بسم الله الرحمن الرحيم Management Functions Miss Samah Ishtieh 2\9/2012

Management Getting things done through others.” “All of the activities and tasks undertaken by one or more persons for the purpose of planning and controlling the activities of others in order to achieve an objective or complete an activity that could not be achieved by the others acting independently.” 21 آذار، 18 Miss. Samah Ishtieh

Management process It is called a process because the work of attaining objectives through a series of interrelated and interdependent activities and these activities each one is considered a process in itself. The management process always begins by planning and ends by controlling. Traditionally management process consisted of four elements: Planning, Organizing, leading (Directing), and controlling. 21 آذار، 18 Miss Samah Ishtieh

21 آذار، 18 Miss Samah Ishtieh

Management Functions Planning The process of selecting and developing the best course of action to accomplish an objective Keystone of all other management functions 21 آذار، 18 Miss Samah Ishtieh

Management Functions Organizing Follows planning and reflects how the organization tries to accomplish the plan. Involves the assignment of tasks, grouping of tasks into departments, and allocation of resources. 21 آذار، 18 Miss Samah Ishtieh

Management Functions Directing (Leading) The use of influence to motivate employees to achieve the organization's goals. Creating a shared culture and values, communicating goals to employees throughout the organization, and infusing employees to perform at a high level. 21 آذار، 18 Miss Samah Ishtieh

Management Functions Controlling Monitoring employees' activities, determining if the organization is on target toward its goals, and making corrections as necessary. 21 آذار، 18 Miss Samah Ishtieh

Manager A manager is someone who plans, organizes, leads, and controls the people and the work of the organization in such a way that the organization achieve its objectives 21 آذار، 18 Miss Samah Ishtieh

Nursing Management Nursing management is the process by which nurse managers practice their profession. Miss Samah Ishtieh 21 آذار، 18

Who Needs Nursing Management? All types of health-care organizations, including nursing homes, hospitals, home health-care agencies, ambulatory care centers, student infirmaries, and many others, need nursing management. Miss Samah Ishtieh 21 آذار، 18

Organizational Hierarchy 21 آذار، 18 Miss Samah Ishtieh

Organizational System According to Katz and Kahn (1978): Management Process (Managerial Function) Outputs (Products Services) Inputs (Recourses) 21 آذار، 18 Miss Samah Ishtieh

Management in the Organization Hierarchy Operative/Lower management close to the actual processes short time range of planning 21 آذار، 18 Miss Samah Ishtieh

Organizational Hierarchy Top Management Middle Management Lower 21 آذار، 18

-The lowest level of management comprising the management personnel, such as shop floor supervisors and foremen. -They look after day-to-day operations and develop short-range plans referred to as operational plans for controlling day-to-day operations. 21 آذار، 18 Miss Samah Ishtieh

Lower-level managers' decisions are generally short-term ones. This level of management ensures that the decisions and plans taken by the other two are carried out. Lower-level managers' decisions are generally short-term ones. They are responsible for operational decisions. 21 آذار، 18 Miss Samah Ishtieh

Cont. Level Middle management and experts development of their units and coordination between other same level units plant managers, region managers, business unit managers middle time range of planning 21 آذار، 18 Miss Samah Ishtieh

-It represents functional managers, such as production manager, finance manager, marketing manager, etc. -These managers are responsible for implementing the policies of the top management pertaining to their areas of operation, by identifying, arranging and allocating resources needed. -They formulate medium term plan covering a time span of about one year referred to as tactical or aggregate planning. 21 آذار، 18 Miss Samah Ishtieh

They are responsible for tactical decisions. Mid-level managers have a specialized understanding of certain managerial tasks. They are responsible for and carrying out the decisions made by top-level management. They are responsible for tactical decisions. 21 آذار، 18 Miss Samah Ishtieh

Top management strategic planning overall development and coordination of organization long time range of planning 21 آذار، 18 Miss Samah Ishtieh

-The highest level of management comprising of the Board of Directors, Chief Executive and Head of Divisions. -The basic function of the top management is to set overall organizational policies through long-term planning referred to as strategic or conceptual planning. Top-level managers require an extensive knowledge of management roles and skills. 21 آذار، 18 Miss Samah Ishtieh

They have to be very aware of external factors such as markets. Their decisions are generally of a long-term nature. They are responsible for strategic decisions. They have to chalk out the plan and see that plan may be effective in future 21 آذار، 18 Miss Samah Ishtieh

Management Competencies Conceptual Skill—the ability to see the organization as a whole and the relationship between its parts. Human Skill— The ability to work with and through people. Technical Skill — Mastery of specific functions and specialized knowledge. 21 آذار، 18 Miss Samah Ishtieh

Three basic competences, Level of management Technical skills Interpersonal skills Conceptual skills 21 آذار، 18 Miss Samah Ishtieh

The Skill Approach Skills are learned, not inherited Diagnostic skills to define problems correctly and find correct solutions Decision making skills competence to understand the organization competence to make decisions when all information is not available Time management skills 21 آذار، 18 Miss Samah Ishtieh

Six Habits of Highly Effective People Be proactive Begin with the end in mind Put first things first Think win-win Seek to understand and then to be understood Sharpen the saw 21 آذار، 18 Miss Samah Ishtieh

Manager Roles Informational Interpersonal Decisional Monitor Disseminator Spokesperson Interpersonal Figurehead Leader Liaison Decisional Entrepreneur Disturbance Handler Resource Allocator Negotiator 21 آذار، 18 Miss Samah Ishtieh

Nursing Management Is the process of working through nursing members to achieve organizational objectives. It is the coordination and integration of nursing resources by applying the management process in order to accomplish care and service, goals and objectives. Successful nursing management must use managerial functions; planning, organizing, directing and controlling in an interrelated form to solve the problem . 21 آذار، 18 Miss Samah Ishtieh

The Nurse Manager The nurse manager is neither genuine, nor hero, but rather he/she is persistent, tough-minded, hard worker, intelligent and have analytical ability. He/she is the key person who coordinate the work through management levels. 21 آذار، 18 Miss Samah Ishtieh

Leadership vs. Management Leadership is an influence relationship among leaders and followers who intend real changes that reflect their shared purposes. Management is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources. 21 آذار، 18 Miss Samah Ishtieh

Functions of Management Versus Leadership Management produces Order and Consistency Planning / Budgeting Establish agendas Set time tables Allocate resources Organizing / Staffing Provide structure Make job placements Establish rules and procedures Leadership produces Change and Movement Establishing Direction Create a vision Clarify big picture Set strategies Aligning People Communicate goals Seek commitment Build teams and coalitions 21 آذار، 18

Controlling / Problem Solving Leadership Motivating and Inspiring Management Controlling / Problem Solving Develop incentives Generate creative solutions Take corrective action Leadership Motivating and Inspiring Inspire and energize Empower subordinates Satisfy unmet needs 21 آذار، 18 Miss Samah Ishtieh