Luggage service range from 13.12.15 Luggage Flight luggage Price per item: CHF 12 Flight luggage Price per item: CHF 22 Station 1 7 Standard Luggage 12 per item Flight luggage 22 per item 2 8 Express Flat rate for shipping: + CHF 30 Express luggage 12 per item + 30 per delivery Express flight luggage 22 per item + 30 per delivery 3 International Flat rate for shipping: + CHF 40 International luggage 12 per item + 40 per delivery Door to door Flat rate for shipping: CHF 40 4 9 Standard Door-to-door luggage 12 per item + 40 per delivery Door-to-door flight luggage 22 per item + 40 per delivery 5 10 Express Flat rate for shipping: + CHF 30 Express door-to-door luggage 12 per item + 70 per delivery Express door-to-door flight luggage 22 per item + 70 per delivery 6 International Flat rate for shipping: + CHF 40 International door-to-door luggage 12 per item + 80 per delivery SBB • Passenger Traffic • Business Development • valid from 13.12.15

Luggage service overview. The luggage service range comprises two main products: Luggage: Luggage transport for a train journey in Switzerland or to a nearby country. It costs CHF 12 to transport each item of luggage. Flight luggage: Luggage transport to/from Zurich and Geneva airports with or without check-in. It costs CHF 22 to transport each item of luggage. The luggage and flight luggage services are always available from the station, or door to door for a supplement of CHF 40 per delivery.   A flat rate for shipping can also be added to each service: Express: The items can also be sent on the same day with the “express” option (+ CHF 30 per delivery) from selected stations/regions. International: Luggage shipping to a nearby country, currently only Germany (+ CHF 40 per delivery) SBB • Passenger Traffic • Business Development • valid from 13.12.15

Luggage service overview. Product Service points Timings Price Item Flat rate per delivery Luggage All stations Day A/C CHF 12 - Express luggage “Express luggage” station Day A/A CHF 30 International luggage Day A + four working days CHF 40 Door-to-door luggage Throughout Switzerland Day A/B Express door-to-door luggage “Express luggage” destination CHF 70 International door-to-door luggage CHF 80 Flight luggage “Flight luggage” station All stations (from airport) Day A/B Day A/C CHF 22 Express flight luggage Door-to-door flight luggage Express door-to-door flight luggage “Flight luggage” destination 1 2 3 4 5 6 7 8 9 10 SBB • Passenger Traffic • Business Development • valid from 13.12.15

Luggage service description. Luggage for train journeys in Switzerland or to a nearby country. Luggage: Shipping between all stations with luggage shipping facilities in Switzerland with the following timings: “register today by 7 p.m. – pick up the day after tomorrow from 9 a.m.”. Express luggage: The speedy service for tourists between 32 “express luggage” stations with the following timings: “register in the morning by 9 a.m. – pick up in the evening from 6 p.m.” (may vary in some cases). International luggage: Shipping from/to all stations with luggage shipping facilities to and from Germany with a transport time of registration day + four working days. Door-to-door luggage: Luggage transport between all accessible postal addresses in Switzerland (including car-free locations). A time window (7 a.m.–12 p.m., 12 p.m.–6 p.m., 6 p.m.–11 p.m.) can be chosen for both collection and delivery. The transport time is day A–day B. Express door-to-door luggage: The speedy shipping service is available from/to all accessible postal addresses in 30 selected tourist locations with an “express luggage” station (excluding car- free places). Luggage is collected in the morning between 6 a.m. and 9 a.m. and delivered in the evening between 6 p.m. and 11 p.m. International door-to-door luggage: Shipping to and from Germany from/to all accessible postal addresses in Switzerland with a transport time of registration day + four working days. The “Flat luggage rate for schools/Youth+Sport” and “Group luggage ‘à la carte’” offers will continue to be available in addition to the other services with the same conditions. SBB • Passenger Traffic • Business Development • valid from 13.12.15

Flight luggage service description. Flight luggage for journeys combined with a flight from/to Zurich Airport or Geneva Airport. Flight luggage: Luggage can be registered at 35 selected “flight luggage” stations until 7 p.m. on the evening before your flight. Shipping from Switzerland to the airport in another country is available with check-in (Swiss and Edelweiss airlines) or to the SBB airport counter without check-in. Your luggage can also be shipped back to Switzerland from another country for all flights on a given day and delivered to “flight luggage” stations by 6 p.m. on the next day or to another station by 9 a.m. two days later. Express flight luggage: Flight luggage can be registered at 35 selected “flight luggage” stations in the morning on the day of travel (deadlines vary depending on the station) for all flights leaving after 4 p.m. Shipping from Switzerland to the airport in another country is available with check-in (Swiss and Edelweiss airlines) or to the SBB airport counter without check-in. The shipping service from the airport in another country to Switzerland with delivery by 6 p.m. is available for all flights landing by 11.30 a.m. on the same day. Door-to-door flight luggage: Flight luggage can be collected from all accessible postal addresses in Switzerland (excluding car-free locations) in the evening before the day of travel in two time windows (1 p.m.–6 p.m. and 6 p.m.–11 p.m.). The shipping service from Switzerland to another country is available with check-in (Swiss, Edelweiss and Air Berlin airlines) or to the SBB airport counter without check-in. Your luggage can also be shipped back to Switzerland from another country for all flights on a given day and delivered in two time windows (12 p.m.–6 p.m. and 6 p.m.–11 p.m.) on the next day. Express door-to-door flight luggage: Flight luggage can be collected from destinations with a “flight luggage” station (excluding car-free locations) in the morning on the day of travel (time window 6 a.m.–9 a.m.) for all flights leaving after 4 p.m. Shipping from Switzerland to the airport in another country is available with check-in (Swiss, Edelweiss and Air Berlin airlines) or to the SBB airport counter without check-in. The shipping service from the airport in another country to Switzerland with delivery between 3 p.m. and 11 p.m. is available for all flights landing by 11.30 a.m. on the same day. SBB • Passenger Traffic • Business Development • valid from 13.12.15

Transport time overview. station–station Transport time overview. door to door Product Services Day A Day B Day C Luggage From/to all stations Express luggage From/to “express luggage” station International luggage Door-to-door luggage Throughout Switzerland Express door-to-door luggage From/to “express luggage” destination International door-to-door luggage Flight luggage From “flight luggage” station to airport From airport to “flight luggage” station From airport to all stations Express flight luggage Door-to-door flight luggage From anywhere in Switzerland to airport From airport to anywhere in Switzerland Express door-to-door flight luggage From “flight luggage” destination to airport From airport to “flight luggage” destination 1 7 p.m. 9 a.m. 2 9 a.m. 6 p.m. ZUE 7 p.m. to Germany 3 ZUE from Germany 9 a.m. Three time windows (7 a.m.–12 p.m./12 p.m.–6 p.m./6 p.m.–11 p.m.) Three time windows (7 a.m.–12 p.m./12 p.m.–6 p.m./6 p.m.–11 p.m.) 4 from 7 a.m. by 6 p.m. 5 ZUE Three time windows (7 a.m.–12 p.m./12 p.m.–6 p.m./6 p.m.–11 p.m.) to Germany ZUE 6 Three time windows (7 a.m.–12 p.m./12 p.m.–6 p.m./6 p.m.–11 p.m.) from Germany 7 p.m. 5 a.m. Departure from 6 a.m. 11.30 p.m. by 6 p.m. 7 11.30 p.m. by 9 a.m. flexible* 3 p.m. (arrival in ZUE at 1 p.m.) Departure from 4 p.m. 8 11.30 a.m. by 6 p.m. from 12 p.m. 5 a.m. Departure from 6 a.m. 9 Three time windows (7 a.m.–12 p.m./12 p.m.–6 p.m./6 p.m.–11 p.m.) 11.30 p.m. from 7 a.m. 3 p.m. 10 12 p.m. by 11 p.m. * Customers should be able to register their luggage for at least one hour. SBB • Passenger Traffic • Business Development • valid from 13.12.15

“Express luggage” stations. “Express door-to-door luggage” destinations. Transport company Station/destination AFA Adelboden MOB Lenk i. S. RhB Arosa JB Lauterbrunnen SBB Basel PAG Lenzerheide Bern LLB Leukerbad Brig Locarno Chur Lucerne Davos Platz Montreux ZB Engelberg Mürren Geneva Scuol-Tarasp Grindelwald BLS Spiez Gstaad St. Gallen Interlaken Ost St. Moritz Interlaken West Thun Kandersteg Wengen Klosters Platz MGB Zermatt Lausanne Zurich main station SBB • Passenger Traffic • Business Development • valid from 13.12.15

Backup. “Flight luggage” and “express flight luggage” stations. “Express door-to-door flight luggage” destinations. Transport company Station/destination SBB Aarau Lausanne RhB Arosa* Locarno* Basel Lucerne BLS Belp JB Mürren Bern Sargans* Biel/Bienne Solothurn Brig Spiez Chur* St. Gallen Davos Dorf* St. Moritz* Davos Platz* Thun ZB Engelberg Wädenswil Fribourg Wengen Grindelwald Wil MOB Gstaad Winterthur Interlaken Ost MGB Zermatt Interlaken West Zug Kandersteg Zurich main station Klosters Platz* * No flight luggage available to/from Geneva Airport depending on timings and demand. SBB • Passenger Traffic • Business Development • valid from 13.12.15