FIELD EXPERT IN PROCESS SOLICIT ADDITIONAL INPUT FROM COMMUNITY ON NEW DIRECTOR

30 DAYS DEFINE / COMMUNICATE HIRING PROCESS NAME TAGS AND UNIFORMS FOR STAFF VESTS FOR VOLUNTEERS ADDRESS IMMEDIATE FACILITY CONCERNS ESTABLISH WRITTEN POLICIES AND PROCEDURES FOR THE SHELTER ADOPT VOLUNTEER HANDBOOK DRAFT A EUTHANIZATION POLICY BEGIN THE PROCEDURE TO ACQUIRE A MOBILE SPAY NEUTER CLINIC ASSISTANT ANIMAL SHELTER DIRECTOR TO ESTABLISH COMMUNICATION PORTAL TO KEEP YOU INFORMED OF PROGRESS

CONCLUSION MOVING THE SHELTER FORWARD WILL TAKE A COHESIVE APPROACH WITH COUNTY AND COMMUNITY COMMUNICATION IS CRITICAL TO SUCCESS SETTING ASIDE DIFFERENCES A MUST