PROBLEM SOLVING MODULE TIME MANAGEMENT DECISION ANALYSIS PROBLEM SOLVING TOOLS PROBLEM SOLVING CONFLICT RESOLUTION 3-1
QUALITY/ PROBLEM SOLVING TOOLS BASIC 3-2
EO: (C) THE MANY DIFFERENT USES OF QUALITY/PROBLEM SOLVING TOOLS TO MONITOR AND IMPROVE PROCESSES. (C) USE OF IDEA GENERATING TECHNIQUES SUPPORT... (C) USE OF FLOW/PROCESS DIAGRAMS SUPPORT… (C) USE OF ISHIKAWA DIAGRAM SUPPORTS... (C) USE OF DATA COLLECTION SUPPORTS... (C) USE OF GRAPHICAL DISPLAYS SUPPORT... (C) THE MANY DIFFERENT USES OF QUALITY/PROBLEM SOLVINGTOOLS TO MONITOR AND IMPROVE PROCESSES. 3-3
IDEA GENERATING TECHNIQUES 3-4
M BRAINSTORMING NOMINAL GROUP TECHNIQUE MULTIVOTING 3-5
FLOW DIAGRAMS 3-6
START/STOP 3-7
START/STOP DECISION POINT 3-8
START/STOP DECISION POINT ACTIVITY (PROCESS) 3-9
= ON PAGE CONNECTOR 1 A-1 = OFF PAGE CONNECTOR = ACTIVITY DECISION START/STOP ACTIVITY (PROCESS) DECISION POINT 1 = ON PAGE CONNECTOR A-1 = OFF PAGE CONNECTOR = 3-10
ARROWS SIMPLY INDICATE THE DIRECTION OF FLOW TO FOLLOW 1 A-1 DECISION ACTIVITY (PROCESS) DECISION POINT START/STOP A-1 ARROWS SIMPLY INDICATE THE DIRECTION OF FLOW TO FOLLOW 3-11
PAGE A WORK 2 3 IN-BASKET LIBRARY LUNCH MEETING MEETING MEETING LUNCH 3-12
PROCESS FLOW CHARTS = OPERATION = TRANSPORTATION = INSPECTION = DELAY = STORAGE 3-13
PROCESS CHART 3-14
Flow Chart Summary 3-15
ISHIKAWA (CAUSE & EFFECT) 3-16
MAJOR CAUSE CATEGORIES E F T C MAJOR CAUSE CATEGORIES 3-17
MAJOR CAUSES AND SUB CAUSES F T C 3-18
DATA COLLECTION 3-19
SURVEY - QUESTIONNAIRES - INTERVIEWS 3-20
SENIOR CLASS HEIGHT CHECK SHEET 168 MALES 3-21
GRAPHIC D I S L A Y 3-22
PARETO CHART INCIDENTS 60% WORKCENTERS 25 20 15 10 T5 5 T6 T1 T7 T2 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% INCIDENTS 3-23
HISTOGRAM Height of 168 Senior Class males FREQUENCY HEIGHT (Inches) 3-24
WORKLOAD SCATTER DIAGRAM 3-25
RUN CHART DAYS MONTHS MEDIAN TECHNICAL REPORT PROCESSING TIME 50 100 3-26 MEDIAN TECHNICAL REPORT PROCESSING TIME 50 100 150 200 250 300 350 400 Jul Nov Mar MONTHS DAYS
CONTROL CHART 4.37 $ FOR LUNCH UCL 4.57 UCL 4.57 LCL 4.17 WEEK 1 2 3 4 6 7 8 9 10 WEEK 3-27
EO: (C) THE MANY DIFFERENT USES OF QUALITY/PROBLEM SOLVING TOOLS TO MONITOR AND IMPROVE PROCESSES. (C) USE OF IDEA GENERATING TECHNIQUES AUGMENTS... (C) USE OF FLOW/PROCESS DIAGRAMS AUGMENTS... (C) USE OF ISHIKAWA DIAGRAM AUGMENTS... (C) USE OF DATA COLLECTION AUGMENTS... (C) USE OF GRAPHICAL DISPLAYS AUGMENTS... (C) THE MANY DIFFERENT USES OF QUALITY/PROBLEM SOLVINGTOOLS TO MONITOR AND IMPROVE PROCESSES. 3-28
BAR 4 MISTAKES EMPLOYEE # 23 17 15 12 11 11 10 10 6 2 1 3 4 5 7 8 9 23 HO1
PARETO MISTAKES 5 EMPLOYEE # 6 2 8 3 1 9 4 23 7 100% 90% 80% 70% 60% 50% 40% 30% 23 23 17 15 20% 12 11 11 10 10 4 10% 0% 6 5 2 8 7 3 1 9 4 EMPLOYEE # HO2
HISTOGRAM 4 1 2 4-7 8-11 12-15 16-19 20-23 MISTAKES HO3
CONTROL CHART MISTAKES EMPLOYEE # 1 2 3 4 5 6 7 8 9 12.56 UCL 23.19 LCL 1.93 HO4 MISTAKES EMPLOYEE # 1 2 3 4 5 6 7 8 9 NUMBER OF MISTAKES PER EMPLOYEE OVER A 40 HR PERIOD
CONTROL CHART MISTAKES HOURS (0700-1100 1200-1600) AVG 40 HOUR PERIOD UCL 7.96 MISTAKES 2.88 LCL 0.00 1 2 3 4 5 6 7 8 HOURS (0700-1100 1200-1600) AVG 40 HOUR PERIOD HO5
RUN CHART MISTAKES HOURS (0700 -1100 1200-1600) 25.15 21.47 17.80 14.13 10.45 6.78 3.11 1 2 3 4 5 6 7 8 HOURS (0700 -1100 1200-1600) HO6
SCATTER DIAGRAM 23 # 0F MISTAKES 4 2 15 YEARS OF EXPERIENCE HO7
PRACTICE EXERCISE 3-27
PRACTICE EXERCISE IDEA GENERATION (Brainstorming/NGT) FLOW/PROCESS DIAGRAMS ISHIKAWA DIAGRAM DATA COLLECTION (Survey/Checksheet) GRAPHICAL DISPLAY (Pareto, Histogram, Scatter, Run, and Control Chart) 35-1
EO: (C) THE MANY DIFFERENT USES OF QUALITY/PROBLEM SOLVING TOOLS TO MONITOR AND IMPROVE PROCESSES. (C) USE OF IDEA GENERATING TECHNIQUES SUPPORTS... (C) USE OF FLOW/PROCESS DIAGRAMS SUPPORTS... (C) USE OF ISHIKAWA DIAGRAM SUPPORTS... (C) USE OF DATA COLLECTION SUPPORTS... (C) USE OF GRAPHICAL DISPLAYS SUPPORTS... (C) THE MANY DIFFERENT USES OF QUALITY/PROBLEM SOLVINGTOOLS TO MONITOR AND IMPROVE PROCESSES. 3-28