DQA IHI Open School Course Overview QI 102: HOW TO IMPROVE WITH THE MODEL FOR IMPROVEMENT Anne Clancy Manager, Quality Assessment and Improvement

Why a course on quality improvement for Dentistry? To improve, one must always measure Develop, Implement, Measure, Maintain Differences in clinical dentistry from clinical medicine Need for relevant material to broadly spread the QI message into dentistry

Developing a Quality Improvement Course DQA staff and IHI Staff content Review by DQA Education Committee DQA Staff and IHI Staff revise DQA Education Committee Approval Existing IHI Course

Key Questions What is an Open School course? What is in the new DQA Open School course, QI 102: How to Improve with the Model for Improvement? How do I get started?

What is an Open School course? The Open School offers more than 30 online courses in quality, safety, leadership, the Triple Aim, and patient-centered care. Learn more at http://www.ihi.org/openschool

Open School Course Anatomy 1. Course & Lesson Overview 2. Lesson Content 3. Post-Lesson Assessment

Anatomy of a Page Videos Scenarios Image s “Your Turns” Tools

New DQA Open School Course!

QI 102: How to Improve with the Model for Improvement Lesson 1: An Overview of the Model for Improvement Lesson 2: Setting an Aim Lesson 3: Choosing Measures Lesson 4: Developing Changes Lesson 5: Testing Changes

Lesson 1: An Overview of the Model for Improvement How can we improve?

Clinical Example 1. Set an Aim 2. Establish Measures 3. Identify Changes 4. Test Changes 5. Implement Changes

Lesson 2: Setting an Aim What are we trying to accomplish? What is an effective aim statement?

Clinical Examples

Lesson 3: Choosing Measures How do we know a change is an improvement? Why do we need measures? How do we measure for improvement?

Clinical Examples

Lesson 4: Developing Changes What change can we make that will result in improvement? What are useful ways to develop ideas for improvement?

Clinical Examples

Lesson 5: Testing Changes How do we try out our ideas for improvement?

Clinical Examples

Getting Started Go to www.IHI.org/DQA Select “QI 102: [DQA] How to Improve…” Follow the registration prompt. Begin your learning!

Acknowledgements Education Committee Members An Nguyen, DDS, MPH, Vice-President of Dental Services, Clinica Family Health; National Network Oral Health Access (NNOHA) Learning Collaborative Faculty Barbara Quinn, MSN, CNS, RN, Clinical Nurse Specialist, Sutter Medical Center Dian Baker, PhD, APRN-BC, PNP, Professor, California State University Man Wai Ng, DDS, MPH, Dentist-in-Chief, Boston Children’s Hospital Lisa Nguyen, DDS; Ani Kartounian, DDS; Elena Budagyan, PA; Hashmat Guerra, Comprehensive Community Health Centers, Inc Jim Crall, DDS, ScD, First 5 LA