Large Scale Deployment of Mobile Work Management Nassau Hall, circa 1756 Sam DiBari, Manager of Operations Business Support Jen Whiting, Manager of Facilities Business Integration Joe Morgan, Director of Grounds and Building Maintenance APPA 2013: Annual Conference and Exhibition

Mobile Work Management 2013 Princeton University Facts and Figures 600 ACRES 200 BUILDINGS 11M SQ. FT. 8,081 STUDENTS 1300 HOUSING UNITS Mobile Work Management 2013

The days before our CMMS went Mobile ! MOBILE WORK MANANGEMENT Mobile Work Management

MOBILE WORK MANANGEMENT Mobile Work Management 2013 Background Staff ≈ 600 Work orders ≈ 63,000 per year Maintenance Grounds Custodial Utility plant Housing staff Project managers Centralized trade shops Truck-based operation MOBILE WORK MANANGEMENT Mobile Work Management 2013 4

MOBILE WORK MANANGEMENT Pathways to Data [NATIVE] MAXIMO MOBILE WOs MOBILE AD HOC REPORTING ONLINE WO REQUESTS MOBILE WORK MANANGEMENT 5 5

MOBILE WORK MANANGEMENT Mobile Work Management 2013 Mobile Components Wireless Network + Software + Mobile Hardware MOBILE WORK MANANGEMENT Mobile Work Management 2013 6

MOBILE WORK MANANGEMENT Mobile Environment Mobile Work Management >200 devices deployed Maintenance Custodial Utility plant Project managers Paperless work orders Requires minimal training Works on several popular devices Can perform any Maximo feature Does not alter native Maximo Attach a photo to a work order Display document attachments Real-time WO status updates Screens tailored to our specific needs *July 2013* 335 Maximo Users 205 EZMaxMobile Licenses MOBILE WORK MANANGEMENT 7

MOBILE WORK MANANGEMENT Improving Efficiency Paint Shop Sherwin-Williams color matching app Roof Shop Attach photo to work order of a condition 60’ in the air All Shops Shop staff are now in the email world Vehicle Use Reduction Fewer trips back to the central shops for next work order Building Services Starts at 4:00 AM – views previous night’s water leak work order Supervisors Review & Assign New Work Orders Faster Even if they are in a meeting or away from the office MOBILE WORK MANANGEMENT

Improving Service Delivery Increased work orders generated by our staff Quick access and easy to use mobile tool in the hands of many staff members Faster shop response time in emergencies Princeton Mobile searchable campus map speeds up navigation Instant mobile ad hoc reporting tool Mobile reporting tool with query results available on the fly Increased customer satisfaction Customers can now see status of their work orders We sometimes show up within minutes of them calling us Pest control technician checks for new work orders before leaving a building MOBILE WORK MANANGEMENT

MOBILE WORK MANANGEMENT Live Demo Supervisor Views Technician Views Customer View Mobile Ad Hoc Reporting Intro Sam and Jen Fun Part of Presentation MOBILE WORK MANANGEMENT

Summary of What we Gained Mobile work management Paperless transactions Mobile reporting Timely updates of WO status Reduced vehicle trips to central shops for work orders Workload views tailored to user Hardware flexibility Near-zero customizations of software Improved customer service see status of their WOs faster WO turnaround time Better documentation on transactions (photos & docs) Minimal staff training Increased stewardship of campus Well positioned for future technology roll outs e-tools (requisitions + vendors) direct labor entry MOBILE WORK MANANGEMENT

What’s in the Works for Maximo Recent Developments Viewing basic floor plans on mobile device Display of hazard/special “alerts” on WOs Mobile inspection feature Direct labor entry onto work orders Mobile Dashboard/KPI Displays Future Feature Enhancements Linking work order location to the building floor plan Kiosks for staff not getting mobile Mobile Project Tracking module Link to BAS for run times on equip Links to O & M documents MOBILE WORK MANANGEMENT

MOBILE WORK MANANGEMENT Mobile Dashboard KPIs MOBILE WORK MANANGEMENT

Message to: Decision Makers = MOBILE WORK MANANGEMENT

APPA 2013: Annual Conference and Exhibition Questions / Comments Joe Morgan josephm@princeton.edu 609.258.7099 Jen Whiting whiting@princeton.edu 609.258.9840 Sam Dibari sdibari@princeton.edu 609.258.9919 APPA 2013: Annual Conference and Exhibition