An introduction to the Rapport admin system

“A close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well” Oxford Dictionaries

More information provides better clarity

Database and Access Overview Users register on the central, secure database via a wide range of websites (Not just your own site) Users can choose who they share their details with (Police, NHW, Fire & Rescue, Local Authority etc.) Community View* surveys automatically update the user’s profile based on answers they give Users are automatically “Segmented” into groups based on interests, location and MOSAIC / ORIGINs data In-depth configuration and management of data is available via the main admin screens Simple, fast, easy access to sending messages, finding and adding people is available via Rapport *Separate licence required

Database and Access Overview Each “Information Provider” organisation can see their own users within the central database, based on the end users permission settings. Any data validation work done by any administrator from any Information Provider benefits all Information Providers National surveys undertaken by the Home Office, Action Fraud, Neighbourhood Watch or VISAV (system Administrators) benefit all local organisations and improve everyone’s data 75,000 people have undertaken the Home Office Segmentation self-assessment survey in the UK and this local data is available for all local police administrators Simple, fast, easy access to sending messages, finding and adding people is available via Rapport

Rapport Features Two-way messaging via desktop or mobile device. Messages can be location based, sent to a group or individual and can contain pictures. The community can sign up detailing exactly what they want to hear about and they can reply and rate the messages Local teams can use the system to message all people who have expressed an interest in a specific street, area or issue, giving the public the chance to comment and ask questions and generate a conversation. Messages can be automatically shared over Social Media and are turned into web pages which people can find on Google and reply from (once they register) Messages are posted onto Trygve as local events which can then be commented on by Trygve members (all conversations are managed via Rapport)

Other Rapport Facilities As well as a messaging tool, what additional functionality does the new system have? Find registered CCTV locations Find registered Neighbourhood watch Coordinators Find recently registered users Find members with email problems (and update them) Messages can be sent to support Person search capability (Misper) Identify vulnerable addresses (using Home Office and Mosaic data) Citizens can sign up via officers’ mobile device Access people who have responded to surveys

Why will Rapport help you? Communities are becoming more diverse and more digitally equipped and this means we must transform the way we listen and involve the public in policing. Rapport allows personal and digital engagement with the public. We are learning from and working with people who are active in our communities. Rapport allows you to target messages to specific streets. Individuals can also tailor their options to select what they want to hear about. It can be used alongside other social media tools you have but allows more specific and targeted messaging. While we recognise that technology provides new and vital opportunities to enhance policing and our relationship with the public, it will never replace the human relationships that will always lie at the heart of policing.

Where do the Hungarians in my area live (so I can sign them up) The Local Engagement Tools Built within the Rapport system is a more advanced set of tools which provide a wealth of local data for authorised users. The interactive map overlays multiple data sets such as Experian’s MOSAIC* and ORIGINS* ethnicity datasets as well as end user declared interest groups, demographics and survey responses. This extra facility has been developed in close collaboration with Thames Valley Police and is available for extended free trial Show me everyone that said they would participate in Speed-Watch in my area Where do the Hungarians in my area live (so I can sign them up) *Separate licence required

In the Know – Field Testing with Lancashire Constabulary (2.5 minutes) Video Clips In the Know – Field Testing with Lancashire Constabulary (2.5 minutes) https://www.screencast.com/t/jf595WJA Rapport overview – How to find it and a simple overview of the features (10 minutes) https://www.screencast.com/t/ERllqbFf91jG Find more clips and information at: www.neighbourhoodalert.co.uk/rapport

How to access Rapport 1) Visit the admin on PC or mobile 3) Login with your standard admin details 4) Forgotten your password? YourAlertSite/admin Click the password reminder (yellow) button If you have previously saved your mobile number against your admin account, we will send you a pin number to enter. 2) Click on the “Rapport” link Note: If you do not have an administrator account, please contact your organisations System Administrator or email support@neighbourhoodalert.co.uk for contact details. Alternatively, your area may have a “Request Administrator Account” facility on the login page. If you have not previously saved your mobile number, we will send you a reset email. (Please save your mobile number when prompted when you gain access). Note: If you cannot find the link to your Rapport system, visit http://mobile.neighbourhoodalert.co.uk and select your area

Contact Us If you require any assistance when using or trying to access Neighbourhood Alert or Rapport, please do not hesitate to use one of the following options to contact us: Email support: support@neighbourhoodalert.co.uk. No emails are lost, we operate a support desk ticketing system and you will be asked about how we performed. Chat During office hours (Mon-Fri 8:30 – 17:30) you will notice a red “Chat” button on most admin pages. This will connect you to live chat where support, links and other resources will be provided. Telephone: 0115 9245517 (Option 1) This number connects to our support staff, please only use during office hours unless the matter is urgent out of hours. VISAV Ltd|Sherwood Business Centre | 616a-618a Mansfield Road | Sherwood | Nottingham | NG5 2GA | Company No: 04511143| Data Protection Registration: Z8862537 Location: http://www.sherwoodbusinesscentre.co.uk/location